Altigen Advanced Call RouterTM Guia do Utilizador Página 1

AltiContact Manager Administration Manual 1-11. OverviewCHAPTER1OverviewAltiContact Manager™is AltiGen’s new powerful turnkey, hardware/software multi

Key AltiContact Manager Characteristics1-10 AltiContact Manager Administration ManualAlti-Mobile Extensions—allows a regular CO connectedPSTN phone, s

OverviewAltiContact Manager Administration Manual 1-111. Overview• Personal Call Park and Pick Up - users can park calls at one stationto be picked up

Key AltiContact Manager Characteristics1-12 AltiContact Manager Administration Manual• System Callback from IVR - allows the user to instruct AltiCont

OverviewAltiContact Manager Administration Manual 1-131. Overview— advanced queue overflow for configuration of overflow conditionsand actions• After

Key AltiContact Manager Characteristics1-14 AltiContact Manager Administration Manual•Dialed Digit Translation - allows the administrator to selecta s

OverviewAltiContact Manager Administration Manual 1-151. Overview• Picking/Transferring Calls from Group Queue - enables anextension to pick any call

Key AltiContact Manager Characteristics1-16 AltiContact Manager Administration Manual• Workgroup Call Routing - for special call handling applications

OverviewAltiContact Manager Administration Manual 1-171. Overview• Workgroup Monitoring - allows real-time monitoring of workgroupinformation—trunk st

Key AltiContact Manager Characteristics1-18 AltiContact Manager Administration Manual• Direct Station Transfer - allows the IVR to handle all incoming

OverviewAltiContact Manager Administration Manual 1-191. Overview• Call Forwarding from Voice Mail - users can set up Call Forwardingfrom within the A

1-2 AltiContact Manager Administration Manual• Unified Messaging integrating voice with E-Mail and third party fax,e-mail server• Easy to use IVR with

Key AltiContact Manager Characteristics1-20 AltiContact Manager Administration Manual• Personal/Activity Greeting - allows users to record personal an

OverviewAltiContact Manager Administration Manual 1-211. Overview• Built-in E-mail Server - a complete SMTP/POP3 email server is builtinto the AltiCon

Key AltiContact Manager Characteristics1-22 AltiContact Manager Administration ManualSystem Administration FeaturesSystem Administration features incl

OverviewAltiContact Manager Administration Manual 1-231. Overview• Email and Voice Mail Storage - can be placed on drives other thanthe AltiContact Ma

Key AltiContact Manager Characteristics1-24 AltiContact Manager Administration ManualRedundancy - system redundancy feature that requires twosystems,

OverviewAltiContact Manager Administration Manual 1-251. Overview• Work/Hunt Group Converter - used when upgrading from AltiWareOE 4.6, this tool that

Key AltiContact Manager Characteristics1-26 AltiContact Manager Administration Manual• DNIS Name Display and Routing over IP Tie Trunk - allows forDNI

OverviewAltiContact Manager Administration Manual 1-271. Overview• IP Phone Service - a service that runs on the same system asAltiContact Manager, is

Key AltiContact Manager Characteristics1-28 AltiContact Manager Administration Manual— AltiContact Manager disconnects the voice mail session when asi

OverviewAltiContact Manager Administration Manual 1-291. Overview• AltiReach Support• AltiView/AltiView IP Extensions• Intercom• IP Extension Log In/L

OverviewAltiContact Manager Administration Manual 1-31. Overview•IVR•Linepark• Group paging•EmailServer• Configurable Emergency Number• Call Detail Re

Key AltiContact Manager Characteristics1-30 AltiContact Manager Administration ManualOptional Add-On Software• AltiConsole™- a personal, computer-base

OverviewAltiContact Manager Administration Manual 1-311. Overview— Color coded priority in queue— Force agent phone to virtual (unstaffed), applies to

Key AltiContact Manager Characteristics1-32 AltiContact Manager Administration ManualVRManager - allows administrators/supervisors to convert,schedule

Key AltiContact Manager Characteristics1-4 AltiContact Manager Administration ManualThe Quantum telephony board has 12 analog ports, eight (8) of whic

OverviewAltiContact Manager Administration Manual 1-51. Overview• Provides adaptive balance and selectable impedance• Analog and digital loop back tes

Key AltiContact Manager Characteristics1-6 AltiContact Manager Administration ManualCall Center/IP PBX FeaturesThe Call Center/IP PBX features include

OverviewAltiContact Manager Administration Manual 1-71. Overview• Call Park and Pick Up - users can park calls at one station to bepicked up at anothe

Key AltiContact Manager Characteristics1-8 AltiContact Manager Administration Manual• Direct Inward Dial (DID) - allows an incoming trunk call to dire

OverviewAltiContact Manager Administration Manual 1-91. Overview• Hands Free Intercom Mode -bypressing#81 while on their speakerphone, users can recei