Altigen ACM 6.5 Especificações Página 4
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- Índice
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ii CDR Manual
Call Center Events and CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Past and Present CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configuration Areas Affecting CDR Information . . . . . . . . . . . . . 30
Routing and Route Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Multi-Project Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Wrapup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Ring No Answer Configurations and VM . . . . . . . . . . . . . . . . . 31
Login and Log-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing Time Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 4
Data Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Common Features of ILS and ELS . . . . . . . . . . . . . . . . . . . . . . . . 33
Differences between ILS and ELS . . . . . . . . . . . . . . . . . . . . . . . . 34
Internal Logger Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
External Logger Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Logger Service Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
External Logger Server Configuration Tool . . . . . . . . . . . . . . . . . 35
Configuration GUI for External Logger Server . . . . . . . . . . . . . 36
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CHAPTER 4
CDR and Workgroup CDR Search — Typical Searches . .39
Example Call Sequences and their Effect on CDR Records . . . . . 42
CHAPTER 5
Records and Data Schema . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
- Call Detail 1
- Reporting 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- HAPTER 4 4
- HAPTER 5 4
- System Requirements 5
- Hardware Requirements 5
- Pre-Installation Checklist 6
- Uninstalling CDR Search 6
- Downgrade Procedure 6
- CDR Manual 3 7
- 4 CDR Manual 8
- Logging In 10
- 6 CDR Manual 10
- Using CDR Search 11
- CDR Manual 7 11
- 8 CDR Manual 12
- CDR Manual 9 13
- Running a Search 14
- CDR Manual 11 15
- 12 CDR Manual 16
- CDR Manual 13 17
- Group CDR Search 18
- CDR Manual 15 19
- Workgroup Statistics Search 20
- Search Results 21
- 18 CDR Manual 22
- Call Details 23
- Session ID Call Details 24
- Detail button 25
- Copy Session ID to Clipboard 25
- Statistics (WG Statistics) 26
- Exporting Records 28
- Printing Records 28
- CDR Overview 29
- 26 CDR Manual 30
- Service) 31
- 28 CDR Manual 32
- Call Center Events and CDR 33
- Past and Present CDR 33
- Routing and Route Name 34
- Multi-Project Naming 34
- Login and Log-out 35
- Changing Time Settings 35
- 32 CDR Manual 36
- Data Storage 37
- Logger Service Configuration 38
- CDR Manual 35 39
- Testing the DB Dialog 40
- Limitations 41
- 38 CDR Manual 42
- CDR and Workgroup CDR Search 43
- — Typical Searches 43
- Example CDR Searches 44
- CDR Records 46
- CDR Manual 43 47
- 44 CDR Manual 48
- Records and Data Schema 49
- Detail Window 50
- Record Window for “Call Info” 51
- Agent Statistics Window 53
- 52 CDR Manual 56
- Workgroup Statistics Window 57
- Data Schema 62
- Table 2:AGENTPERWGSUMMARY1 63
- Table 3:AGENTPERWGSUMMARY2 64
- Records and 65
- Table 4:AGENTPERWGSUMMARY3 66
- Table 5:AGENTSUMMARY1 66
- Table 6:AGENTSUMMARY2 67
- Table 7:AGENTSUMMARY3 68
- Table 8:AGENTSUMMARY4 69
- Table 9: CDRMAIN 70
- 72 CDR Manual 76
- Table 10: WGRTSUMMARY 77
- 74 CDR Manual 78
- Database 78
- Definition Type Specification 78
- Table 11: WGSUMMARY 79
- 76 CDR Manual 80
- 78 CDR Manual 82
- Table 12:EXTINFORMATION 84
- Table 13:WGMEMBER 85
- 82 CDR Manual 86
- Glossary 87
- 92 CDR Manual 96
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