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MAX CommunicationServerHPBX 6.5Addendumto MAX Communication ServerAdministration Manual for ACM 6.5Update112/2009 4410-0001C

6 Addendum for HPBXBusiness Hours and HolidaysAll the business hours profiles and holiday profiles have their own tenant number, and they can be only

Addendum for HPBX 7When configuring the AA or Queue, each tenant can see only its own custom phrases.Configuring a Tenant in HPBX Configuring a tenan

8 Addendum for HPBXAdding a TenantTo add a tenant:1. On the System Configuration > Tenant tab, click the Add button.Figure 1. System Configuration,

Addendum for HPBX 9Adding an Extension and Assigning to a Tenant1. Select PBX > Extension Configuration > General tab. Figure 2. Extension Conf

10 Addendum for HPBXAssigning an Operator and a ManagerTo assign an operator and a manager:1. Select System Configuration > Tenants tab.2. Select a

Addendum for HPBX 11Assigning Trunks to TenantsTo assign trunks to a tenant:1. Select PBX > Trunk Configuration to open the Trunk Configuration Ge

12 Addendum for HPBXNote: If a trunk is assigned to Tenant ID 0 in the Tenant Selection drop-down list, the trunk is accessible to all extensions, eve

Addendum for HPBX 13Auto AttendantIn the HPBX version of MAXCS, the AA Select dialog box and Auto Attendant configuration window display a Tenant Nam

14 Addendum for HPBXLine Park ConfigurationIn the HPBX version of MAXCS, the Line Park configuration window displays a field for Tenant. When you add

Addendum for HPBX 15Paging Group ConfigurationIn the HPBX version of MAXCS, the Paging Group configuration window displays a Tenant field.When you ad

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

16 Addendum for HPBXConfiguring DNIS Routing To add a DNIS number to a tenant:1. Select In Call Routing Configuration > DNIS tab.Figure 8. Adding a

Addendum for HPBX 17Configuring Caller ID RoutingTo add a caller ID number to a tenant:1. Select In Call Routing Configuration > Caller ID Routing

18 Addendum for HPBX

Addendum for HPBX 19Holiday Tab - System ConfigurationIn the HPBX version of MAXCS, the Holiday tab in the System Configuration window displays a Ten

20 Addendum for HPBXTenant-Based Music Source SupportEach tenant can have different music on hold. The music file format must be PCM (only the super t

Addendum for HPBX 21• ###<ext><pwd> - Log in to VM at another stationCheck tenant number when logging in to another extension• #34 - Dial

22 Addendum for HPBXUnsupported Feature CodesThe following MAXCS ACM feature codes are not supported in MAXCS HPBX:• #35 - Virtual Login (station priv

Index Addendum for HPBX 23IndexAadding a tenant 8AltiReport, and HPBX 22auto attendant, configuring 13Bboards supported 2Ccaller ID routing, configuri

Index Addendum for HPBX 24

Addendum for HPBX iContentsMAXCS HPBX Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1System Requirements . . . . . . . .

ii Addendum for HPBX

Addendum for HPBX 1HPBX Addendum to MAXCS ACM 6.5 Administration ManualMAXCS HPBX OverviewMAXCS HPBX is an IP-hosted PBX for small organizations and

2 Addendum for HPBXBoards SupportThe following types of board are supported in HPBX 6.5 Update1:• Triton T1/PRI Board (1.544 MHz) revision A3 or above

Addendum for HPBX 3

4 Addendum for HPBXTenant-based Configurations in HPBXIn HPBX 6.5, the following configurations are tenant-based:• Extensions• Manager extension• Oper

Addendum for HPBX 5Each tenant has an operator extension, which handles only the calls to this tenant.A tenant can be added, modified, and deleted wi