Altigen MAXCS 7.0 MaxSupervisor Manual do Utilizador descarregar pdf (Página 27)

MaxSupervisor Manual 23

Using MaxSupervisor

Viewing Group Statistics

The Group Statistics tab displays (in both tabular and graph

formats) real time workgroup activity and performance since

midnight, and a summary of agent data. The statistics displayed

are for workgroup calls only.

You can select the data you want to see graphed from the drop-

down list below the graph. You can select a time interval for the

graph also:

15 minutes, 30 minutes, 1 hour.

Workgroup statistics are reset every night at midnight.

Most of the statistics are self-explanatory. The following table

details each one:

Click the panel border and drag left

or right to resize the panels

1 2 ... 22 23 24 25 26 27 28 29 30 31 32 ... 41 42

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Altigen MAXCS 7.0 MaxSupervisor Manual do Utilizador Página 27