Altigen MAXCS 7.0 SuperQ Manual do Utilizador descarregar pdf (Página 20)

16 SuperQ Manual

3. Create SuperQ 300 to control the application extension 300 (instead of

400).

4. Also, set the Appl

ication Extension Fail Over Plan to Workgroup

301.

Call Distribution

After workgroups have been added to the SuperQ, the administrator can

configure call distribution rules for each SuperQ.

When configuring call distribution for a SuperQ, consider workgroup

busin

ess hours and time zone first. If all workgroups in the SuperQ are out

of working hours, AltiGen SuperQ will follow the application failover plan

in the system’s application extension configuration.

To apply call distribution settings, select a SuperQ from the Su

perQ List

window, then select from the following options:

• Preference - if selected, delivers SuperQ calls to the call entry point’s

local workgroup first, if a local agent is available. This reduces VoIP

trunk usage and saves IP bandwidth.

• Cal

l Distribution Methods: select from one of the following call

distribution options that will apply when multiple remote workgroups

have agents available at the same time:

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