Altigen MAXCS 7.5 Salesforce Connector Configuration Guide Manual do Utilizador descarregar pdf (Página 4)

MaxCS Salesforce Configuration Guide Page 4 of 17

The client system must meet the following software requirements:

• The client must be running MaxAgent or MaxCommunicator release 7.5

• The client must be running Windows 7 (64-bit) or Windows 8.1 (Note that 32-bit is not supported;

the Salesforce CTI requires a 64-bit browser)

• The organization must be running either the Enterprise or the Professional edition of Salesforce,

with privileges to run the CTI Toolkit

• An AltiGen Salesforce Integration Seat license must be installed on the MaxCS server

The following web browsers are supported:

• Internet Explorer version 8.0 and later

• Safari version 4.0 and later

• * Chrome version 10.0 and later

• * Firefox version 3.5 and later

* When using Chrome or Firefox, you may see an icon on the address bar indicating that the page has

some unsecured scripts. If this occurs, click the icon to allow scripts to run, and then click the Connect

CTI Adapter button. For details, refer to

https://help.salesforce.com/HTViewSolution?id=000187116.

Also, refer to the section

Troubleshooting for browser-specific tips.

Architecture

The MaxCS Connector for Salesforce will work with Salesforce.com CTI API and connect to MaxAgent or

MaxCommunicator. It will also connect (via the AltiGen SDK) to the MaxCS server during the login

process, to check the Salesforce Integration license.

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