Altigen MAXCS 7.5 SightMax Configuration Guide Manual do Utilizador descarregar pdf (Página 3)

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SightMax Configuration for MaxCS

SightMax is a third-party Live Chat (Instant Messaging) platform provided by SmartMax Software. In

MaxCS, AltiGen has added the ability to integrate with the SightMax Enterprise Edition software. This

allows companies to receive both telephone (voice) calls and IM chats.

This document describes how to configure SightMax operators to work with MaxCS MaxAgent.

System Requirements

In order to integrate with SightMax, your system must meet the following software requirements:

• The system must be running MAXCS release 7.5

• The system must have SightMax Enterprise edition installed, with operator licenses

• The system must have one SDK Connection license

• The system must have a SightMax Seat license

The following Windows operating systems are supported:

• Windows 2012 R2

• Windows 2008 R2

• Windows 2008 32-bit

• Windows 7 (32 bit & 64 bit)

• Windows 8.1 (64 bit)

MaxCS supports SightMax version 1.1.13.358.

Overview

The SightMax Integration service will connect with MAXCS through the AltiGen SDK. It will connect with

SightMax server through the web service.

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Altigen MAXCS 7.5 SightMax Configuration Guide Manual do Utilizador Página 3