Altigen Advanced Call RouterTM Manual do Utilizador descarregar pdf (Página 11)

AltiGenIP‐PBXFeature

Overview

AutoAttendantFeatures



The AA features provide quick and courteous processing of

all incoming calls. An AA can be configured to serve as a

primaryattendantorasabackuptoareceptionist.



Dial By Name ‐ allows a caller who does not know your

extension number to spell your name using the

telephone

key pad. The system will search the Directory and make a

match on the name to connect the caller to the intended

party’s extension. The caller can match first OR last name

whendialingbyname.



Data‐Directed Routing ‐ allows the routing of calls directed

by the caller’s input

 (digit or text). Third‐party applications

can be used to route incoming calls based on caller

information.



DigitCollection‐caller canbe promptedto enternumbers,

whicharethencollectedandusedforroutingthecall.



Direct Station Transfer ‐ allows the AA to handle all

incoming calls instead

of being answered by an operator.

Callers can dial an extension number to reach a specific

station or use the name directory to find an extension

number.



MailboxAccess‐allowsemployeetolog intovoicemailbox

fromAAwhencallinginfromoutside.



MultipleAASupport‐allowsup

to255autoattendants.



Name Directory Service ‐ allows callers to hear a list of

employeesandtheirextensionnumbers.



Programmable Time‐Out Handling ‐ allows the

administrator to select the action the system should take if

there is no digit dialed by the caller within a specified

numberofseconds.



Set Call Priority ‐ allows the administrator to assign a

priorityleveltoanAAmenu.



Set Skill Level Requirement ‐ allows the administrator to

assignaskilllevelrequirementtoanAAmenu.



Web‐based Call Processing ‐ allows the AA to accept calls

placedovertheAltiWebapplication.



Voice

MailFeatures

The Voice Mail System is a message management system

that provides the calling and the called parties with

enhanced communication features. It allows greater

accessibility,fasterreplytimebetweenparties,andreduces

the frustration of telephone tag. The voice mail system

includesthefollowingfeatures:



Configurable voice mail

 playing order ‐ Administrators can

configure users’ voice mailboxes to play the oldest or the

newestmessagefirst.



DisableaMailbox‐voicemailboxescanbedisabledsothat

callerscannotleavemessages.



Future Delivery ‐ allows users to record a message to be

deliveredataspecifictimeanddate

inthefuture,uptoone

yearinadvance.



InformationOnly Mailbox ‐a mailbox canbe configured to

announce customized prerecorded information when

accessed. This mailbox does not allow callers to leave a

message, but only to listen to the message announcement

(personal greeting) from the mailbox. To repeat

the

message,callersareinstructedtopressthe#key.



MakingaCallfromtheVoiceMailSystem‐allowsusersto

makeacallfromwithintheVoiceMailSystembypressing#

at the Main Menu and entering the internal extension or

external phone number. This is especially useful

 while

travelingwhereuserscanrespondtoallmessagesandmake

other calls not associated with a message, all with one call

into the Voice Mail System. This can result in significant

savings. The use of this privilege is configurable on a per‐

userbasis.



Message Management ‐ receives, sends,

forwards, deletes,

andrepliestomessages.



Message Notification ‐ designed to alert you of new voice

messagesinyourmailboxbycallinganextension,phoneor

pager number. A notification schedule can be set for

business hours, after business hours, at any time or at a

specified time. You have

 an option of being notified of all

messagesoronlyurgentmessages.



Personal/ActivityGreeting‐allowsuserstorecordpersonal

and/or activity greetings in their own voice to be played

whencallersreachtheirvoicemail.



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