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Advanced Call Router™Manual05/2004 0000-0001-5.0

Advanced Call Router Route Rules6 Advanced Call Router ManualDefault Routing Action options: No Action, Goto Top Level, GotoMenu Item, Repeat Current

Advanced Call RouterAdvanced Call Router Manual 73. EnterormodifytheRule Name in this field.4. Select the data to match against routing rules.• If Cal

Advanced Call Router Route Rules8 Advanced Call Router ManualNote: Collect Digit Dialog Box• Tag name - for example, “password” (gathered from a respo

Advanced Call RouterAdvanced Call Router Manual 9• Push URL (AltiWeb only)• the number of prompt to play to the callee7. Click OK.Viewing Advanced Cal

Advanced Call Router Route Rules10 Advanced Call Router ManualCall Route Request DataThe “Call Router Request” message sent by AltiServ to Call Router

Advanced Call RouterAdvanced Call Router Manual 11Show Workgroup StatusTo view real-time data on incoming trunks to workgroup, select ShowWorkgroup St

Clearing Advanced Call Router History Data12 Advanced Call Router ManualWait Time in Queue, type in the desired minutes. (By default, theExtension ID

Advanced Call RouterAdvanced Call Router Manual 13Additional Advanced Call Router FeaturesBuilding SQL QueriesTo build an SQL query that Call Router w

Clearing Advanced Call Router History Data14 Advanced Call Router ManualMatched Field Name - CustomerPhoneNumberMatched Field Data Type - charNote: as

Advanced Call RouterAdvanced Call Router Manual 15You use virtual extension 700 to log in to Call Router. You have twoworkgroups, Sales and Support, w

WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we

Clearing Advanced Call Router History Data16 Advanced Call Router ManualFor Sales, you create a rule as shown below.

Advanced Call RouterAdvanced Call Router Manual 17Similarly, for Support, you create a rule as shown below.

Clearing Advanced Call Router History Data18 Advanced Call Router ManualIn the Monitor window, click Add to log on to Sales, entering both theworkgrou

Advanced Call RouterAdvanced Call Router Manual 19In the Monitor window, click Add to log on to Support, entering both theworkgroup extension & pa

Testing Call Router20 Advanced Call Router ManualTo test Call Router:1. With Call Router function stopped, go to Test in the Tool drop-downlist of the

Advanced Call RouterAdvanced Call Router Manual 21The total calls processed and average time per call will be updated inreal-time during the test. The

Testing Call Router22 Advanced Call Router ManualTesting SQL Server DatabaseTo test SQL server database access performance of Call Router:1. Add a dat

Advanced Call RouterAdvanced Call Router Manual 23The “TestSQL” is the newly added data source. This data source isconnect to the SQL server’s “calldb

Testing Call Router24 Advanced Call Router Manual

Advanced Call Router Manual iContentsNewinVersion5.0 ...1Installation ...1D

Advanced Call Router Manual ii

Advanced Call RouterAdvanced Call Router Manual 1Advanced Call RouterAdvanced Call Router is the standard Call Router application plus callrouter serv

Database Upgrade2 Advanced Call Router ManualDatabase UpgradeIf a user has Basic Call Router installed to a machine without AltiServ, theuser will not

Advanced Call RouterAdvanced Call Router Manual 34. After selecting the two databases, press the Upgrade button to upgradethe 4.6 Basic Call Router’s

To Configure/Run Advanced Call Router:4 Advanced Call Router ManualTo disconnect from this server, click the Disconnect button.3. Select Operation>

Advanced Call RouterAdvanced Call Router Manual 5Advanced Call Router Route RulesTo create route rules that will be used to route calls, selectOperati