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Advanced Call Router

Advanced Call Router Manual 11

Show Workgroup Status

To view real-time data on incoming trunks to workgroup, select Show

Workgroup Status from the View menu.

• The main window box displays the following workgroup fields: ID,

Agents, Longest Idle Time, Service Level, Queue, Average Delay

and DefaultWaitTime.

• Add button - Click Add tologontoaworkgroupwhoseincoming

trunk call data you want to monitor. This opens a Log on Work Group

dialog box.

Enter the workgroup extension as the WorkGroup ID and password,

and enter the virtual extension’s password.InthefieldforDefault

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