Altigen ACC 6.7 Guia do Utilizador

MAX Communication Server™Administration ManualACC 6.7 Update 1March 2013

viii MAXCS ACC 6.7.1 Administration ManualSetting Login Status for System Restart. . . . . . . . . . . . . . . . . . . . . . . . . 265Setting Work

Chapter 7: Auto Attendant Configuration86 MAXCS ACC 6.7.1 Administration ManualCollecting DigitsWhen a caller selects the "Collect Digits"

Chapter 7: Auto Attendant ConfigurationMAXCS ACC 6.7.1 Administration Manual 87• Web Call Response Timeout – The length of time the system will wait

Chapter 7: Auto Attendant Configuration88 MAXCS ACC 6.7.1 Administration ManualRecording Custom Phrases from the AltiGen PhoneNote: If you have an A

Chapter 7: Auto Attendant ConfigurationMAXCS ACC 6.7.1 Administration Manual 894. Ask the studio to convert the WAV file(s) into the proper MAXCS for

Chapter 7: Auto Attendant Configuration90 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 91C HAPTER8Multilingual ConfigurationMAXCS supports multiple language prompts (8 languages total) for trunk call

Chapter 8: Multilingual Configuration92 MAXCS ACC 6.7.1 Administration Manual• Enable the extension user to change the preferred language for the ex

Chapter 8: Multilingual ConfigurationMAXCS ACC 6.7.1 Administration Manual 93Configuring for a Multilingual SystemTo configure MAXCS as a multilingua

Chapter 8: Multilingual Configuration94 MAXCS ACC 6.7.1 Administration ManualEnabling Multilingual Support in the Auto Attendant After you have reco

Chapter 8: Multilingual ConfigurationMAXCS ACC 6.7.1 Administration Manual 95 Figure 43. Selecting a language for an extension userIn the Language l

MAXCS ACC 6.7.1 Administration Manual ixEthernet II Framing Header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 8: Multilingual Configuration96 MAXCS ACC 6.7.1 Administration ManualFigure 44. Configuring feature code #12 to enable a user to change an

Chapter 8: Multilingual ConfigurationMAXCS ACC 6.7.1 Administration Manual 97All feature codes are enabled, by default.Lastly, the extension user mus

Chapter 8: Multilingual Configuration98 MAXCS ACC 6.7.1 Administration ManualFigure 45. Configuring the language setting in DNISSee “DNIS Routing”

MAXCS ACC 6.7.1 Administration Manual 99C HAPTER9Call Recording ConfigurationTo use the centralized call recording function, make sure the following r

Chapter 9: Call Recording Configuration100 MAXCS ACC 6.7.1 Administration Manual• calleeID is the target number or trk(bbcc)• workgroupID is the wor

Chapter 9: Call Recording ConfigurationMAXCS ACC 6.7.1 Administration Manual 101• FTP Server – The IP address of the FTP server.• FTP Access Account

Chapter 9: Call Recording Configuration102 MAXCS ACC 6.7.1 Administration ManualFigure 48. “Sign up for online storage or connect to a network serv

Chapter 9: Call Recording ConfigurationMAXCS ACC 6.7.1 Administration Manual 103Figure 50. Add Network Place Wizard4. Click Choose another network l

Chapter 9: Call Recording Configuration104 MAXCS ACC 6.7.1 Administration Manual Figure 52. Add Network Place Wizard - Shortcut Name6. Type a name

Chapter 9: Call Recording ConfigurationMAXCS ACC 6.7.1 Administration Manual 105Figure 54. Network Place Created8. In the Recording Configuration wi

x MAXCS ACC 6.7.1 Administration ManualUsing SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335S

Chapter 9: Call Recording Configuration106 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 107C HAPTER10Application Extension ConfigurationThe application extension is an extension pilot number that allo

Chapter 10: Application Extension Configuration108 MAXCS ACC 6.7.1 Administration ManualFigure 56. Application Extension Configuration windowTo set

Chapter 10: Application Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 109Readying the ApplicationIf a third-party application is conne

Chapter 10: Application Extension Configuration110 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 111C HAPTER11Board ConfigurationThis chapter shows how to configure AltiGen telephony boards:• Triton Resource B

Chapter 11: Board Configuration112 MAXCS ACC 6.7.1 Administration ManualFigure 57. Boards windowDouble-click the board you want to configure, and a

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 113Important: To implement some board configuration changes, you must shut down

This option is in the Extension Configuration windowChapter 11: Board Configuration114 MAXCS ACC 6.7.1 Administration ManualUsing the Triton MeetMe

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 115Double-click the board in the Boards window to open the Board Configuration w

MAXCS ACC 6.7.1 Administration Manual xiExporting and Importing Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

If you change this configuration, you must restart the switching services for the change to take effect.Chapter 11: Board Configuration116 MAXCS ACC

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 117Figure 62. Triton T1/E1 Configuration dialog box (For information on adding

Chapter 11: Board Configuration118 MAXCS ACC 6.7.1 Administration ManualFigure 64. Triton E1 configuration dialog boxReading the Status MessagesIf

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 119Reading the StatisticsThe Statistics panel displays the number of errors that

Chapter 11: Board Configuration120 MAXCS ACC 6.7.1 Administration ManualSetting the Configurable OptionsThese are the options you can set:Option Not

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 121Setting up Channels on the Triton T1/E1 BoardThis section discusses setting u

Chapter 11: Board Configuration122 MAXCS ACC 6.7.1 Administration ManualFigure 66. T1 CAS Protocol Configuration dialog box (top half)Selecting Spa

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 123Figure 68. E1 CAS Protocol Configuration dialog box (top half)Selecting Span

Chapter 11: Board Configuration124 MAXCS ACC 6.7.1 Administration Manual• AT&T 5ESS PRI• NT DMS-100 PRI• NI-2 PRI (default)The bottom four setti

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 125Configuring an ISDN Numbering PlanThe ISDN Numbering Plan button in the Proto

xii MAXCS ACC 6.7.1 Administration Manual

Chapter 11: Board Configuration126 MAXCS ACC 6.7.1 Administration Manual• Numbering Plan:– Unknown– ISDN– National– PrivateThe setting Unknown is us

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 127Setting PRI Calling NumbersA PRI Calling Number Setting in the bottom half of

Chapter 11: Board Configuration128 MAXCS ACC 6.7.1 Administration ManualIf AltiServ detects the Calling Number is not accepted by the Carrier, it wi

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 129Configuring Virtual Boards SIPSP and H323SPA VoIP connection typically consis

If you change the number of SIP extension or tie trunk channels, you must stop and restart the switching and gateway services.Chapter 11: Board Confi

If you change the maximum number of trunk channels, you need to reboot the MAXCS system.Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration

Chapter 11: Board Configuration132 MAXCS ACC 6.7.1 Administration ManualFrom a deployment point of view, an HMCP media server can be installed in th

If you decrease the number of HMCP resources, the system must be rebooted for the configuration to take effect.If you increase the number of resources

Chapter 11: Board Configuration134 MAXCS ACC 6.7.1 Administration ManualTotal G.711 VPR = Total number of extensions X 2Total G.711/723/729 VPR = To

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 135Scenario 2: Single Standalone HMCP Media ServerFor 200 to 1,000 users without

MAXCS ACC 6.7.1 Administration Manual 1About This ManualThis guide is designed for dealers, administrators, and technicians who are responsible for

Chapter 11: Board Configuration136 MAXCS ACC 6.7.1 Administration ManualScenario 3: Multiple HMCP Media ServersFor 500+ PBX users or 200+ call cente

Chapter 11: Board ConfigurationMAXCS ACC 6.7.1 Administration Manual 137If you have two or more HMCP Media servers, the system will provide failover

Chapter 11: Board Configuration138 MAXCS ACC 6.7.1 Administration Manual• Double-clicking a T1/E1 channel group opens the channel group configuratio

MAXCS ACC 6.7.1 Administration Manual 139C HAPTER12Trunk ConfigurationTrunk attributes and parameters are set using the Trunk Configuration window. Th

Chapter 12: Trunk Configuration140 MAXCS ACC 6.7.1 Administration ManualOpening the Trunk Configuration WindowTo open the general Trunk Configuratio

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 141The list on the left shows all the configured trunks. The Location format is

Chapter 12: Trunk Configuration142 MAXCS ACC 6.7.1 Administration Manual• Area Code – The local area code for each trunk. Enter a three-digit area c

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 1433. If PRI trunk channel has area code and caller ID configured, this number w

Chapter 12: Trunk Configuration144 MAXCS ACC 6.7.1 Administration ManualNumber]. An incoming tie trunk call will be routed to the target extension a

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 145SIP Tie Trunk PropertiesTo open a configuration dialog box for a SIP tie-trun

2 MAXCS ACC 6.7.1 Administration Manual

Chapter 12: Trunk Configuration146 MAXCS ACC 6.7.1 Administration Manual• RFC 2833 for DTMF tone delivery• SIP MD5 authentication with SIP registrat

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 147• Domain – The Domain Name of the SIP Trunk service provider, if required.• S

Chapter 12: Trunk Configuration148 MAXCS ACC 6.7.1 Administration ManualThe fields in this dialog box are described in the following table.Field Des

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 149Triton T1/E1 Trunk PropertiesTo open a configuration dialog box for a Triton

Chapter 12: Trunk Configuration150 MAXCS ACC 6.7.1 Administration ManualNote: In order for back-to-back T1 and tie trunk T1 configurations to perfor

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 151Caller ID and DID Incoming Sequence ExampleThe following is an example of a C

Chapter 12: Trunk Configuration152 MAXCS ACC 6.7.1 Administration ManualFigure 85. Triton Analog Trunk GS/LS Properties window Note that you can us

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 153Match Impedance buttonChanges the Impedance setting to the best match for the

Chapter 12: Trunk Configuration154 MAXCS ACC 6.7.1 Administration ManualPerforming Impedance Match on Your OwnFor each individual analog trunk that

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 155Using the Match Impedance ButtonWhenever a new analog trunk is connected to a

MAXCS ACC 6.7.1 Administration Manual 3C HAPTER1OverviewMAX Communication Server (MAXCS) is AltiGen’s system software targeted for the IP PBX and cont

Chapter 12: Trunk Configuration156 MAXCS ACC 6.7.1 Administration ManualFigure 87. Impedance Match Result dialog boxMeasuring the Rx Level of a Tru

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 157If You Need to Improve the Rx LevelIf the Rx Level measurement is between -6

Chapter 12: Trunk Configuration158 MAXCS ACC 6.7.1 Administration Manual4. Select a trunk as a testing reference – an analog trunk with a specific p

Chapter 12: Trunk ConfigurationMAXCS ACC 6.7.1 Administration Manual 159If the reading is worse than -18 dB, you should contact your CO to adjust the

Chapter 12: Trunk Configuration160 MAXCS ACC 6.7.1 Administration Manual• Non WorkdaysWithin each of these time slots, you have the following routin

MAXCS ACC 6.7.1 Administration Manual 161C HAPTER13In Call Routing ConfigurationIn Call Routing rules determine how the system routes incoming trunk c

Chapter 13: In Call Routing Configuration162 MAXCS ACC 6.7.1 Administration ManualIn order to locate an entry in the Caller ID table for an incoming

Chapter 13: In Call Routing ConfigurationMAXCS ACC 6.7.1 Administration Manual 163• During Business Hours• Outside Business Hours• Non WorkdaysWithin

Chapter 13: In Call Routing Configuration164 MAXCS ACC 6.7.1 Administration ManualFigure 94. In Call Routing window, DNIS Routing tabAdding and Del

Chapter 13: In Call Routing ConfigurationMAXCS ACC 6.7.1 Administration Manual 165Within each of these time slots, you have the following routing opt

Chapter 1: Overview4 MAXCS ACC 6.7.1 Administration ManualCall Forwarding and Remote Call Forwarding – sends all calls to another extension, to a wo

Chapter 13: In Call Routing Configuration166 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 167C HAPTER14Out Call Routing ConfigurationThere are two ways to initiate outbound dialing in an AltiGen PBX: •

Chapter 14: Out Call Routing Configuration168 MAXCS ACC 6.7.1 Administration ManualThe following configuration steps may help you configure out call

Chapter 14: Out Call Routing ConfigurationMAXCS ACC 6.7.1 Administration Manual 169Figure 95. Out Call Routing Configuration, Route Definition tabPa

Chapter 14: Out Call Routing Configuration170 MAXCS ACC 6.7.1 Administration Manual5. Click Apply.To delete a route, select the route you want to de

Chapter 14: Out Call Routing ConfigurationMAXCS ACC 6.7.1 Administration Manual 171Working on Dialing PatternsIf your system is using a route access

Chapter 14: Out Call Routing Configuration172 MAXCS ACC 6.7.1 Administration ManualDialing pattern configuration tips• If a dialing pattern has mult

Chapter 14: Out Call Routing ConfigurationMAXCS ACC 6.7.1 Administration Manual 1733. On the Dialing Pattern tab, add two dialing patterns: “1214” an

Chapter 14: Out Call Routing Configuration174 MAXCS ACC 6.7.1 Administration ManualResolving Dialing Delay for Non-USA/Canada CountriesWhen installi

Chapter 14: Out Call Routing ConfigurationMAXCS ACC 6.7.1 Administration Manual 1753. On the Dialing Pattern tab of the Out Call Routing Configuratio

Chapter 1: OverviewMAXCS ACC 6.7.1 Administration Manual 5Distinctive Call Waiting Tone – allows three different call waiting tone cadences to distin

Chapter 14: Out Call Routing Configuration176 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 177C HAPTER15Extension ConfigurationThe Extension Configuration window provides for creating extensions and sett

Chapter 15: Extension Configuration178 MAXCS ACC 6.7.1 Administration Manual• Physical Extensions are associated with a physical port and device, us

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 179Agent/Supervisor/Extension list. No configuration is needed on other Alti

Chapter 15: Extension Configuration180 MAXCS ACC 6.7.1 Administration Manual(Ext. 101 using 1012, 9101, 10101, and so on) are not allowed. The lette

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 181• Feature Profile – Sets an extension feature profile that includes enabl

Listening in to or recording a conversation without the consent of one or both parties may be a violation of local, state, and federal privacy laws. I

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 183Recording Tone•Disable – No tone is played during a recording.• Insert to

Chapter 15: Extension Configuration184 MAXCS ACC 6.7.1 Administration ManualSetting the Line PropertiesFor a physical extension, you can configure h

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 185IP Extension ConfigurationSee “Setting Up IP Extensions” on page 207 for

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currentl

Chapter 1: Overview6 MAXCS ACC 6.7.1 Administration ManualMobile Extension – allows a regular CO-connected PSTN phone, such as a home phone or cell

Chapter 15: Extension Configuration186 MAXCS ACC 6.7.1 Administration Manual• Caller Name• DNIS Number• DNIS Name• IVR Data• User DataNote: For most

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 187Figure 100. Extension Configuration window, Group tabAdding or Removing

Chapter 15: Extension Configuration188 MAXCS ACC 6.7.1 Administration ManualSetting Inter Call DelayThis configuration applies only to calls waiting

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 189Figure 101. Extension Configuration, Speed Dialing tabEditing Speed Dial

Chapter 15: Extension Configuration190 MAXCS ACC 6.7.1 Administration ManualFigure 102. Extension Configuration, Mail Management tabSetting an Info

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 191SMTP/POP3 Setting• Email Name – The user’s e-mail name without the @domai

Chapter 15: Extension Configuration192 MAXCS ACC 6.7.1 Administration ManualSetting Mailbox CapacitiesYou can set various mailbox capacities with th

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 193Note: You can use Apply to to apply notification settings to one, some, o

Chapter 15: Extension Configuration194 MAXCS ACC 6.7.1 Administration ManualSetting Parameters for Unusual VM ActivityTo change the parameters for t

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 195• Phone/Pager – First specify the trunk or route access code using the li

Chapter 1: OverviewMAXCS ACC 6.7.1 Administration Manual 7System and Station Speed Dial – allows programming of frequently used telephone numbers for

Chapter 15: Extension Configuration196 MAXCS ACC 6.7.1 Administration Manual• Seconds after Answered – If the answer supervision signal is provided

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 197Figure 104. Extension Configuration, Restriction tabNote: You can use Ap

Chapter 15: Extension Configuration198 MAXCS ACC 6.7.1 Administration Manual• Allow Calls to be Transferred or Conferenced to an Outside Number – Wh

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 199Figure 105. Extension Configuration, Answering tabForwarding All CallsCa

Chapter 15: Extension Configuration200 MAXCS ACC 6.7.1 Administration Manual• To an Extension – Select an extension from the list.• To a Group – Sel

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 201To enable the options, check the Enable Busy Call Handling check box, the

Chapter 15: Extension Configuration202 MAXCS ACC 6.7.1 Administration Manual• It is available to physical extensions only when the Forward to Voice

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 203Figure 107. Extension Configuration, One Number Access tabOne Number Acc

Chapter 15: Extension Configuration204 MAXCS ACC 6.7.1 Administration ManualCall ScreeningWhen the Enable Call Screening option is checked, callers

Chapter 15: Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 205Setting Up Monitor ListsThe Monitor List tab provides for setting up list

Chapter 1: Overview8 MAXCS ACC 6.7.1 Administration ManualMultiple Queue Announcements – allows each group to have its own set of unique audio annou

To block the extension from seeing caller names and numbers, check this boxChapter 15: Extension Configuration206 MAXCS ACC 6.7.1 Administration Man

MAXCS ACC 6.7.1 Administration Manual 207C HAPTER16Setting Up IP ExtensionsThe AltiGen IP phone communicates with the system using SIP protocol to est

Chapter 16: Setting Up IP Extensions208 MAXCS ACC 6.7.1 Administration ManualFigure 110. Signaling and media channel between two IP phonesSignaling

Chapter 16: Setting Up IP ExtensionsMAXCS ACC 6.7.1 Administration Manual 209• SIP Extension Channel—Establishes a logical channel relationship with

Chapter 16: Setting Up IP Extensions210 MAXCS ACC 6.7.1 Administration ManualThe media channel implementation consists of the following elements:• C

Chapter 16: Setting Up IP ExtensionsMAXCS ACC 6.7.1 Administration Manual 211Setting an IP ExtensionTo make an extension an IP extension:1. In the Ex

Chapter 16: Setting Up IP Extensions212 MAXCS ACC 6.7.1 Administration Manual• Access voice mail• Initiate a conference call• Record a conversation•

Chapter 16: Setting Up IP ExtensionsMAXCS ACC 6.7.1 Administration Manual 213When an IP phone registers to an IP extension, the system will check the

Chapter 16: Setting Up IP Extensions214 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 215C HAPTER17AltiGen IP Phone ConfigurationAltiGen manufactures a series of IP phones. The system administrator

Chapter 1: OverviewMAXCS ACC 6.7.1 Administration Manual 9Queue Overflow Handling – routes incoming calls to an alternate destination when the queue

Chapter 17: AltiGen IP Phone Configuration216 MAXCS ACC 6.7.1 Administration ManualFigure 111. IP Phone Configuration window, General tabThe left s

Chapter 17: AltiGen IP Phone ConfigurationMAXCS ACC 6.7.1 Administration Manual 217DebugThis is for debugging the IP phone using Telnet. You need to

Chapter 17: AltiGen IP Phone Configuration218 MAXCS ACC 6.7.1 Administration ManualAfter setting parameters on the General tab, go to the tab that c

Chapter 17: AltiGen IP Phone ConfigurationMAXCS ACC 6.7.1 Administration Manual 219Figure 112. IP Phone Configuration window, IP 705 tab and IP 710

Chapter 17: AltiGen IP Phone Configuration220 MAXCS ACC 6.7.1 Administration ManualProgram-mable Keys• BLF (Busy Lamp Field) – When selected, enter

Administrators should perform any updates to the IP phone’s firmware after normal business hours or when the IP phone is not in use. If the IP phone i

Click the Add buttonChapter 17: AltiGen IP Phone Configuration222 MAXCS ACC 6.7.1 Administration Manual3. Click Add. 4. Enter the following:Name: Al

Check option 120 and enter the IP address of your MAXCS server in the String value fieldChapter 17: AltiGen IP Phone ConfigurationMAXCS ACC 6.7.1 Adm

Chapter 17: AltiGen IP Phone Configuration224 MAXCS ACC 6.7.1 Administration ManualPossible scenarios• During the IP phone’s start-up stage, if Enab

MAXCS ACC 6.7.1 Administration Manual 225C HAPTER18Mobile Extension ConfigurationIf your company has employees working at home or servicing customers

Chapter 1: Overview10 MAXCS ACC 6.7.1 Administration ManualDirect Station Transfer – allows the AA to handle all incoming calls instead of being ans

Chapter 18: Mobile Extension Configuration226 MAXCS ACC 6.7.1 Administration ManualMobileExtSP Board OverviewA simulated physical board (MobileExtSP

Chapter 18: Mobile Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 227Figure 114. Opening the Mobile Extension Board Configuration dial

Chapter 18: Mobile Extension Configuration228 MAXCS ACC 6.7.1 Administration Manual3. Add trunks to the Mobile-trunk Member List from the Not Member

Chapter 18: Mobile Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 229• Max Number of Extensions—If more mobile channel support is requi

Chapter 18: Mobile Extension Configuration230 MAXCS ACC 6.7.1 Administration ManualFigure 115. Changing a virtual extension to a physical extension

For a mobile phone using MaxMobile Communicator, clear all the Phrase check boxes.Chapter 18: Mobile Extension ConfigurationMAXCS ACC 6.7.1 Administr

Chapter 18: Mobile Extension Configuration232 MAXCS ACC 6.7.1 Administration ManualWhen the mobile extension user calls into the system, any mobile

Chapter 18: Mobile Extension ConfigurationMAXCS ACC 6.7.1 Administration Manual 233Additional Configuration for MaxMobile CommunicatorFor mobile phon

Chapter 18: Mobile Extension Configuration234 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 235C HAPTER19Hunt Group ConfigurationThe hunt group is a simple call distribution application for operator, call

Chapter 1: OverviewMAXCS ACC 6.7.1 Administration Manual 11Press “0” Option for Extension in Voice Mail – allows a caller to press “0” while listenin

Chapter 19: Hunt Group Configuration236 MAXCS ACC 6.7.1 Administration ManualFigure 118. Huntgroup Configuration windowOverview of Huntgroup Config

Chapter 19: Hunt Group ConfigurationMAXCS ACC 6.7.1 Administration Manual 237To add a hunt group:1. Click the Add button under the Group List.2. Type

Chapter 19: Hunt Group Configuration238 MAXCS ACC 6.7.1 Administration ManualSetting Call RestrictionsThe call restriction rules on the General tab

Chapter 19: Hunt Group ConfigurationMAXCS ACC 6.7.1 Administration Manual 239Figure 119. Huntgroup Configuration, Group Member tab3. Select the exte

Chapter 19: Hunt Group Configuration240 MAXCS ACC 6.7.1 Administration ManualFigure 120. Huntgroup Configuration, Mail Management tabNote: You can

Chapter 19: Hunt Group ConfigurationMAXCS ACC 6.7.1 Administration Manual 241Setting Mailbox Playback OptionsYou can use the following check boxes to

Chapter 19: Hunt Group Configuration242 MAXCS ACC 6.7.1 Administration ManualFigure 121. Huntgroup Configuration, Notification tabIndividual users

Chapter 19: Hunt Group ConfigurationMAXCS ACC 6.7.1 Administration Manual 243• Phone/Pager - for the Phone and Pager options, first specify the trunk

Chapter 19: Hunt Group Configuration244 MAXCS ACC 6.7.1 Administration Manual• Seconds after Answered – If the answer supervision signal is provided

Chapter 19: Hunt Group ConfigurationMAXCS ACC 6.7.1 Administration Manual 245To enable the options, check the Enable Busy Call Handling check box, th

Chapter 1: Overview12 MAXCS ACC 6.7.1 Administration ManualAlerting – An announcement can be sent to Voice Mail when the email server disk is full.“

Chapter 19: Hunt Group Configuration246 MAXCS ACC 6.7.1 Administration Manual• Member Voice Mail – Transfer the caller to the first available agent&

Chapter 19: Hunt Group ConfigurationMAXCS ACC 6.7.1 Administration Manual 247Figure 123. Huntgroup Configuration, Queue Management tabThe default au

Chapter 19: Hunt Group Configuration248 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 249C HAPTER20Paging Group ConfigurationThe IP paging group is a group of IP phones that can receive station pagi

Chapter 20: Paging Group Configuration250 MAXCS ACC 6.7.1 Administration ManualSeting up a Paging Group1. In the Paging Group configuration window,

Chapter 20: Paging Group ConfigurationMAXCS ACC 6.7.1 Administration Manual 251When a member is added, its default state is Login. Paging group membe

Chapter 20: Paging Group Configuration252 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 253C HAPTER21Line Park ConfigurationThe Line Park feature is a kind of call park method. The main differences be

Chapter 21: Line Park Configuration254 MAXCS ACC 6.7.1 Administration ManualConfiguring Line ParkTo configure line park, select PBX > Line Park C

The name of the selected group appears hereChapter 21: Line Park ConfigurationMAXCS ACC 6.7.1 Administration Manual 255Figure 127. Configuring a Lin

Chapter 1: OverviewMAXCS ACC 6.7.1 Administration Manual 13Bandwidth Control for VoIP Sessions – Each server can configure the maximum concurrent VoI

Chapter 21: Line Park Configuration256 MAXCS ACC 6.7.1 Administration Manual• Disable ring tone on IP phone when parked by extension – Check this bo

MAXCS ACC 6.7.1 Administration Manual 257C HAPTER22Workgroup ConfigurationThe workgroup is an automatic call distribution (ACD) feature designed to en

Chapter 22: Workgroup Configuration258 MAXCS ACC 6.7.1 Administration Manual• Agent ready/not-ready and wrap-up management• Record inbound and outbo

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 259• Pick and redirect calls in queueActivity Logging and Reporting• Workgro

Chapter 22: Workgroup Configuration260 MAXCS ACC 6.7.1 Administration Manual• When a call’s priority is changed, its priority queue time will be res

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 261Apply to ButtonThe Workgroup Configuration window often allows you to app

Chapter 22: Workgroup Configuration262 MAXCS ACC 6.7.1 Administration ManualSetting Call RestrictionsThe call restriction rules on the General tab a

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 263Figure 129. Service Level Calculation dialog boxIn the Method Options se

Chapter 22: Workgroup Configuration264 MAXCS ACC 6.7.1 Administration Manual• Record on demand to extension VM – Records calls on demand, which are

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 265Establishing Workgroup MembershipAdd agent extensions to a workgroup on t

Chapter 1: Overview14 MAXCS ACC 6.7.1 Administration ManualSIP Trunk Support – MAXCS enables AltiGen’s system to connect to IP-based trunking servic

Chapter 22: Workgroup Configuration266 MAXCS ACC 6.7.1 Administration Manual• All Logout – All group members are logged out of the workgroup when th

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 267• Enable Mail Forwarding – When selected, the workgroup’s e-mail will be

Chapter 22: Workgroup Configuration268 MAXCS ACC 6.7.1 Administration ManualPress Zero OptionThis option allows a caller to press “0” while listenin

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 269• Urgent Voice Messages Only• All Voice MessagesPlease note that the syst

Chapter 22: Workgroup Configuration270 MAXCS ACC 6.7.1 Administration Manual• Seconds after Answered – This field is set to 0 seconds and it is not

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 271Figure 133. Workgroup Configuration, Call Handling tabHandling Busy Call

Chapter 22: Workgroup Configuration272 MAXCS ACC 6.7.1 Administration ManualIf you choose Outside Number, select a trunk or route access code to use

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 273• Ring First Available Member – First available extension in a workgroup.

Chapter 22: Workgroup Configuration274 MAXCS ACC 6.7.1 Administration ManualFigure 134. Workgroup Configuration, Queue Management tab, Basic Queue

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 275• Initial Sample Call Count [1 to 100] – How many calls you would like to

Chapter 1: OverviewMAXCS ACC 6.7.1 Administration Manual 15Global Extension Appearance – With proper configuration, the IP phone user can see the fol

Chapter 22: Workgroup Configuration276 MAXCS ACC 6.7.1 Administration ManualSupervisor Queue ControlWhen the Allow Redirect Call check box is checke

Chapter 22: Workgroup ConfigurationMAXCS ACC 6.7.1 Administration Manual 277Figure 136. MaxCall Configuration screen• ID – Campaign IDs are assigned

Chapter 22: Workgroup Configuration278 MAXCS ACC 6.7.1 Administration ManualEditing a Transmitted CID1. Select a campaign and click the Edit button.

MAXCS ACC 6.7.1 Administration Manual 279C HAPTER23Managing and Using MeetMe Conference MAXCS provides two different types of conference bridges, Stat

Chapter 23: Managing and Using MeetMe Conference280 MAXCS ACC 6.7.1 Administration ManualSetting the MeetMe Conference ExtensionBefore MeetMe Confer

Chapter 23: Managing and Using MeetMe ConferenceMAXCS ACC 6.7.1 Administration Manual 281• Create a one-time or recurring meeting and set its paramet

The options in the middle panel change, depending on the frequency you select.Chapter 23: Managing and Using MeetMe Conference282 MAXCS ACC 6.7.1 Ad

Chapter 23: Managing and Using MeetMe ConferenceMAXCS ACC 6.7.1 Administration Manual 283Fill in the fields of the Create Meeting dialog box, and cli

Chapter 23: Managing and Using MeetMe Conference284 MAXCS ACC 6.7.1 Administration Manual6. Select End after x occurrences and choose the number of

Chapter 23: Managing and Using MeetMe ConferenceMAXCS ACC 6.7.1 Administration Manual 285In the Invitation window, you can then click the Send By Out

MAXCS ACC 6.7.1 Administration Manual iContentsAbout This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 1: Overview16 MAXCS ACC 6.7.1 Administration ManualSuperQ – a Java-based application designed to queue and distribute calls for call centers

Chapter 23: Managing and Using MeetMe Conference286 MAXCS ACC 6.7.1 Administration ManualWhen you are editing the template, you can choose these var

MAXCS ACC 6.7.1 Administration Manual 287C HAPTER24Network Configuration Guidelines for VoIPReal-time applications such as voice communications requir

Chapter 24: Network Configuration Guidelines for VoIP288 MAXCS ACC 6.7.1 Administration Manual• The NetFilter driver is installed in the MAXCS serve

Chapter 24: Network Configuration Guidelines for VoIPMAXCS ACC 6.7.1 Administration Manual 289The NIC in both the MAXCS server and the IPTalk client

Chapter 24: Network Configuration Guidelines for VoIP290 MAXCS ACC 6.7.1 Administration ManualEnabling VLANVLAN can be enabled and configured in the

Chapter 24: Network Configuration Guidelines for VoIPMAXCS ACC 6.7.1 Administration Manual 291WAN Router ConfigurationThe router that connects your L

Chapter 24: Network Configuration Guidelines for VoIP292 MAXCS ACC 6.7.1 Administration ManualConfiguration Guidelines for NATNote: This section onl

Chapter 24: Network Configuration Guidelines for VoIPMAXCS ACC 6.7.1 Administration Manual 293Figure 137 shows a private network, 192.168.1.0, where

Chapter 24: Network Configuration Guidelines for VoIP294 MAXCS ACC 6.7.1 Administration ManualVPN Network Configuration Example(Connecting to MAXCS

Chapter 24: Network Configuration Guidelines for VoIPMAXCS ACC 6.7.1 Administration Manual 295The following minimum guidelines need to be considered

MAXCS ACC 6.7.1 Administration Manual 17C HAPTER2System Requirements and InstallationThis chapter describes the following:• System requirements• List

Chapter 24: Network Configuration Guidelines for VoIP296 MAXCS ACC 6.7.1 Administration ManualRouter 2's Setting Router 2's public IP addr

MAXCS ACC 6.7.1 Administration Manual 297C HAPTER25Enterprise VoIP Network ManagementThe VoIP-related aspects of both single-server systems and multi-

Chapter 25: Enterprise VoIP Network Management298 MAXCS ACC 6.7.1 Administration ManualUnderstanding VoIP Bandwidth RequirementsBefore starting VoIP

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 299• For a single-system installation without a VoIP domain Maste

Chapter 25: Enterprise VoIP Network Management300 MAXCS ACC 6.7.1 Administration Manual When multiple systems are added to the VoIP domain, all memb

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 301Click a tab to view or configure settings on that tab. Informa

Chapter 25: Enterprise VoIP Network Management302 MAXCS ACC 6.7.1 Administration ManualEnter the old password, and the new password. Confirm the pas

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 303 Figure 139. Codec profile setting window in Enterprise Manag

Chapter 25: Enterprise VoIP Network Management304 MAXCS ACC 6.7.1 Administration ManualNameName of the codec profile. You can modify the name, and c

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 305Assigning Codec Profiles to IP AddressesYou can specify what c

Chapter 2: System Requirements and Installation18 MAXCS ACC 6.7.1 Administration ManualNote: To read online Help pages, the system must be running I

Chapter 25: Enterprise VoIP Network Management306 MAXCS ACC 6.7.1 Administration ManualThe codec profile assigned in the IP Device Range table (show

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 307 2. Enter an IP address range (for dynamic IP addressing), or

Chapter 25: Enterprise VoIP Network Management308 MAXCS ACC 6.7.1 Administration Manual Defining Your NetworkIf you need to configure either bandwid

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 309To define an address range1. Click the Add button in the IP Ne

Chapter 25: Enterprise VoIP Network Management310 MAXCS ACC 6.7.1 Administration Manual• When different IP devices using various codecs connect to t

Do not checkChapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 311 Enter the Public IP address of the router in the

Chapter 25: Enterprise VoIP Network Management312 MAXCS ACC 6.7.1 Administration Manual Figure 140. IP Dialing Table tab in Enterprise ManagerThe l

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 313Define the attributes for the entry:Parameter DescriptionServe

Chapter 25: Enterprise VoIP Network Management314 MAXCS ACC 6.7.1 Administration ManualThe Multi-site VoIP DomainA group of AltiGen systems can form

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 315The Enterprise Location Manager window will look something lik

Chapter 2: System Requirements and InstallationMAXCS ACC 6.7.1 Administration Manual 19MAXCS 6.7 Client ApplicationsThis section describes the operat

Chapter 25: Enterprise VoIP Network Management316 MAXCS ACC 6.7.1 Administration ManualDeclaring Additional Servers for the VoIP DomainAdditional se

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 317Changing the Server ID LengthThe Server ID is used for the fol

Chapter 25: Enterprise VoIP Network Management318 MAXCS ACC 6.7.1 Administration ManualAfter you add a member server to the VoIP domain, an entry is

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 319You must enter the slave server’s site address and member key.

Chapter 25: Enterprise VoIP Network Management320 MAXCS ACC 6.7.1 Administration Manual3. Select an alternate server from the list. 4. Click Apply.

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 321• Network error on the primary server or the primary server is

Chapter 25: Enterprise VoIP Network Management322 MAXCS ACC 6.7.1 Administration ManualWhen an extension is added to a member system, this extension

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 323The scope of an extension shows the relationship of the extens

Chapter 25: Enterprise VoIP Network Management324 MAXCS ACC 6.7.1 Administration ManualIn the event that multiple systems have a same extension or g

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 325 Changing an Extension’s Scope from Global to LocalIf you want

AltiReport RequirementsOperating Systems• Windows Server 2008 R2 with SP1 with IIS• Windows Server 2008 with SP2 with IIS• Windows Server 2003 SP 2 wi

Chapter 25: Enterprise VoIP Network Management326 MAXCS ACC 6.7.1 Administration ManualRelocating a Global ExtensionThe administrator can relocate a

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 327Note: Because moving the voice mail requires network bandwidth

Chapter 25: Enterprise VoIP Network Management328 MAXCS ACC 6.7.1 Administration Manual• When this Global extension user returns to his home office,

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 329Changes to AltiGen IP Phone When Redirect Is ConfiguredAfter t

Chapter 25: Enterprise VoIP Network Management330 MAXCS ACC 6.7.1 Administration ManualTo define a department 1. Click the Add button at the bottom

Chapter 25: Enterprise VoIP Network ManagementMAXCS ACC 6.7.1 Administration Manual 3311. Click the Global LCR Button. 2. On the Global LCR screen,

Chapter 25: Enterprise VoIP Network Management332 MAXCS ACC 6.7.1 Administration ManualWhen Information May Be Out of SyncIf a server is down for an

MAXCS ACC 6.7.1 Administration Manual 333C HAPTER26System Report ManagementMAXCS provides a System Summary report and an IP Cumulative Traffic Statist

Chapter 26: System Report Management334 MAXCS ACC 6.7.1 Administration ManualThe system summary report displays:• Extension Summary – Configured ext

Chapter 26: System Report ManagementMAXCS ACC 6.7.1 Administration Manual 335The difference between the Current Resource Statistics window and the IP

Chapter 2: System Requirements and InstallationMAXCS ACC 6.7.1 Administration Manual 21Disk Space 1 GB RAM 1 GB RAMNotesRequired:• SVGA monitor (1024

Chapter 26: System Report Management336 MAXCS ACC 6.7.1 Administration ManualConfigure the parameters:• Check Enable sending SNMP traps.• Enter the

Chapter 26: System Report ManagementMAXCS ACC 6.7.1 Administration Manual 337List of Traps SentA trap is sent when the following conditions are detec

Chapter 26: System Report Management338 MAXCS ACC 6.7.1 Administration Manual• CT Proxy Service down (specific trap). When detecting CTProxy Service

MAXCS ACC 6.7.1 Administration Manual 339C HAPTER27Microsoft Exchange IntegrationThis chapter provides step-by-step instructions for configuring Micro

Chapter 27: Microsoft Exchange Integration340 MAXCS ACC 6.7.1 Administration Manual– Microsoft Outlook client: either Outlook 2007 or Outlook 2010.

Chapter 27: Microsoft Exchange IntegrationMAXCS ACC 6.7.1 Administration Manual 341a. Create a new domain user account, and add it to the Domain Admi

Chapter 27: Microsoft Exchange Integration342 MAXCS ACC 6.7.1 Administration ManualFigure 146. Adding Exchange Integration licenses in MAXCS2. In t

Select the Exchange Integration mode you are going to use.Enter the NAME (not the IP address) of the Exchange ServerChapter 27: Microsoft Exchange In

Chapter 27: Microsoft Exchange Integration344 MAXCS ACC 6.7.1 Administration ManualExchange synchronization uses only the Extension’s first and last

Chapter 27: Microsoft Exchange IntegrationMAXCS ACC 6.7.1 Administration Manual 345When you create a dial plan, a default UM Mailbox Policy is create

Chapter 2: System Requirements and Installation22 MAXCS ACC 6.7.1 Administration ManualBoards Supported by ACC and ACM• Quantum boards are no longer

Chapter 27: Microsoft Exchange Integration346 MAXCS ACC 6.7.1 Administration ManualFigure 154. The name of our example gateway is “LeslieXia” and t

Chapter 27: Microsoft Exchange IntegrationMAXCS ACC 6.7.1 Administration Manual 347Figure 155. We added a new dial plan, “LeslieXiaSS”, to the list o

Chapter 27: Microsoft Exchange Integration348 MAXCS ACC 6.7.1 Administration ManualFigure 156. Here, Leslie Xia is an individual IP phone user with

Chapter 27: Microsoft Exchange IntegrationMAXCS ACC 6.7.1 Administration Manual 3494. Select PIN setting(s), and click Next. (If you select Automatic

Chapter 27: Microsoft Exchange Integration350 MAXCS ACC 6.7.1 Administration Manual2. Set the Dial Code in your dial plan:Figure 159. Setting the D

Chapter 27: Microsoft Exchange IntegrationMAXCS ACC 6.7.1 Administration Manual 351• International number format • Use this field to specify how a us

Chapter 27: Microsoft Exchange Integration352 MAXCS ACC 6.7.1 Administration Manualber. It will then use the digit string from this match to make th

Chapter 27: Microsoft Exchange IntegrationMAXCS ACC 6.7.1 Administration Manual 353Figure 162. Assigning dial plan to mailbox policyAfter you config

Chapter 27: Microsoft Exchange Integration354 MAXCS ACC 6.7.1 Administration ManualFigure 163. Creating a codec profile specifically for Exchange U

Chapter 27: Microsoft Exchange IntegrationMAXCS ACC 6.7.1 Administration Manual 355Figure 164. Associating your “Exchange” codec profile to the IP a

Chapter 2: System Requirements and InstallationMAXCS ACC 6.7.1 Administration Manual 23– Resource board, which can be configured as one of the follow

Chapter 27: Microsoft Exchange Integration356 MAXCS ACC 6.7.1 Administration ManualWhen You Create a New Mailbox UserIf you are using Synchronize mo

Chapter 27: Microsoft Exchange IntegrationMAXCS ACC 6.7.1 Administration Manual 357If you don’t see any such profile, make sure that \altiserv\exe fo

Chapter 27: Microsoft Exchange Integration358 MAXCS ACC 6.7.1 Administration ManualYou may have to restart the Exchange Server and MAXCS.Notes• Prev

MAXCS ACC 6.7.1 Administration Manual 359C HAPTER28TAPI Integration If your office uses Microsoft Office Outlook, ACT!, or Goldmine—applications that

Chapter 28: TAPI Integration360 MAXCS ACC 6.7.1 Administration Manual• Setting up the Phone Dialer• Testing the TAPI Service Provider on the client

Chapter 28: TAPI IntegrationMAXCS ACC 6.7.1 Administration Manual 3614. Select the Advanced Tab to configure the TAPI service provider.Figure 166. C

Chapter 28: TAPI Integration362 MAXCS ACC 6.7.1 Administration ManualIf they are not started, right-click on each service and choose Start. Have the

Chapter 28: TAPI IntegrationMAXCS ACC 6.7.1 Administration Manual 3634. In the Line used for section, select the client extension in the Phone calls

Chapter 28: TAPI Integration364 MAXCS ACC 6.7.1 Administration Manual1. Begin by setting up at least one contact. In Microsoft Outlook, select Go &g

Chapter 28: TAPI IntegrationMAXCS ACC 6.7.1 Administration Manual 365Changing TAPI Configuration ParametersTo change TAPI Configuration Parameters1.

Chapter 2: System Requirements and Installation24 MAXCS ACC 6.7.1 Administration ManualThe following licenses are available for Softswitch/HMCP Medi

Chapter 28: TAPI Integration366 MAXCS ACC 6.7.1 Administration Manual

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 367C HAPTER29Tools and ApplicationsMAXCS comes with the following tools and a

Chapter 29: Tools and Applications368 MAXCS ACC 6.7.1 Administration Manual• PMC chip from host and DSP if T1/E1 boardYou have the option of testing

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 369Backing Up Files1. Select the Backup icon to view the Backup Configuration

Chapter 29: Tools and Applications370 MAXCS ACC 6.7.1 Administration Manual• For each day, use the lists to specify the time. These time settings us

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 371• Shows how many MaxAdmins are currently connected to the system. By click

Chapter 29: Tools and Applications372 MAXCS ACC 6.7.1 Administration ManualTo check extension security1. Select the security characteristics you wan

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 373To shut down all AltiGen services, click the Shutdown All AltiGen Services

Chapter 29: Tools and Applications374 MAXCS ACC 6.7.1 Administration ManualThe following describes the fields in the Trace Collector:Time Period for

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 375• System Configuration Data Collects system configuration data, including

Chapter 2: System Requirements and InstallationMAXCS ACC 6.7.1 Administration Manual 25• All-in-one (Stand Alone) System Installation – Choose this o

Chapter 29: Tools and Applications376 MAXCS ACC 6.7.1 Administration ManualFree Space: Displays the free space of the drive where the storage folder

You can sort by clicking a column headChapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 3771. Beside the From field, click the

Chapter 29: Tools and Applications378 MAXCS ACC 6.7.1 Administration ManualTo use Configuration Reader1. Launch Configuration Reader from Start >

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 379Figure 172. Work/Hunt Group ConverterWorkgroups and hunt groups are liste

Chapter 29: Tools and Applications380 MAXCS ACC 6.7.1 Administration ManualExporting and Importing ExtensionsYou can import and export extensions in

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 381If you overwrite an extension, fields that are not specified in the .csv f

Chapter 29: Tools and Applications382 MAXCS ACC 6.7.1 Administration Manual5. Select the extensions you want to import. You can use the Select All b

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 3834. Click Export to save the extension configurations to a .csv file. A pro

Chapter 29: Tools and Applications384 MAXCS ACC 6.7.1 Administration Manual• The list at the top left displays all the directories of custom phrases

Chapter 29: Tools and ApplicationsMAXCS ACC 6.7.1 Administration Manual 3853. In the dialog box, enter a name for the phrase.4. Click Start Recording

ii MAXCS ACC 6.7.1 Administration ManualWorkgroup View Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Current Re

Chapter 2: System Requirements and Installation26 MAXCS ACC 6.7.1 Administration Manual• Call Signal Processing (SIP and H.323 tie trunk)• PBX Switc

Chapter 29: Tools and Applications386 MAXCS ACC 6.7.1 Administration Manual3. Make your changes to the name and description. Click OK.To Delete a Ph

MAXCS ACC 6.7.1 Administration Manual 387A PPENDIXAE1-R2 and E1 ISDN PRI InstallationsE1 R2 CAS InstallationThis section describes the configuration p

388 MAXCS ACC 6.7.1 Administration Manual.Figure 173. Physical LayerConsult your CO for “Frame Type,” “Line Code,” or “Zero Code Suppression.” Do not

MAXCS ACC 6.7.1 Administration Manual 389Figure 175. Signaling Layer6. In the E1 Channel Configuration dialog box, configure the following fields:• Se

390 MAXCS ACC 6.7.1 Administration ManualTable 1. Signaling values, by countryCountry Signaling ValuesChile/Nacional MFC-R2Set calling part category

MAXCS ACC 6.7.1 Administration Manual 391Colombia MFC-R2Set calling part category: 2[Assume no caller ID provided]: Incoming sequence: DID/DNISIn-cal

392 MAXCS ACC 6.7.1 Administration ManualEcuador MFC-LMESet calling part category: 2[The switch doesn't support caller ID transmission]: Incomin

MAXCS ACC 6.7.1 Administration Manual 393Panamá / Nacional MFC-R2Set calling part category: 1[Assume no caller ID provided]: Incoming sequence: DID/DN

394 MAXCS ACC 6.7.1 Administration ManualChina MFC-R2Set calling part category: 3[Assume no caller ID provided]: Incoming sequence: DID/DNISIn-call s

MAXCS ACC 6.7.1 Administration Manual 395Ecuador MFC-R2Set calling part category: 1[Assume no caller ID provided]: Incoming sequence: DID/DNISIn-call

Chapter 2: System Requirements and InstallationMAXCS ACC 6.7.1 Administration Manual 271. Insert the MAXCS CD into the appropriate drive.2. Run SETUP

396 MAXCS ACC 6.7.1 Administration ManualMexico / Teléfonos de MexicoSet calling part category: 2[Assume no caller ID provided] : Incoming sequence:

MAXCS ACC 6.7.1 Administration Manual 397E1 ISDN PRI InstallationThis section describes the configuration procedures necessary to implement E1 ISDN PR

398 MAXCS ACC 6.7.1 Administration ManualImportant: When changing from E1 to T1, then back to E1, channel group properties will be reset to default v

MAXCS ACC 6.7.1 Administration Manual 399Figure 177. Data Link layerWhat you should select in the B Channel Maintenance Message list depends on what

400 MAXCS ACC 6.7.1 Administration ManualSingapore ETSI RestartSouth Africa ETSI RestartSpain ETSI RestartTaiwan Bellcore, ETSI NoneThailand ETSI Res

MAXCS ACC 6.7.1 Administration Manual 401A PPENDIXBRequired Service Parameters This appendix identifies the recommended and supported parameters for T

402 MAXCS ACC 6.7.1 Administration ManualDNIS, Caller ID:• DTMF (Dual Tone Multi-Frequency)Physical Termination:• RJ-48X or RJ-48CWire:• 4 wires800 S

MAXCS ACC 6.7.1 Administration Manual 403Technical Information for PRI with VoiceSwitch Type:• 5ESS (recommended) • DMS (recommended) • NI-2 (recommen

404 MAXCS ACC 6.7.1 Administration ManualTechnical Information for E1 with VoiceSwitch Type:• Austel TS014• ETSI NET5 (recommended) • NT DMS-100 Fram

MAXCS ACC 6.7.1 Administration Manual 405A PPENDIXCNetwork PortsIf MAXCS 6.7 is behind a firewall/NAT router, you need to open TCP and UDP ports accor

Chapter 2: System Requirements and Installation28 MAXCS ACC 6.7.1 Administration ManualUnable to add AltiServ path to the system.Manually append c:\

406 MAXCS ACC 6.7.1 Administration ManualGateway ID = 0 X0 = BasePortY0 = BasePort + Total IP codec channels in GW0 x 2Gateway ID = 1 X1 = BasePort +

MAXCS ACC 6.7.1 Administration Manual 407Remote IP Phones Behind NATFor remote IP phones behind NAT, you don’t need to do any configuration. However,

408 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 409A PPENDIXDTechnical Support & Product Repair ServicesThis appendix describes:• AltiGen technical support

410 MAXCS ACC 6.7.1 Administration Manual• MAXCS version number• Number and types of boards in the system• Server model• The telephone number where y

MAXCS ACC 6.7.1 Administration Manual 411• Voice over IP (VoIP) network requirements and implementation for branches or remote workers.• Unified messa

412 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 413A PPENDIXETroubleshootingTroubleshooting VoIP: Common Symptoms and SolutionsThe following are some of the mos

414 MAXCS ACC 6.7.1 Administration Manual(Control) Protocol, a transport protocol for real-time applications used to transport packetized voice packe

MAXCS ACC 6.7.1 Administration Manual 415IndexSymbols#12, enabling, for language setting 95#27 to relocate global extension 327Numerics10 digit di

MAXCS ACC 6.7.1 Administration Manual 29C HAPTER3Getting Around MaxAdministratorThis chapter gives a brief overview of MaxAdministrator (MaxAdmin),

416 MAXCS ACC 6.7.1 Administration Manualextension based recording 100file name description 99multiple gateways 100personal options 181remote shared

MAXCS ACC 6.7.1 Administration Manual 417channel assignment 404subscribing to service 403E1 ISDN PRI installation 397E1-R2 CAS installation 387E-9

418 MAXCS ACC 6.7.1 Administration Manualhop offenabling 55hunt groupconverting to workgroup 378huntgroupadding a 237answer handling 246business hour

MAXCS ACC 6.7.1 Administration Manual 419231, 232, 233limitations 233overview 225press any key to answer call 232voice mail 233mobile trunkshared

420 MAXCS ACC 6.7.1 Administration Manualmessages 77multiple gateways 100personal options 181remote shared directory 101requirements 99recording opti

MAXCS ACC 6.7.1 Administration Manual 421TT1channel assignment 402signaling protocol 149subscribing to service 401types of registered services 402

422 MAXCS ACC 6.7.1 Administration Manualservice level 36setup 261single call handling 273workgroup configuration 257workgroup queueagent pick up cal

Chapter 3: Getting Around MaxAdministrator30 MAXCS ACC 6.7.1 Administration ManualThe MaxAdministrator Main WindowWhen you run MaxAdmin, you’ll see

Chapter 3: Getting Around MaxAdministratorMAXCS ACC 6.7.1 Administration Manual 31• Report – View the system summary and IP traffic statistics and co

Chapter 3: Getting Around MaxAdministrator32 MAXCS ACC 6.7.1 Administration ManualStatus BarThe Status Bar at the bottom of the main window displays

Double-click a board to open a configuration window for that board.Chapter 3: Getting Around MaxAdministratorMAXCS ACC 6.7.1 Administration Manual 33

Chapter 3: Getting Around MaxAdministrator34 MAXCS ACC 6.7.1 Administration ManualThe radio button to the left of each extension number is green whe

Prints selected log entries.Clears the window of all data.Chapter 3: Getting Around MaxAdministratorMAXCS ACC 6.7.1 Administration Manual 35Figure 6.

MAXCS ACC 6.7.1 Administration Manual iiiDetaching and Deleting a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 3: Getting Around MaxAdministrator36 MAXCS ACC 6.7.1 Administration Manual• Waiting Time – The longest wait time of callers in the queue• Se

Chapter 3: Getting Around MaxAdministratorMAXCS ACC 6.7.1 Administration Manual 37• Jitter – Shows the average length of delay per voice packet in m

Chapter 3: Getting Around MaxAdministrator38 MAXCS ACC 6.7.1 Administration Manual Figure 9. Client Seat License Configuration screenSelect a licen

Chapter 3: Getting Around MaxAdministratorMAXCS ACC 6.7.1 Administration Manual 39Figure 10. The Utilities menuAvailable under MAX Communication Ser

Chapter 3: Getting Around MaxAdministrator40 MAXCS ACC 6.7.1 Administration Manual• Trace Collector – Collects the trace in selected MAXCS categorie

MAXCS ACC 6.7.1 Administration Manual 41C HAPTER4System ConfigurationThe System Configuration window provides for configuring the MAXCS ACC/ACM syste

Chapter 4: System Configuration42 MAXCS ACC 6.7.1 Administration ManualFigure 11. System Configuration, General tab You can set the following param

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 43Distinctive RingEnables users to distinguish between internal, external, and o

Chapter 4: System Configuration44 MAXCS ACC 6.7.1 Administration ManualSetting a System Number PlanThe system number plan defines the extension digi

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 45Figure 12. System Configuration, Number Plan tabUse the Number Plan tab to sp

iv MAXCS ACC 6.7.1 Administration Manual CHAPTER 10Application Extension Configuration . . . . . . . . . . . . . . . . . . . . . . 107Application

Chapter 4: System Configuration46 MAXCS ACC 6.7.1 Administration ManualDID Number LengthThe number of digits needed to match a DID (Direct Inward Di

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 47To set up a First Digit Translator entry, select the check box (to the left of

Chapter 4: System Configuration48 MAXCS ACC 6.7.1 Administration Manual3. (optional) From the Non members list, you may select an IP ex-tension that

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 49Setting Business HoursThe Business Hours tab contains group boxes for setting

Chapter 4: System Configuration50 MAXCS ACC 6.7.1 Administration ManualFor each business hour profile, set the business schedule parameters as follo

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 51Figure 17. System Configuration, Holiday tabCreating a Holiday ProfileTo crea

Chapter 4: System Configuration52 MAXCS ACC 6.7.1 Administration ManualThe holiday you added shows in the Holiday list. Additional holidays you crea

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 53Figure 18. System Configuration, System Speed tabAdding Speed Dial EntriesTo

Chapter 4: System Configuration54 MAXCS ACC 6.7.1 Administration ManualDefining System Call Restrictions The Call Restriction tab contains settings

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 55Setting Unrestricted Area CodesTo add or remove “local” call definitions (incl

MAXCS ACC 6.7.1 Administration Manual vIncoming Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 4: System Configuration56 MAXCS ACC 6.7.1 Administration ManualNote: This applies only to calls that use a trunk access code. For calls usin

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 57To learn more about internal and external CDR databases and schema, refer to t

Chapter 4: System Configuration58 MAXCS ACC 6.7.1 Administration ManualNotesThe SQL database cannot be on the same server as the MAXCS system. A sys

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 59Country-Relevant SettingsThe Country Relevant tab in the System Configuration

Chapter 4: System Configuration60 MAXCS ACC 6.7.1 Administration ManualClick the Automatic Dialing Plan Rules button. Figure 26. Automatic Dialing

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 61Figure 27. System Configuration, Audio Peripheral tabConfiguring Music On Hol

Chapter 4: System Configuration62 MAXCS ACC 6.7.1 Administration ManualThe default music-on-hold file is a .wav file called “MusicOnWaiting.wav”. Th

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 63ActivityThe Activity configuration tab is used to configure activity codes tha

Chapter 4: System Configuration64 MAXCS ACC 6.7.1 Administration ManualFigure 28. System Configuration, Feature Profiles tabThe Feature Profiles ta

Chapter 4: System ConfigurationMAXCS ACC 6.7.1 Administration Manual 65#39 – Operator Offline#44 – Overhead Paging#45 – Overhead Paging by Trunk#46 –

vi MAXCS ACC 6.7.1 Administration ManualUnusual VM Activity Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193Setting t

Chapter 4: System Configuration66 MAXCS ACC 6.7.1 Administration Manual

MAXCS ACC 6.7.1 Administration Manual 67C HAPTER5Media Server and Gateway ManagementThis chapter is for enterprise deployment using Multi-Gateway Soft

Chapter 5: Media Server and Gateway Management68 MAXCS ACC 6.7.1 Administration ManualFigure 30. Up to 1,000 users deploymentFigure 31. Multi-Gate

Chapter 5: Media Server and Gateway ManagementMAXCS ACC 6.7.1 Administration Manual 69• Add and delete a gateway• Attach and detach a gateway• Change

Chapter 5: Media Server and Gateway Management70 MAXCS ACC 6.7.1 Administration ManualTypeShows whether this is a media server or gateway. If the ID

Chapter 5: Media Server and Gateway ManagementMAXCS ACC 6.7.1 Administration Manual 71Adding and Attaching a GatewayAlways try to attach a gateway wh

Chapter 5: Media Server and Gateway Management72 MAXCS ACC 6.7.1 Administration ManualTo detach a gateway from the MAXCS system,1. Select the gatewa

Chapter 5: Media Server and Gateway ManagementMAXCS ACC 6.7.1 Administration Manual 73Figure 34. AltiGateway Configuration ToolThe window displays g

Chapter 5: Media Server and Gateway Management74 MAXCS ACC 6.7.1 Administration ManualFigure 35. Softswitch Component Configuration window, Applica

MAXCS ACC 6.7.1 Administration Manual 75C HAPTER6Voice Mail ConfigurationUse the Voice Mail Configuration window to control the following:• How the sy

MAXCS ACC 6.7.1 Administration Manual viiOverview of Huntgroup Configuration Window . . . . . . . . . . . . . . . . . . . . . . 236S

Chapter 6: Voice Mail Configuration76 MAXCS ACC 6.7.1 Administration ManualFigure 36. Voice Mail Configuration, Messaging tabSetting Message Notifi

Chapter 6: Voice Mail ConfigurationMAXCS ACC 6.7.1 Administration Manual 77Setting Message Recording Options Set voice mail message recording paramet

Chapter 6: Voice Mail Configuration78 MAXCS ACC 6.7.1 Administration ManualSynchronize with ExchangeAllows a two-way synchronization between a user&

Chapter 6: Voice Mail ConfigurationMAXCS ACC 6.7.1 Administration Manual 79Setting E-mail Messaging Options To use the MAXCS e-mail services, configu

Chapter 6: Voice Mail Configuration80 MAXCS ACC 6.7.1 Administration ManualTo configure distribution lists, select System > Voice Mail Configurat

MAXCS ACC 6.7.1 Administration Manual 81C HAPTER7Auto Attendant ConfigurationThe auto attendant (AA) feature provides quick and courteous processing o

Chapter 7: Auto Attendant Configuration82 MAXCS ACC 6.7.1 Administration ManualExample: AA PlanningAdding Auto AttendantsThe first 16 AAs are provid

Exports all your AA settings to an HTML fileCopies an AA to a selected ID.Chapter 7: Auto Attendant ConfigurationMAXCS ACC 6.7.1 Administration Manua

Chapter 7: Auto Attendant Configuration84 MAXCS ACC 6.7.1 Administration ManualFigure 39. AA windowNote: You can check the Hide ‘No Action’ Items c

Chapter 7: Auto Attendant ConfigurationMAXCS ACC 6.7.1 Administration Manual 85Level - Go to Top LevelGo to the top level and repeat action items on