Altigen MAXCS ACC 6.0 Especificações

AltiSupervisor™ManualMAX Communication ServerRelease 6.06/2008 4504-0013-6.0

4 AltiSupervisor Manual3. Open the AltiSupervisor folder, and run the Setup program in that folder, following the step-by-step installation instructio

AltiSupervisor Manual 5InstallationNote: The AlpInterface might be located under “\WinNT\System32\”, “\Windows\System32\” or some other location. Use

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AltiSupervisor Manual 7Getting StartedCHAPTER 3Getting StartedStart AltiSupervisor from the Microsoft Windows Start menu, by choosing Start > All

8 AltiSupervisor ManualIf you want to store your login password and have it entered automatically the next time you log in to AltiSupervisor, check th

AltiSupervisor Manual 9Getting StartedVersion Mismatch Dialog BoxIf your version of AltiSupervisor doesn’t match the version of MAXCS on the system s

10 AltiSupervisor Manual.If the AltiSupervisor interface is not displayed on your Windows desktop, but this icon appears in the Windows tray, double-c

AltiSupervisor Manual 11Getting StartedYou have entered an invalid password. Please try again.The password is incorrect. Enter your extension passwor

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AltiSupervisor Manual 13Using AltiSupervisortCHAPTER4Using AltiSupervisorUsing AltiSupervisor, you can do the following:• View workgroup and agent pe

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

14 AltiSupervisor ManualViewing Group StatisticsThe Group Statistics tab displays—for each workgroup—real time workgroup activity and performance, wor

AltiSupervisor Manual 15Using AltiSupervisor• Abandoned to App or others—the caller exits the WG Queue by pressing a digit. Such a call can be sent t

16 AltiSupervisor ManualViewing Agent Current StateClick the Agent State tab to view the current state of the agents for the selected workgroup and to

AltiSupervisor Manual 17Using AltiSupervisor— [00] – Appears in the Logout Reason column in one of two situations: either agents in this workgroup ar

18 AltiSupervisor ManualListening in, Barging In, CoachingIf your system and extension are configured to provide these functions, you can listen to (s

AltiSupervisor Manual 19Using AltiSupervisorBarging InYou can barge into a workgroup agent call and enter the conversation in progress.To barge in to

20 AltiSupervisor ManualTo record, the supervisor extension must have the Non-Workgroup Call recording option enabled in MaxAdministrator. WARNING: Li

AltiSupervisor Manual 21Using AltiSupervisorNote: Do not enter an account code while recording; doing so will disconnect the call.

22 AltiSupervisor ManualForced Agent Login/Logout/UnstaffedThe supervisor can force one or all agents to log in or log out from a workgroup from the A

AltiSupervisor Manual 23Using AltiSupervisorViewing the QueuesClick the Queue tab to view the queue for the selected workgroup.For each call in queue

AltiSupervisor Manual iContentsContents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iWarranty . . . . .

24 AltiSupervisor ManualTo assign call priorityTo assign call priority to a queued call, right-click on the call and select a priority level from 1 -

AltiSupervisor Manual 25Using AltiSupervisorBe Alerted when Queue Reaches Specified LimitsClick the Queue Alert button to specify when you want to be

26 AltiSupervisor ManualClick OK to dismiss the pop up. If you leave the pop up displayed, it will be updated when the specified threshold is crossed

IndexAltiSupervisor Manual 27IndexAagentforced login/logout 22logon state 16skill level 16unstaffed 22agent statistics 15assigning call priority 24au

Index28 AltiSupervisor ManualUuninstall 4unstaffed 22upgrade 1Vviewing agent status 18viewing queues 23WWindows tray 9workgroupqueues 23

ii AltiSupervisor ManualViewing Agent Current State . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Listening in, Barging In, Coaching .

AltiSupervisor Manual iiiWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material an

iv AltiSupervisor Manualnot have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being retur

AltiSupervisor Manual 1OverviewCHAPTER 1About AltiSupervisorAltiSupervisor is PC desktop software that runs with the MAX Communication Server (MAXCS)

2 AltiSupervisor ManualCDR Records NoteFor CDR records, there are two Service Level displays for AltiSupervisor:• Service Level = (number of calls in

AltiSupervisor Manual 3InstallationCHAPTER 2InstallationThe client system must meet the following minimum requirements.• IBM/PC AT compatible system•