Altigen MAXCS 7.0 Update 1 MaxInSight Manual do Utilizador Página 1

MaxInsight™ManualMAX Communication ServerRelease 7.0 Update 1April 3, 2014

6 MaxInSight ManualIf you want to store your login password and have it entered automatically the next time you log in to MaxInSight, check the Always

MaxInSight Manual 7Getting StartedFigure 1. MaxInSight main window with the Configure menu openedMaxInSight remembers the workgroups you enable, and

8 MaxInSight ManualAll workgroups configured in your company’s MAX Communication Server are listed in this dialog box. Select a workgroup you want to

MaxInSight Manual 9Getting StartedFull Screen enlarges a view to fill the screen and hides the MaxInSight title bar and menus. To get the MaxInSight

10 MaxInSight ManualFigure 2. Result of choosing the View > Arrange View command to display five configured viewsChanging the SkinYou can select a

MaxInSight Manual 11Getting StartedIn this dialog box, you can • Select a skin (the display in the dialog box changes to show you what the skin looks

12 MaxInSight ManualChoose a .bmp image file from any folder, and click the Open button.• Choose to remove the AltiGen logo from the background of the

MaxInSight Manual 13Configuring Data DisplaysCHAPTER 3Configuring Data DisplaysAfter you have enabled the workgroups you want to monitor (Configure &

14 MaxInSight Manual1. To select a workgroup, highlight it and click the Right-arrow button. You can select multiple workgroups to monitor, but in thi

MaxInSight Manual 15Configuring Data Displaysexplanation of each field (appearing just above the fields list), highlight the field.Use Shift+click to

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

16 MaxInSight ManualConfiguring Simultaneous Row-Type Views of Multiple GroupsTo configure simultaneous row views of multiple workgroups, choose Add &

MaxInSight Manual 17Configuring Data DisplaysFigure 2. Data from two workgroups displayed, each in its own rowConfiguring Other Data DisplaysIn addit

18 MaxInSight Manual1. Choose Add > Add Gauge View.2. Specify the workgroup, the field to track, and a value range.Note: Only the fields appropriat

MaxInSight Manual 19Configuring Data DisplaysTime Line ViewA time line view is used to display trends of data elements over time. The data points are

20 MaxInSight Manual5. In the Value Range fields, specify a value range for the field you want to chart.6. Specify the period for which you want to di

MaxInSight Manual 21Configuring Data Displays1. Choose either Add > Add Vertical Bar View or Add > Add Horizontal Bar View. The following dialo

22 MaxInSight Manual1. Select one or more workgroups. To select a workgroup, highlight the workgroup and click the Right-arrow button.2. To specify th

MaxInSight Manual 23Configuring Data DisplaysFigure 6. A horizontal bar view showing history data for abandoned calls in two workgroups. (No calls we

24 MaxInSight ManualFigure 7. Vertical bar view showing number of abandoned calls for a workgroup. (No calls were abandoned.)Changing the Parameters o

MaxInSight Manual 25Configuring Data DisplaysConfiguring AlertsFor each field you’re interested in tracking, you can choose to be alerted when data i

MaxInSight Manual iiiContentsCHAPTER 1Overview and Installation . . . . . . . . . . . . . . . . . . 1Licensing . . . . . . . . . . . . . . . . . . .

26 MaxInSight Manual5. Select Upward or Downward, as appropriate, configure the field’s threshold(s), and click OK. Your configuration is displayed in

MaxInSight Manual 27Configuring Data Displaysselect a file from the Sound File drop-down list. You can click the Play button to preview the sound. No

28 MaxInSight ManualWorkgroup queue real time status fields Agent availability status fieldsDaily performance statistics fields

MaxInsight Manual 29IndexSymbols? in display data 15Aalerts, configuring 25always save password 6arranging views 8Bbackground image, changing 10bar

MaxInsight Manual 30Ppassword, always save 6Rreal time display mode 20reconnecting 6required license 1requirements, system 1restore MaxInSight menus

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MaxInSight Manual 1Overview and InstallationCHAPTER 1Overview and InstallationAltiGen MaxInSight is a workgroup performance application. It provides

2 MaxInSight Manual• 1GHz CPU or faster• 1GB available hard drive disk space• 1GB RAM• SVGA monitor (1024 x 768) with 256 color display, or better• Ke

MaxInSight Manual 3Overview and InstallationUninstalling MaxInSight1. From the Windows Start menu, select Control Panel > Add/Remove Programs >

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MaxInSight Manual 5Getting StartedCHAPTER 2Getting StartedStart MaxInSight from the Microsoft Windows Start menu, by choosing Start > All Programs