Altigen MAXCS 7.5 Advanced Call Router Manual do Utilizador descarregar pdf (Página 29)

Advanced Call Router

Advanced Call Router Manual 25

1 – Use "ProductID" for the IVR tag. Advanced Call Router uses this IVR

input data as the source to search the database.

2 – Use "prod

uctnumber" for the Product Number field value. The first

record that matches the entered product number will be used.

3 – Use "extensio

n" for the routing target, "skill" for the call skill level, and

"priority" for the call priority. Advanced Call Router retrieves these values

from the matched record and uses the values to route the call and set call

properties.

In this case, the program-generated query statement is enough; no

add

itional search criteria are needed.

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