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AltiClient Manual 15

Using AltiAgent

HAPTER

Using AltiClient as a Workgroup

Agent

Figure 1. Workgroup Agent login

AltiAgent is a desktop call control application for workgroup agents to

manage their workgroup calls from the PC. AltiAgent allows direct access

to call handling as well as configuration functions including the following.

You can also log in as a workgroup agent using the IP Extension

integrated with... option.

• View caller data (e.g., IP address, account number, credit card number,

name, etc.) sent with an incoming call.

• Pushing or sending a URL or web page to a web-based call.

• Logging off one or more workgroups using a two-digit reason code

that corresponds to a particular course of action, if logoff reason codes

are used in your workgroup.

• Viewing and printing workgroup call data.

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