Altigen ACM 6.5 Guia do Utilizador

MAX Communication Server™AdministrationManualACM 6.5Update14/2010 4413-0001-6.5 Update1

viii MAXCS ACM 6.5 Administration ManualSetting Notification Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299Setting N

Managing Messages86 MAXCS ACM 6.5 Administration ManualComplete configuration details are given in “Microsoft Exchange Integration” on page 399.You ma

Managing MessagesMAXCS ACM 6.5 Administration Manual 87Setting E-mail Messaging Options To use the MAXCS e-mail services, configure the following sett

Creating Distribution Lists88 MAXCS ACM 6.5 Administration ManualCreating Distribution ListsThe System Distribution Lists provide for forwarding voice

Creating Distribution ListsMAXCS ACM 6.5 Administration Manual 89Defining a Distribution List1. On the Voice Mail Distribution List tab, select an ID

Creating Distribution Lists90 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 91CHAPTER7Auto Attendant ConfigurationThe auto attendant (AA) feature provides quick and courteous processing of a

Adding Auto Attendants92 MAXCS ACM 6.5 Administration Manualrecord custom phrases, use pre-recorded phrases and use professionally recorded phrases.Ex

Adding Auto AttendantsMAXCS ACM 6.5 Administration Manual 93To add an AA beyond the first 16:Click the AA Configuration button , or select System >

Configuringing Auto Attendants94 MAXCS ACM 6.5 Administration ManualConfiguringing Auto AttendantsTo configure an AA, click the AA Configuration butto

Configuringing Auto AttendantsMAXCS ACM 6.5 Administration Manual 95• Second step—Push URL/Web-Page forces a web page to a Webcaller's screen whe

MAXCS ACM 6.5 Administration Manual ixPrivate Network Configuration Example. . . . . . . . . . . . . . . . . . . . . . . . . . 332VPN Network Configu

Configuringing Auto Attendants96 MAXCS ACM 6.5 Administration ManualCollecting DigitsWhen a caller selects the "Collect Digits" action item,

Configuringing Auto AttendantsMAXCS ACM 6.5 Administration Manual 97To use the Collect Digits action:1. Select the Adv. - Collect Digits action, then

Phrase Management98 MAXCS ACM 6.5 Administration ManualMaking Auto Attendant AssignmentsOnce the AAs are set up, you can use them in various in-call r

Phrase ManagementMAXCS ACM 6.5 Administration Manual 99Recording Custom Phrases from the AltiGen PhoneNote: If you have an AltiGen SDK license, you ca

Phrase Management100 MAXCS ACM 6.5 Administration ManualTo install professionally recorded phrases or prompts:1. Assign a prompt number to each prompt

MAXCS ACM 6.5 Administration Manual 101CHAPTER8Multilingual ConfigurationMAXCS ACM supports multiple language prompts (8 languages total) for trunk ca

Creating Language Phrase Packages102 MAXCS ACM 6.5 Administration Manual• Enable the extension user to change the preferred language for the extension

Configuring for a Multilingual SystemMAXCS ACM 6.5 Administration Manual 103Configuring for a Multilingual SystemTo configure MAXCS as a multilingual

Enabling Multilingual Support in the Auto Attendant104 MAXCS ACM 6.5 Administration ManualThe contents of the fields System phrase directory and Custo

Configuring the ExtensionMAXCS ACM 6.5 Administration Manual 105Configuring the ExtensionExtension users have a default language configured, and that

x MAXCS ACM 6.5 Administration ManualMonitor Status, Configure Addresses for Enterprise and VM Servers . . . . . . 386When the Address of the Soft

Configuring the Extension106 MAXCS ACM 6.5 Administration ManualExtension User Can Change Language SettingExtension users can change the extension’s l

Using DNIS to Set the LanguageMAXCS ACM 6.5 Administration Manual 107All feature codes are enabled, by default. The default feature profile name is “0

Which Language Will Be Used?108 MAXCS ACM 6.5 Administration ManualFigure 5. Configuring the language setting in DNISSee “DNIS Routing” on page 179 fo

MAXCS ACM 6.5 Administration Manual 109CHAPTER9Call Recording ConfigurationTo use the centralized call recording function, make sure the following req

Configuring Call Recording110 MAXCS ACM 6.5 Administration Manual• calleeID is the target number or trk(bbcc)• workgroupID is the workgroup number for

Configuring Call RecordingMAXCS ACM 6.5 Administration Manual 111An FTP folder must be created for the Central Location, so that it can be fully acces

Configuring Call Recording112 MAXCS ACM 6.5 Administration ManualFigure 3. “Sign up for online storage or connect to a network server” linkThis invoke

Configuring Call RecordingMAXCS ACM 6.5 Administration Manual 113Figure 5. Add Network Place Wizard4. Click Choose another network location and click

Configuring Call Recording114 MAXCS ACM 6.5 Administration Manual Figure 7. Add Network Place Wizard - Shortcut Name6. Type in a name for the network

Configuring Call RecordingMAXCS ACM 6.5 Administration Manual 115Figure 9. Network Place Created8. In the Recording Configuration window, use the Brow

MAXCS ACM 6.5 Administration Manual xiTools and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .429AltiGen Board Test

Configuring Call Recording116 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 117CHAPTER10Application Extension ConfigurationThe application extension is an extension pilot number that allows

Application Extension Setup118 MAXCS ACM 6.5 Administration ManualFigure 1. Application Extension Configuration windowTo set up an application extensi

Application Extension SetupMAXCS ACM 6.5 Administration Manual 119• Extension—select an extension from the drop-down list.• Operator—select an operato

Application Extension Setup120 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 121CHAPTER11Trunk ConfigurationTrunk attributes and parameters are set using the Trunk Configuration window. The a

Opening the Trunk Configuration Window122 MAXCS ACM 6.5 Administration ManualFigure 1. Channel Information box Opening the Trunk Configuration WindowT

Selecting Trunks to Set AttributesMAXCS ACM 6.5 Administration Manual 123The Trunk Configuration window opens:Figure 3. Trunk Configuration, General t

Configuring One or Multiple Trunks124 MAXCS ACM 6.5 Administration ManualConfiguring One or Multiple TrunksTo customize trunk characteristics, you wor

Setting General Trunk AttributesMAXCS ACM 6.5 Administration Manual 125Important: If a trunk is in the hunt group of your company main number and you

xii MAXCS ACM 6.5 Administration ManualAPPENDIX ETroubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479Troub

Setting General Trunk Attributes126 MAXCS ACM 6.5 Administration Manual• Overlap - Transmitting dialed DTMF digits to the CO without buffering digits

Setting General Trunk AttributesMAXCS ACM 6.5 Administration Manual 127transmit any data to the CO, the system will use DTMF as a way to transmit [Cal

H323 Tie Trunk Properties128 MAXCS ACM 6.5 Administration ManualH323 Tie Trunk PropertiesTo open a trunk configuration dialog box for an H323 tie trun

SIP Tie Trunk PropertiesMAXCS ACM 6.5 Administration Manual 129SIP Trunk Properties Traditionally telecom trunks are from your local carrier’s PSTN sw

SIP Tie Trunk Properties130 MAXCS ACM 6.5 Administration ManualThe SIP Trunk Configuration dialog box opens:Figure 5. SIP Trunk Configuration dialog b

SIP Tie Trunk PropertiesMAXCS ACM 6.5 Administration Manual 131To copy the information in one row to other rows, select the row and click Copy To. The

SIP Tie Trunk Properties132 MAXCS ACM 6.5 Administration ManualCarrier can only accept Calling Number with minimum x digitsEnter the number of digits,

Triton T1/E1 Trunk PropertiesMAXCS ACM 6.5 Administration Manual 133Triton T1/E1 Trunk PropertiesTo open a configuration dialog box for a Triton T1/E1

Triton T1/E1 Trunk Properties134 MAXCS ACM 6.5 Administration ManualNote: In order for back-to-back T1 and tie trunk T1 configurations to perform prop

Triton T1/E1 Trunk PropertiesMAXCS ACM 6.5 Administration Manual 135Caller ID and DID Incoming Sequence ExampleThe following is an example of a Caller

MAXCS ACM 6.5 Administration Manual 1About This ManualThis manual is designed for dealers, administrators, and technicians who are responsible for in

Triton Analog Trunk GS/LS Properties136 MAXCS ACM 6.5 Administration ManualTriton Analog Trunk GS/LS PropertiesTo open a configuration dialog box for

Triton Analog Trunk GS/LS PropertiesMAXCS ACM 6.5 Administration Manual 137Incoming Ring Single—Default setting for North AmericaDouble—For countries

Triton Analog Trunk GS/LS Properties138 MAXCS ACM 6.5 Administration ManualTone DisconnectBusy tone (reorder tone, fast busy tone, error tone, and so

Triton Analog Trunk GS/LS PropertiesMAXCS ACM 6.5 Administration Manual 139Performing Impedance Match on Your OwnFor each individual analog trunk that

Triton Analog Trunk GS/LS Properties140 MAXCS ACM 6.5 Administration ManualNote: If the Hybrid Echo Return Loss reading of a trunk is worse than -6 dB

Triton Analog Trunk GS/LS PropertiesMAXCS ACM 6.5 Administration Manual 1415. Click OK. The Rx Level measurement is displayed in the Diagnosis section

Triton Analog Trunk GS/LS Properties142 MAXCS ACM 6.5 Administration ManualFigure 11. Setting the AA to play a prompt phrase 3. Set the Timeout to Rep

Triton Analog Trunk GS/LS PropertiesMAXCS ACM 6.5 Administration Manual 143Figure 13. Setting trunk In Call Routing to an AA 5. Call from one trunk to

Triton Analog Trunk GS/LS Properties144 MAXCS ACM 6.5 Administration ManualIf the reading is worse than -18 dB, you should contact your CO to adjust t

Incoming Call RoutingMAXCS ACM 6.5 Administration Manual 145Incoming Call RoutingTo set incoming call routing for a trunk, select the trunk on the Gen

2 MAXCS ACM 6.5 Administration Manual

Outgoing Call Blocking146 MAXCS ACM 6.5 Administration Manual• Outside Business Hours• Non WorkdaysWithin each of these three time slots, you have the

MAXCS ACM 6.5 Administration Manual 147CHAPTER12Board ConfigurationThis chapter shows how to configure AltiGen telephony boards:• Triton Resource Boar

148 MAXCS ACM 6.5 Administration ManualFigure 1. Boards windowDouble-click the board you want to configure, and a Board Configuration window opens, si

Using the Triton Resource BoardMAXCS ACM 6.5 Administration Manual 149Important: To implement some board configuration changes, you must shut down and

Using the Triton MeetMe Conference Board150 MAXCS ACM 6.5 Administration ManualUsing the Triton MeetMe Conference BoardThe Triton MeetMe conference bo

Configuring the Triton VoIP BoardMAXCS ACM 6.5 Administration Manual 151Double-click the board in the Boards window to open the Board Configuration wi

Configuring the Triton T1/E1 Board152 MAXCS ACM 6.5 Administration ManualFigure 5. Board Configuration windowConfiguring the Triton T1/E1 BoardOvervie

Configuring the Triton T1/E1 BoardMAXCS ACM 6.5 Administration Manual 153Figure 6. Triton T1/E1 Configuration dialog box T1 and E1 ConfigurationDouble

Configuring the Triton T1/E1 Board154 MAXCS ACM 6.5 Administration ManualFigure 8. Triton E1 configuration dialog boxReading the Status MessagesIf the

Configuring the Triton T1/E1 BoardMAXCS ACM 6.5 Administration Manual 155Reading the StatisticsThe Statistics panel displays the number of errors that

MAXCS ACM 6.5 Administration Manual 3CHAPTER1OverviewMAX Communication Server (MAXCS) is AltiGen’s system software targeted for the IP PBX and contact

Configuring the Triton T1/E1 Board156 MAXCS ACM 6.5 Administration ManualNote: For ideally synchronized systems, Transmit and Receive Frame Slips coun

Configuring the Triton T1/E1 BoardMAXCS ACM 6.5 Administration Manual 157T1/E1 ClockingDepending on the configuration of the T1/E1 boards and span for

Configuring the Triton T1/E1 Board158 MAXCS ACM 6.5 Administration ManualFigure 9. T1 PRI Protocol Configuration dialog box (top half)Figure 10. T1 CA

Configuring the Triton T1/E1 BoardMAXCS ACM 6.5 Administration Manual 159Figure 11. E1 PRI Protocol Configuration dialog box (top half)Figure 12. E1 C

Configuring the Triton T1/E1 Board160 MAXCS ACM 6.5 Administration ManualSetting the ISDN PRI Switch ModeIf you select a Span Type of Regular ISDN PRI

Configuring the Triton T1/E1 BoardMAXCS ACM 6.5 Administration Manual 161If you select a Span Type of Regular ISDN PRI in the E1 PRI Configuration Win

Configuring the Triton T1/E1 Board162 MAXCS ACM 6.5 Administration ManualConfiguring an ISDN Numbering PlanThe ISDN Numbering Plan button in the Proto

Configuring the Triton T1/E1 BoardMAXCS ACM 6.5 Administration Manual 163• Numbering Plan:– Unknown– ISDN– National– PrivateThe setting Unknown is use

Configuring the Triton T1/E1 Board164 MAXCS ACM 6.5 Administration ManualSetting PRI Calling NumbersA PRI Calling Number Setting in the bottom half of

Configuring the Triton T1/E1 BoardMAXCS ACM 6.5 Administration Manual 165If MAXCS detects the Calling Number is not accepted by the Carrier, it will a

Overview4 MAXCS ACM 6.5 Administration ManualSecured VoIP Calls (TLS/SRTP)Transport Layer Security (TLS) and Secure RTP (SRTP) are implemented to esta

Configuring Virtual Boards SIPSP and H323SP166 MAXCS ACM 6.5 Administration ManualConfiguring Virtual Boards SIPSP and H323SPA VoIP connection typical

Configuring Virtual Board HMCPMAXCS ACM 6.5 Administration Manual 167The number of configured channels and licensed channels are displayed. MAXCS is s

Configuring Virtual Board HMCP168 MAXCS ACM 6.5 Administration Manual• Play music when device is on hold• Process IP paging2. Play and Record Voice Fi

Configuring Virtual Board HMCPMAXCS ACM 6.5 Administration Manual 169By default the system grants 60 conference members in a maximum of 40 bridges. Yo

Configuring Virtual Board HMCP170 MAXCS ACM 6.5 Administration Manual• Station Conference Members — 120• MeetMe Conference Members — 120• Agent Superv

Configuring Virtual Board HMCPMAXCS ACM 6.5 Administration Manual 171The IP extension Home Media Server ID should be assigned to "00" by def

Configuring Virtual Board HMCP172 MAXCS ACM 6.5 Administration ManualThe Home Media Server ID should be changed to "01" for all IP extension

Configuring Virtual Board HMCPMAXCS ACM 6.5 Administration Manual 173If you have two or more HMCP Media servers, the system will provide failover in t

Configuring the MAX1000/2000 Board174 MAXCS ACM 6.5 Administration ManualConfiguring the MAX1000/2000 BoardThe MAX1000/2000 Server is a telecom applia

Configuring the Virtual MobileExtSP BoardMAXCS ACM 6.5 Administration Manual 175Double-clicking a channel in the Channel Mapping List opens the approp

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 5Multi-site VoIP Enterprise Management New FeaturesGlobal extension rerouting over PSTN

Configuring the Virtual MobileExtSP Board176 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 177CHAPTER13In Call Routing ConfigurationIn Call Routing rules determine how the system routes incoming trunk call

Caller ID Routing178 MAXCS ACM 6.5 Administration ManualCaller ID RoutingWhen an incoming call comes through a trunk with Caller ID, the system can ro

DNIS RoutingMAXCS ACM 6.5 Administration Manual 179Defining Caller ID RoutingAfter adding an entry, you define it by first selecting it in the list. W

DNIS Routing180 MAXCS ACM 6.5 Administration ManualFigure 2. In Call Routing window, DNIS Routing tabAdding and Deleting DNIS Route EntriesTo add entr

DNIS RoutingMAXCS ACM 6.5 Administration Manual 181Within each of these three time slots, you have the following routing options for incoming calls:•

DNIS Routing182 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 183CHAPTER14Out Call Routing ConfigurationThere are two ways to initiate outbound dialing in an AltiGen PBX: • Usi

Configuring Out Call Routing184 MAXCS ACM 6.5 Administration ManualConfiguring Out Call RoutingTo configure out call routing, select PBX > Out Call

Configuring Out Call RoutingMAXCS ACM 6.5 Administration Manual 185Working with Route DefinitionsA route definition consists of a route name and group

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

Overview6 MAXCS ACM 6.5 Administration ManualExtensions can be imported from Active DirectoryIn addition to importing extensions from a CSV file, this

Configuring Out Call Routing186 MAXCS ACM 6.5 Administration ManualTo create a route 1. Click Add under the route definition list. The Add an entry di

Configuring Out Call RoutingMAXCS ACM 6.5 Administration Manual 187Click the Default Routes tab in the Out Call Routing Configuration window to config

Configuring Out Call Routing188 MAXCS ACM 6.5 Administration Manual• You would like to block a dialing pattern in addition to system restriction setti

Configuring Out Call RoutingMAXCS ACM 6.5 Administration Manual 189Dialing pattern configuration tips• If a dialing pattern has multiple routes assign

Configuring Out Call Routing190 MAXCS ACM 6.5 Administration ManualConfiguration Example - Solving 10-digit DialingSituation: Company ABC located in D

Configuring Out Call RoutingMAXCS ACM 6.5 Administration Manual 1913. On the Dialing Pattern tab, add two dialing patterns: “1214” and “1972”, each wi

Resolving Dialing Delay for Non-USA/Canada Countries192 MAXCS ACM 6.5 Administration ManualResolving Dialing Delay for Non-USA/Canada CountriesWhen in

Resolving Dialing Delay for Non-USA/Canada CountriesMAXCS ACM 6.5 Administration Manual 1933. On the Dialing Pattern tab of the Out Call Routing Confi

Resolving Dialing Delay for Non-USA/Canada Countries194 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 195CHAPTER15Extension ConfigurationThe Extension Configuration window provides for creating extensions and setting

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 7OCS versions of MaxCommunicator and MaxAgent integrate with Microsoft Office Communicat

Setting up Extensions196 MAXCS ACM 6.5 Administration ManualThere are three types of extensions: • Physical Extensions are associated with a physical

Setting up ExtensionsMAXCS ACM 6.5 Administration Manual 197extension to all MAXCS systems within the VoIP domain, check the Global Extension check bo

Setting up Extensions198 MAXCS ACM 6.5 Administration Manualdigits (1111), consecutive digits strings (1234), or digits that match the extension (Ext.

Setting up ExtensionsMAXCS ACM 6.5 Administration Manual 199• Feature Profile—Sets an extension feature profile that includes enabling or disabling of

Setting up Extensions200 MAXCS ACM 6.5 Administration ManualCall Recording OptionsThe system administrator can specify the following non-workgroup cal

Setting up ExtensionsMAXCS ACM 6.5 Administration Manual 201Recording Tone• Disable—No tone is played during a recording.• Insert tone before recordin

Setting up Extensions202 MAXCS ACM 6.5 Administration ManualChanging the LocationTo change the location of a physical extension, select the extension

Setting up ExtensionsMAXCS ACM 6.5 Administration Manual 203Configure the following hardware extension-specific features:Parameter DescriptionCaller I

Setting up Extensions204 MAXCS ACM 6.5 Administration ManualIP Extension ConfigurationSee “Setting Up IP Extensions” on page 225 for information on co

Configuring Group Options for an ExtensionMAXCS ACM 6.5 Administration Manual 205Configuring Group Options for an ExtensionIn the Extension Configurat

Overview8 MAXCS ACM 6.5 Administration ManualSystem FeaturesThe following sections list the key features of the MAXCS system.IP PBX FeaturesAccount Co

Configuring Group Options for an Extension206 MAXCS ACM 6.5 Administration ManualTo assign a group to the selected physical or virtual extension1. On

Setting up Station Speed DialingMAXCS ACM 6.5 Administration Manual 207Logging Outbound Workgroup CallsYou can assign an agent to an outgoing workgrou

Setting the Mailbox Options208 MAXCS ACM 6.5 Administration ManualEditing Speed Dial EntriesTo add or edit an entry1. Double-click the Station Speed I

Setting the Mailbox OptionsMAXCS ACM 6.5 Administration Manual 209Figure 5. Extension Configuration, Mail Management tabSetting an Information-Only Ma

Setting the Mailbox Options210 MAXCS ACM 6.5 Administration ManualSMTP/POP3 Setting• Email Name—the user’s e-mail name without the @domain. The defaul

Setting Message Notification OptionsMAXCS ACM 6.5 Administration Manual 211Setting Mailbox CapacitiesYou can set various mailbox capacities with the f

Setting Message Notification Options212 MAXCS ACM 6.5 Administration ManualIndividual users can also configure Message Notification within the AltiGen

Setting Message Notification OptionsMAXCS ACM 6.5 Administration Manual 213When the designated extension is notified, the system will play "Unusu

Setting Message Notification Options214 MAXCS ACM 6.5 Administration ManualSetting the Type of NotificationThere are four options for sending the noti

Setting Message Notification OptionsMAXCS ACM 6.5 Administration Manual 215• Seconds after Answered—This field is set to 0 seconds and it is not confi

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 9Conference Call (Station) - the system supports conference calls with up to 6 parties,

Configuring Calling Restrictions216 MAXCS ACM 6.5 Administration ManualConfiguring Calling RestrictionsTo work with extension call restrictions, selec

Setting Answering OptionsMAXCS ACM 6.5 Administration Manual 217Setting Other Call RestrictionsOther call restriction rules can deny or allow the foll

Setting Answering Options218 MAXCS ACM 6.5 Administration ManualFigure 8. Extension Configuration, Answering tabForwarding All CallsCall Forwarding is

Setting Answering OptionsMAXCS ACM 6.5 Administration Manual 219• To a Group—select a group from the drop-down list.• To the Operator• To an Outside N

Setting Answering Options220 MAXCS ACM 6.5 Administration ManualTo enable the options, check the Enable Busy Call Handling check box, then select from

Configuring One Number AccessMAXCS ACM 6.5 Administration Manual 221• It is available to physical extensions only when the Forward to Voice Mail optio

Configuring One Number Access222 MAXCS ACM 6.5 Administration ManualOne Number Access OptionsIn the One Number Access tab, use the drop-down list to s

Setting Up Monitor ListsMAXCS ACM 6.5 Administration Manual 223Specifying Forwarding Numbers The Forwarding Numbers are used by the system to find the

Setting Up Monitor Lists224 MAXCS ACM 6.5 Administration ManualFigure 11. Extension Configuration, Monitor List tabTo add members to the list1. From t

MAXCS ACM 6.5 Administration Manual 225CHAPTER16Setting Up IP ExtensionsThe AltiGen IP phone communicates with the system using SIP protocol to establ

Overview10 MAXCS ACM 6.5 Administration ManualHop Off Calls over VoIP or T1/PRI Tie Trunks - multiple systems at the same or remote locations can be l

226 MAXCS ACM 6.5 Administration ManualFigure 2. Signaling and media channel between two IP phonesSignaling Channel—A SIP signaling channel communicat

MAXCS ACM 6.5 Administration Manual 227• SIP Extension Channel—Establishes a logical channel relationship with other analog and MobileExt ports (displ

228 MAXCS ACM 6.5 Administration ManualThe media channel implementation consists of the following elements:• Configure Codec Profile—Creating a profil

Setting an IP ExtensionMAXCS ACM 6.5 Administration Manual 229• Monitor Codec Usage—Viewing codec usage status.Setting an IP ExtensionTo make an exten

Setting an IP Extension230 MAXCS ACM 6.5 Administration Manual• Home Media Server ID—This configuration is meaningful for a multi-gateway Softswitch s

Setting an IP ExtensionMAXCS ACM 6.5 Administration Manual 231• 10.0.0.0 ~ 10.255.255.255• 172.16.0.0 ~ 172.31.255.255When an IP phone registers to an

Setting an IP Extension232 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 233CHAPTER17AltiGen IP Phone ConfigurationAltiGen manufactures a series of IP phones. The system administrator can

Configuring the AltiGen IP Phone234 MAXCS ACM 6.5 Administration ManualFigure 1. IP Phone Configuration General tabThe left side of the IP Phone Confi

Configuring the AltiGen IP PhoneMAXCS ACM 6.5 Administration Manual 235Parameter DescriptionGeneralLets you specify the IP address of the MAXCS system

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 11Operator Off-line—when this feature is enabled, all calls are directed to the AA. When

Configuring the AltiGen IP Phone236 MAXCS ACM 6.5 Administration ManualSIP Transport These settings secure the SIP signaling messages and the RTP. SIP

Configuring the AltiGen IP PhoneMAXCS ACM 6.5 Administration Manual 237Time Display• Offset—a per phone-based configuration that allows a remote IP ph

Configuring the AltiGen IP Phone238 MAXCS ACM 6.5 Administration ManualNetwork Setting• TOS(Hex)—Type of Service. 8 bits in the IP header are reserved

Configuring the AltiGen IP PhoneMAXCS ACM 6.5 Administration Manual 239Configuring Programmable Keys and Workgroup StatusAfter setting parameters on t

Configuring the AltiGen IP Phone240 MAXCS ACM 6.5 Administration ManualParameter DescriptionProgram-mable KeysUse the drop-down list to assign one of

Configuring Auto-Discovery of Server IP AddressMAXCS ACM 6.5 Administration Manual 241Important: The configuration in MaxAdmin will override the IP ph

Configuring Auto-Discovery of Server IP Address242 MAXCS ACM 6.5 Administration Manual1. Open the DHCP configuration window.2. Right-click the server

Configuring Auto-Discovery of Server IP AddressMAXCS ACM 6.5 Administration Manual 2434. Enter the following:Name: AltiGen Server IP AddressData Type:

Configuring Auto-Discovery of Server IP Address244 MAXCS ACM 6.5 Administration Manual7. Check option 120.8. Enter the IP address of your MAXCS server

Configuring Auto-Discovery of Server IP AddressMAXCS ACM 6.5 Administration Manual 245Disabling Auto-DiscoveryTo disable auto-discovery on individual

Overview12 MAXCS ACM 6.5 Administration ManualAgent Login/Logout - allows huntgroup/ workgroup members to log in and out of a group so that incoming c

Configuring Auto-Discovery of Server IP Address246 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 247CHAPTER18Mobile Extension ConfigurationIf your company has employees working at home or servicing customers in

MobileExtSP Board Overview248 MAXCS ACM 6.5 Administration ManualMobileExtSP Board OverviewA simulated physical board (MobileExtSP board) is created w

Configuring the MobileExtSP BoardMAXCS ACM 6.5 Administration Manual 249To configure the MobileExtSP Board1. In the Boards window, double-click the Mo

Configuring the MobileExtSP Board250 MAXCS ACM 6.5 Administration Manual3. Add trunks to the Mobile-trunk Member List from the Not Member List by sele

Configuring an Extension as a Mobile ExtensionMAXCS ACM 6.5 Administration Manual 251Although a whole PRI span is added, if Mobile Trunk Allocation is

Configuring an Extension as a Mobile Extension252 MAXCS ACM 6.5 Administration ManualFigure 3. Changing a virtual extension to a physical extension an

Configuring an Extension as a Mobile ExtensionMAXCS ACM 6.5 Administration Manual 253Figure 4. ExtensionAnywhere Configuration - MobileExtSP dialog bo

Configuring an Extension as a Mobile Extension254 MAXCS ACM 6.5 Administration Manualwithin this Group ID when the system calls out to this mobile ext

Voice Mail for Mobile ExtensionsMAXCS ACM 6.5 Administration Manual 255• Play Phrase After Answered—the system will play the given phrase when the mob

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 13• Workgroup’s calls in queue, longest queue time, # of calls exceed service level thre

Mobile Extension Limitations256 MAXCS ACM 6.5 Administration Manual• Only analog trunks can be allocated as dedicated mobile trunks.

MAXCS ACM 6.5 Administration Manual 257CHAPTER19Hunt Group ConfigurationThe hunt group is a simple call distribution application for operator, call co

Overview of Huntgroup Configuration Window258 MAXCS ACM 6.5 Administration ManualThe Huntgroup Configuration window provides for creating hunt groups,

Setting Up HuntgroupsMAXCS ACM 6.5 Administration Manual 259Setting Up HuntgroupsSet up new huntgroups in the Huntgroup Configuration window.To add a

Establishing Hunt Group Membership260 MAXCS ACM 6.5 Administration Manual• DID Number—each hunt group can be assigned a DID number. This number does n

Establishing Hunt Group MembershipMAXCS ACM 6.5 Administration Manual 261To add extensions to a hunt group:1. In the Huntgroup Configuration window, s

Setting Hunt Group Mail Management262 MAXCS ACM 6.5 Administration ManualSetting Hunt Group Mail ManagementThe Mail Management settings define how voi

Setting Hunt Group Mail ManagementMAXCS ACM 6.5 Administration Manual 263• Enable Mail Forwarding—selected, the hunt group’s e-mail will be forwarded

Setting Message Notification Options264 MAXCS ACM 6.5 Administration ManualSetting Message Notification OptionsTo set notification options on new inco

Setting Message Notification OptionsMAXCS ACM 6.5 Administration Manual 265• Extension is set to notify Urgent Voice Message Only• Notification is set

Overview14 MAXCS ACM 6.5 Administration Manual• Ring Longest Idle Member• Ring Average Longest Idle Member• Ring Fewest Answered Calls• Ring Shortest

Setting Call Handling Options266 MAXCS ACM 6.5 Administration ManualSetting Notification TimingWhen notification is configured to an outside phone num

Setting Call Handling OptionsMAXCS ACM 6.5 Administration Manual 267To work with hunt group call handling options, click the Call Handling tab in the

Setting Call Handling Options268 MAXCS ACM 6.5 Administration Manual• To Voice Mail• To an Extension—select an extension number in the drop-down list.

Setting Call Handling OptionsMAXCS ACM 6.5 Administration Manual 269Setting a Hunt Group’s Call Distribution RuleThe Call Handling tab in the Huntgrou

Setting Queue Management Options270 MAXCS ACM 6.5 Administration ManualSetting Queue Management OptionsIn the Queue Management tab of Huntgroup Config

MAXCS ACM 6.5 Administration Manual 271CHAPTER20Paging Group ConfigurationThe IP paging group is a group of IP phones that can receive station paging.

272 MAXCS ACM 6.5 Administration Manual Figure 1. Paging Group Configuration windowTo set up a Paging Group:1. In the Paging Group configuration windo

MAXCS ACM 6.5 Administration Manual 273To add members to a Paging Group:1. On the Group Member tab of the Paging Group Configuration window, select th

274 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 275CHAPTER21Line Park ConfigurationThe Line Park feature is a kind of call park method. The main differences betwe

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 15Configurable voice mail playing order - Administrators can configure users’ voice mail

276 MAXCS ACM 6.5 Administration Manual• The park line is released when the call disconnects, is answered, or is forwarded due to time out.To configur

MAXCS ACM 6.5 Administration Manual 2774. To assign extensions to a group, select the group, and then click the Configuration button below the Member

278 MAXCS ACM 6.5 Administration Manual• Enable Timeout—Check this box to specify, in seconds, when a line park call will time out. Use the Timeout op

MAXCS ACM 6.5 Administration Manual 279CHAPTER22Workgroup ConfigurationThe workgroup is an automatic call distribution (ACD) feature designed to enhan

Workgroup Functionalities280 MAXCS ACM 6.5 Administration Manual• Agent ready/not-ready and wrap-up management• Record inbound and outbound workgroup

Workgroup FunctionalitiesMAXCS ACM 6.5 Administration Manual 281• Pick and redirect calls in queueActivity Logging and Reporting• Workgroup and agent

Creating and Configuring Workgroups282 MAXCS ACM 6.5 Administration Manual• When a call’s priority is changed, its priority queue time will be reset t

Setting Up WorkgroupsMAXCS ACM 6.5 Administration Manual 283• Queue Management—set queue phrases, overflow routing, queue announcements and queue quit

Setting Up Workgroups284 MAXCS ACM 6.5 Administration Manual• DID Number—each workgroup can be assigned a DID number. This number does not have a fixe

Setting Up WorkgroupsMAXCS ACM 6.5 Administration Manual 285Service Level ThresholdThe Service Level Threshold scroll box allows you to select the len

MAXCS ACM 6.5 Administration Manual iContentsABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Related Publica

Overview16 MAXCS ACM 6.5 Administration ManualZoomerang - allows users to listen to messages in the Voice Mail System, make a return call to a party w

Setting Up Workgroups286 MAXCS ACM 6.5 Administration ManualWorkgroup Recording OptionsThe system administrator can specify the following workgroup ca

Establishing Workgroup MembershipMAXCS ACM 6.5 Administration Manual 287For each agent you can change the option Record N out of 10 calls. For example

Establishing Workgroup Membership288 MAXCS ACM 6.5 Administration ManualFigure 3. Workgroup Configuration, Group Member tabTo add extension(s) to a wo

Setting Business HoursMAXCS ACM 6.5 Administration Manual 2895. Click the desired Skill Level Index, then click OK.Agents who are members of more than

Setting Business Hours290 MAXCS ACM 6.5 Administration ManualTo set after-hours call handling, select the workgroup you want to work with from the Gro

Setting Up Skill Based RoutingMAXCS ACM 6.5 Administration Manual 291Setting Up Skill Based RoutingIf you want to set up skill-based routing, you can

Setting Up Skill Based Routing292 MAXCS ACM 6.5 Administration ManualThe Skill Based Routing tab in the Workgroup Configuration window lets you define

Setting Up Skill Based RoutingMAXCS ACM 6.5 Administration Manual 293Note: For the settings configured on the Skill Based Routing tab to take effect,

Setting Up Skill Based Routing294 MAXCS ACM 6.5 Administration Manualthis type of call. For example, you can set a regular call's SKLR to 1 and a

Setting Workgroup Mail ManagementMAXCS ACM 6.5 Administration Manual 295Example 2: Coverage rule is Equal or Higher and Enable SKLR Escalation is chec

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 17Emergency (911) Call Notification to Extension/Outside Number - when any extension dia

Setting Workgroup Mail Management296 MAXCS ACM 6.5 Administration ManualFigure 8. Workgroup Configuration, Mail Management tabNote: You can use Apply

Setting Workgroup Mail ManagementMAXCS ACM 6.5 Administration Manual 297Setting Mailbox Playback OptionsYou can use the following check boxes to turn

Setting Message Notification Options298 MAXCS ACM 6.5 Administration ManualVoice Mail Access OptionTo allow agents of a workgroup to access the group’

Setting Message Notification OptionsMAXCS ACM 6.5 Administration Manual 299• Notification is set to Non-Business Hours• Voice mail is received during

Setting Call Handling Options300 MAXCS ACM 6.5 Administration Manual• Seconds after Dialing—If the carrier of the outside phone number cannot provide

Setting Call Handling OptionsMAXCS ACM 6.5 Administration Manual 301Figure 10. Workgroup Configuration, Call Handling tabHandling Busy CallsYou have s

Setting Call Handling Options302 MAXCS ACM 6.5 Administration Manual• To an Extension—select an extension number in the drop-down list. • To AA—select

Setting Call Handling OptionsMAXCS ACM 6.5 Administration Manual 303Number of Rings Before HandlingIf you select Ring All Available Members in the Int

Setting Call Handling Options304 MAXCS ACM 6.5 Administration ManualAverage Idle Time = (Total Login Time - Total Talk Time) / Total Calls Handled• To

Queue Management - BasicMAXCS ACM 6.5 Administration Manual 305This field is used to calculate the score of each call in a workgroup’s queue. Dependin

Overview18 MAXCS ACM 6.5 Administration ManualDTMF payload embedded with RTP (RFC 2833) - this feature helps to resolve DTMF tone detection and regene

Queue Management - Basic306 MAXCS ACM 6.5 Administration ManualThe Queue Management tab in Workgroup Configuration allows you to set options for queue

Queue Management - BasicMAXCS ACM 6.5 Administration Manual 307Expected Queue Time - when checked, the system will tell the caller how long the wait i

Queue Management - Basic308 MAXCS ACM 6.5 Administration ManualQuit Queue OptionThe quit queue feature gives a caller the option of leaving a workgrou

Queue Management - AdvancedMAXCS ACM 6.5 Administration Manual 309Queue Management - AdvancedWhen Advanced is selected on the Queue Management tab, th

Queue Management - Advanced310 MAXCS ACM 6.5 Administration ManualTo configure queue announcements:1. Select any of the following check boxes:• Use De

Queue Management - AdvancedMAXCS ACM 6.5 Administration Manual 311• Play prompts • No Action • Disconnect 4. Click OK or Apply.Queue OverflowThe Queue

Application Extension Queue Control312 MAXCS ACM 6.5 Administration ManualApplication Extension Queue ControlWhen you select Application Extension in

MaxCall ConfigurationMAXCS ACM 6.5 Administration Manual 313Figure 17. Agent Logout Reason Configuration windowTo require logout reasons, check the Lo

MaxCall Configuration314 MAXCS ACM 6.5 Administration ManualFigure 18. MaxCall Configuration screen• ID—Campaign IDs are assigned sequentially by the

MaxCall ConfigurationMAXCS ACM 6.5 Administration Manual 315To edit a Transmitted CID1. Select a campaign and click the Edit button. The Campaign and

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 19Multi-Site VoIP Management - Enterprise ManagerMulti-site management through Enterpris

MaxCall Configuration316 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 317CHAPTER23Managing and Using MeetMeConferenceMAXCS provides two different types of conference bridges, Station a

Setting the MeetMe Conference Extension318 MAXCS ACM 6.5 Administration ManualSetting the MeetMe Conference ExtensionBefore MeetMe Conference can be u

Working in the MeetMe Conference WindowMAXCS ACM 6.5 Administration Manual 319This is the same application the clients use. Using this window, you can

Creating a Meeting320 MAXCS ACM 6.5 Administration ManualUsing the Calendar ButtonThe Create Meeting and Modify Meeting dialog boxes use Calendar butt

Creating a MeetingMAXCS ACM 6.5 Administration Manual 321Fill in the fields of the Create Meeting dialog box, and click OK. See the following sections

Creating a Meeting322 MAXCS ACM 6.5 Administration ManualWeekly MeetingIf you select Weekly from the Frequency drop-down list, these are your options

E-mailing a Meeting InvitationMAXCS ACM 6.5 Administration Manual 3234. Select either On Date to specify a day of the month by number (for example, th

Starting and Stopping a Meeting324 MAXCS ACM 6.5 Administration ManualModifying the E-mail TemplateYou can edit the e-mail template used by MeetMe Con

Joining a MeetingMAXCS ACM 6.5 Administration Manual 325Joining a MeetingUsers calling from an extension can join a meeting by dialing the MeetMe Conf

Overview20 MAXCS ACM 6.5 Administration ManualMaxCommunicator - a Microsoft .NET-based desktop call control and Windows pop-up application that intera

Joining a Meeting326 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 327CHAPTER24Network Configuration Guidelines forVoIPReal-time applications such as voice communications require a

Virtual LANs328 MAXCS ACM 6.5 Administration Manual• The NetFilter driver is installed in the MAXCS server side. For the IPTalk client, the NetFilter

Virtual LANsMAXCS ACM 6.5 Administration Manual 329The NIC in both the MAXCS server and the IPTalk client (used with MaxCommunicator/MaxAgent) must su

WAN Bandwidth330 MAXCS ACM 6.5 Administration ManualEnabling VLANVLAN can be enabled and configured in the IP phone: Network > Enable VLAN > Yes

WAN Router ConfigurationMAXCS ACM 6.5 Administration Manual 331WAN Router Configuration• The router that connects your LAN and the WAN should support

Configuration Guidelines for NAT332 MAXCS ACM 6.5 Administration Manual• A switch is required; VoIP quality can be adversely affected if a hub is used

Configuration Guidelines for NATMAXCS ACM 6.5 Administration Manual 333Figure 1. MAXCS behind NATFigure 1 shows a private network, 192.168.1.0, where

Configuration Guidelines for NAT334 MAXCS ACM 6.5 Administration Manual• Router 2No special configuration is needed for Router 2. Also, more than one

Configuration Guidelines for NATMAXCS ACM 6.5 Administration Manual 335SetupFor the Branch office LAN:• IP Phone 3, IP Phone 4 and IP Phone 5When conf

New in Release 6.5 Update1MAXCS ACM 6.5 Administration Manual 21CapacitiesCapacities for an All-in-One Single SystemPBX Capacity• Maximum 400 extensio

Configuration Guidelines for NAT336 MAXCS ACM 6.5 Administration ManualRouter 2's Setting Router 2's public IP address should be a fixed IP

MAXCS ACM 6.5 Administration Manual 337CHAPTER25Enterprise VoIP Network ManagementThe VoIP-related aspects of both single-server systems and multi-sit

338 MAXCS ACM 6.5 Administration ManualUnderstanding VoIP Bandwidth RequirementsBefore starting VoIP related configurations, it is helpful to have som

MAXCS ACM 6.5 Administration Manual 339Opening Enterprise ManagerTo open Enterprise Manager, use one of the following methods:• For a single-system in

340 MAXCS ACM 6.5 Administration Manual When multiple systems are added to the VoIP domain, all member systems need to have both Route Access Code and

Overview of Enterprise ManagerMAXCS ACM 6.5 Administration Manual 341Overview of Enterprise Manager Click a tab to view or configure settings on that

Setting VoIP Codec Profiles342 MAXCS ACM 6.5 Administration ManualTabs Displayed with the Servers Button• Information tab displays information about t

Setting VoIP Codec ProfilesMAXCS ACM 6.5 Administration Manual 343 To open a window where you can set or modify codec profiles, click the Codec button

Setting VoIP Codec Profiles344 MAXCS ACM 6.5 Administration Manual Name the new profile, and click OK.Make your changes or additions, and click Apply.

Setting VoIP Codec ProfilesMAXCS ACM 6.5 Administration Manual 345G.711/G.723/G.729 Jitter Buffer Range (ms) Indicates the delay, in milliseconds, use

Overview22 MAXCS ACM 6.5 Administration Manual

Assigning Codec Profiles to IP Addresses346 MAXCS ACM 6.5 Administration ManualAssigning Codec Profiles to IP AddressesYou can specify what codec prof

Assigning Codec Profiles to IP AddressesMAXCS ACM 6.5 Administration Manual 347The SIP transport assigned to an extension in the IP Phone Configuratio

Defining IP Networks348 MAXCS ACM 6.5 Administration Manual2. Enter an IP address range (for dynamic IP addressing), or enter the same address in each

Defining IP NetworksMAXCS ACM 6.5 Administration Manual 349 Defining Your NetworkIf you need to configure either bandwidth control or NAT support, you

Defining IP Networks350 MAXCS ACM 6.5 Administration ManualNote: When MAXCS is behind a NAT router, and you do not check the Private Network check box

Defining IP NetworksMAXCS ACM 6.5 Administration Manual 351G.729 - 30 kbpsG.723 - 24 kbps• It is recommended that you use 20ms frame size for G.711 an

Defining the IP Dialing Table352 MAXCS ACM 6.5 Administration Manual Enter the Public IP address of the router in the Public IP Addresses panel. (In t

Defining the IP Dialing TableMAXCS ACM 6.5 Administration Manual 353 Figure 2. IP Dialing Table tab in Enterprise ManagerThe left side of the window d

Defining the IP Dialing Table354 MAXCS ACM 6.5 Administration ManualDefine the attributes for the entry:Parameter DescriptionServer ID A unique diali

The Multi-site VoIP DomainMAXCS ACM 6.5 Administration Manual 355The Multi-site VoIP DomainA group of AltiGen systems can form a VoIP domain where the

MAXCS ACM 6.5 Administration Manual 23CHAPTER2System Requirements and InstallationThis chapter describes the following:• System requirements• List of

The Multi-site VoIP Domain356 MAXCS ACM 6.5 Administration ManualThe name of the server appears in the Location Name field, and the name of your AltiG

The Multi-site VoIP DomainMAXCS ACM 6.5 Administration Manual 357 Declaring Additional Servers for the VoIP DomainAdditional servers are added to the

Working with Servers in the Domain358 MAXCS ACM 6.5 Administration Manual 6. Click Apply, then click Close.Repeat these steps for each server you want

Working with Servers in the DomainMAXCS ACM 6.5 Administration Manual 359Changing the Server ID LengthThe Server ID is used for the following two purp

Working with Servers in the Domain360 MAXCS ACM 6.5 Administration ManualAfter you add a member server to the Domain, an entry is also added to the IP

Working with Servers in the DomainMAXCS ACM 6.5 Administration Manual 361A dialog box opens that requires you to input the slave server’s site address

Working with Servers in the Domain362 MAXCS ACM 6.5 Administration Manual3. Select an alternate server from the drop-down list. 4. Click Apply. (After

Managing Domain UsersMAXCS ACM 6.5 Administration Manual 363• Network error on the primary server or the primary server is down. IP phones cannot conn

Managing Domain Users364 MAXCS ACM 6.5 Administration ManualWhen a global extension is added to a member system, this extension can be propagated to o

Managing Domain UsersMAXCS ACM 6.5 Administration Manual 365 The scope of an extension shows the relationship of the extension to other member systems

Minimum System Requirements24 MAXCS ACM 6.5 Administration ManualFor MaxAdministrator 6.5 Update1• Windows Server 2003 with SP2• Windows XP Profession

Managing Domain Users366 MAXCS ACM 6.5 Administration Manual In the event that multiple systems have a same extension or group number created, the fol

Managing Domain UsersMAXCS ACM 6.5 Administration Manual 3671. Select the extension in the User panel, and click the Resolve tab. 2. Select the server

Managing Domain Users368 MAXCS ACM 6.5 Administration Manual Note: After you make the change, users in Systems B and C cannot dial and ring extension

Managing Domain UsersMAXCS ACM 6.5 Administration Manual 369When a global extension (extension 1001, in this example) is moved from site A to site B,

Managing Domain Users370 MAXCS ACM 6.5 Administration Manual• If extension 1001 is relocated from site A to site B, and the administrator creates a lo

Managing Domain UsersMAXCS ACM 6.5 Administration Manual 371the same time. When their primary server returns to service, the administrator can switch

Configuring Departments in a Multi-site VoIP Domain372 MAXCS ACM 6.5 Administration ManualConfiguring Departments in a Multi-site VoIP DomainIn a VoIP

Configuring Global Least Cost RoutingMAXCS ACM 6.5 Administration Manual 373To define a department 1. Click the Add button at the bottom of the Depart

Configuring Global Least Cost Routing374 MAXCS ACM 6.5 Administration ManualTo configure Global Least Cost Routing 1. Click the Global LCR Button. 2.

When Information May Be Out of SyncMAXCS ACM 6.5 Administration Manual 375When Information May Be Out of SyncIf a server is down for any length of tim

System Requirements and InstallationMAXCS ACM 6.5 Administration Manual 25For Online Help• Internet Explorer 6.0 or higher browser.Email server integr

When Information May Be Out of Sync376 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 377CHAPTER26Redundancy ConfigurationMAX Communication Server 6.5 provides for system redundancy (a Redundancy lice

Cases When Switchover Occurs378 MAXCS ACM 6.5 Administration ManualFigure 1. Redundancy topologyTo realize the shared IP addresses, each Softswitch se

How Calls Are Affected When Switchover OccursMAXCS ACM 6.5 Administration Manual 379• The network of the active system disconnects, and Automatically

Initial Device Setup380 MAXCS ACM 6.5 Administration ManualFirmware RequirementIP phone firmware 2x86 or above is required for a MAXCS 6.5 redundancy

Configuration ProceduresMAXCS ACM 6.5 Administration Manual 3815. At the secondary system, install MAXCS 6.5 software. The virtual board types (H323SP

Checking the Status382 MAXCS ACM 6.5 Administration Manual3. Configure boards, and reboot if necessary. The configuration of virtual boards H323SP, SI

Configuring the NICsMAXCS ACM 6.5 Administration Manual 383Figure 3. Redundancy Administration window shows the status of both systemsCurrent Status:

Configuring the NICs384 MAXCS ACM 6.5 Administration Manual3. Enter an IP address and subnet for the NIC. When configuring the second NIC on the Softs

Configuring the VM Server for NAT SupportMAXCS ACM 6.5 Administration Manual 3856. Click OK. 7. Go to Control Panel > Network Connections. From the

ii MAXCS ACM 6.5 Administration ManualTrunk View Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Call Log V

MAXCS Licenses26 MAXCS ACM 6.5 Administration ManualThe following licenses are available for all-in-one (stand alone) systems only:The following licen

Monitor Status, Configure Addresses for Enterprise and VM Servers386 MAXCS ACM 6.5 Administration ManualFigure 4. Enabling VM server NAT support1. Che

When the Address of the Softswitch Server ChangesMAXCS ACM 6.5 Administration Manual 387Figure 5. Monitoring the status and configuring the addresses

When the Address of the Softswitch Server Changes388 MAXCS ACM 6.5 Administration ManualClick the Configure button beside the Current Server Address f

Manually Switching OverMAXCS ACM 6.5 Administration Manual 3891. From the Start > All Programs menu, select AltiGen Java Services Loader > AltiG

Getting Notified When the System Switches Over390 MAXCS ACM 6.5 Administration ManualGetting Notified When the System Switches OverWhen a system switc

LimitationsMAXCS ACM 6.5 Administration Manual 391 Figure 7. Message from inactive systemIn MaxAdmin, dialog boxes that are invoked from the following

Limitations392 MAXCS ACM 6.5 Administration Manual• If the board configuration for the default gateway is changed, or the license for the SIP-Trunk is

MAXCS ACM 6.5 Administration Manual 393CHAPTER27System Report ManagementMAXCS provides a System Summary report, an IP Cumulative Traffic Statistics re

IP Cumulative Traffic Statistics394 MAXCS ACM 6.5 Administration ManualThe system summary report displays:• Extension Summary—Configured extensions in

Using SNMPMAXCS ACM 6.5 Administration Manual 395The difference between the Current Resource Statistics window and the IP Cumulative Traffic Statistic

System Requirements and InstallationMAXCS ACM 6.5 Administration Manual 27Preparation for InstallationBefore you start installing MAXCS, you need the

Using SNMP396 MAXCS ACM 6.5 Administration ManualConfigure the parameters:• Check Enable sending SNMP traps.• Enter the SNMPv3 server address.• Enter

Using SNMPMAXCS ACM 6.5 Administration Manual 397• Hard disk usage exceeds This trap is sent when hard disk usage of MAXCS transitioning from below th

Using SNMP398 MAXCS ACM 6.5 Administration Manual• VM server connection down (specific trap). When detecting VM server connection transitioning from u

MAXCS ACM 6.5 Administration Manual 399CHAPTER28Microsoft Exchange IntegrationThis chapter provides step-by-step instructions for configuring Microsof

Chapter 28: Microsoft Exchange Integration400 MAXCS ACM 6.5 Administration Manual– Windows 2003 Server or Windows XP– The MAX Communication Server AC

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 401Figure 1. In this example, the MAXCS installation program created a

Chapter 28: Microsoft Exchange Integration402 MAXCS ACM 6.5 Administration ManualFigure 2. Add the user created by the MAXCS install program (or crea

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 403Exchange Integration Configuration StepsAfter installation, perform

Chapter 28: Microsoft Exchange Integration404 MAXCS ACM 6.5 Administration Manual3. In MaxAdmin, choose System > Voice Mail Configuration, then se

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 405Note: Exchange 2007 Native VM integration uses the extension number

Installing MAX Communication Server28 MAXCS ACM 6.5 Administration ManualMulti-Gateway Softswitch System InstallationThese are the components you have

Chapter 28: Microsoft Exchange Integration406 MAXCS ACM 6.5 Administration ManualAdditional Steps for Bridged Access andNative VM IntegrationIn addit

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 407Figure 9. A Default UM Mailbox Policy is created when you create a n

Chapter 28: Microsoft Exchange Integration408 MAXCS ACM 6.5 Administration ManualFigure 11. The name of our example gateway is “LeslieXia” and the na

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 409Figure 12. We added our new dial plan, named “LeslieXiaSS”, to the l

Chapter 28: Microsoft Exchange Integration410 MAXCS ACM 6.5 Administration Manual1. In Recipient Configuration > Mailbox, select the user and sele

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 4113. Enter the user’s MAXCS extension number in the Manually entered m

Chapter 28: Microsoft Exchange Integration412 MAXCS ACM 6.5 Administration Manual2. Set the Dial Code in your dial plan:Figure 16. Setting the Dial C

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 413• Use this field to specify how a user's telephone number shoul

Chapter 28: Microsoft Exchange Integration414 MAXCS ACM 6.5 Administration Manualoutgoing call is made to a number that is matched by the number mask

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 415Figure 19. Assigning dial plan to mailbox policyAfter you configure

System Requirements and InstallationMAXCS ACM 6.5 Administration Manual 29• HMCP Media Server—If you have a small to medium scale system (no more than

Chapter 28: Microsoft Exchange Integration416 MAXCS ACM 6.5 Administration ManualFigure 20. Creating a codec profile specifically for Exchange UMa. I

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 417Figure 21. Associating your “Exchange” codec profile to the IP addre

Chapter 28: Microsoft Exchange Integration418 MAXCS ACM 6.5 Administration ManualNote: After all AltiGen services are restarted, voice mail access ma

Chapter 28: Microsoft Exchange IntegrationMAXCS ACM 6.5 Administration Manual 4193. Click Show Profiles. In MAXCS 6.5, there is only one profile ther

Chapter 28: Microsoft Exchange Integration420 MAXCS ACM 6.5 Administration ManualTo avoid “Access Deny” error while sending messagesIf you have appli

MAXCS ACM 6.5 Administration Manual 421CHAPTER29TAPI IntegrationIf your office uses Microsoft Office Outlook, ACT!, or Goldmine—applications that let

Setting Up the Client422 MAXCS ACM 6.5 Administration Manual• Setting up phone and modem options• Setting up the Phone Dialer• Testing the TAPI Servic

Setting Up the ClientMAXCS ACM 6.5 Administration Manual 423Figure 1. Configuring phone and modem options4. Select the Advanced Tab to configure the T

Setting Up the Client424 MAXCS ACM 6.5 Administration Manualnumber, or password. You can reconfigure the client extension in the Device Detect window.

Setting Up the ClientMAXCS ACM 6.5 Administration Manual 4254. In the Line used for section, select the client extension in the Phone calls drop-down

Installing MaxAdmin on a Network Client30 MAXCS ACM 6.5 Administration ManualInstalling MaxAdmin on a Network Client MaxAdministrator can be installed

Setting Up the Client426 MAXCS ACM 6.5 Administration Manual1. Begin by setting up at least one contact. In Microsoft Outlook, select Go > Contacts

Setting Up the ClientMAXCS ACM 6.5 Administration Manual 427Changing TAPI Configuration ParametersTo change TAPI Configuration Parameters1. In Windows

Setting Up the Client428 MAXCS ACM 6.5 Administration Manual

AltiGen Board TestMAXCS ACM 6.5 Administration Manual 429CHAPTER30Tools and ApplicationsMAXCS comes with the following tools and applications for test

CT-Bus Test Tool430 MAXCS ACM 6.5 Administration Manual• PMC chip from host and DSP if T1/E1 boardYou have the option of testing a single board or tes

Backup and Restore UtilityMAXCS ACM 6.5 Administration Manual 431Backing Up FilesTo back up files1. Select the Backup icon to view the Backup Configur

Backup and Restore Utility432 MAXCS ACM 6.5 Administration Manual2. Set the options:• Check the box for each day of the week you want run the backup.•

MAXCS Admin & Extension Security CheckerMAXCS ACM 6.5 Administration Manual 433MAXCS Admin & Extension Security CheckerMAXCS Admin & Exten

MAXCS Admin & Extension Security Checker434 MAXCS ACM 6.5 Administration Manual• Contains 4-8 digits• Is different from the extension • Is differe

Trace CollectorMAXCS ACM 6.5 Administration Manual 435Start & Stop All AltiGen ServicesYou can start or stop all AltiGen services from the Windows

System Requirements and InstallationMAXCS ACM 6.5 Administration Manual 31Setup cannot detect your system key. You must plug your system key into eith

Trace Collector436 MAXCS ACM 6.5 Administration ManualThe following describes the fields in the Trace Collector:Time Period for Extension Feature #66:

Trace CollectorMAXCS ACM 6.5 Administration Manual 437• System Configuration Data Collects system configuration data, including System, Extension, Tru

Trace Collector438 MAXCS ACM 6.5 Administration ManualStart Collecting: Click this button to begin the trace collection, according to the time range a

Trace CollectorMAXCS ACM 6.5 Administration Manual 439Voice File ConverterThis tool converts phrase, greeting, and music files from .wav to AltiGen fo

Read Config440 MAXCS ACM 6.5 Administration ManualRead ConfigRead Config (or Configuration Reader) is a tool that creates a subdirectory in \altiserv\

Read ConfigMAXCS ACM 6.5 Administration Manual 441Work/Hunt Group ConverterThe MAXCS Work/Hunt Group Converter allows you to convert workgroups to hun

Exporting and Importing Extensions442 MAXCS ACM 6.5 Administration Manual– queue quit forward (returns to default value - to voice mail)– call distrib

Exporting and Importing ExtensionsMAXCS ACM 6.5 Administration Manual 4434. Check the records you want to import. Click the Select All and Clear All b

Exporting and Importing Extensions444 MAXCS ACM 6.5 Administration Manual3. Enter the server path, user name and password.4. Click the Read Active Dir

Exporting and Importing ExtensionsMAXCS ACM 6.5 Administration Manual 445After finishing importing, a dialog box pops up to tell you how many extensio

Troubleshooting (Error Messages)32 MAXCS ACM 6.5 Administration Manual

AltiGen Custom Phrase Manager446 MAXCS ACM 6.5 Administration Manual• The sequence of the columns doesn’t matter.AltiGen Custom Phrase ManagerThe Alti

AltiGen Custom Phrase ManagerMAXCS ACM 6.5 Administration Manual 447• The drop-down list at the top left displays all the directories of custom phrase

AltiGen Custom Phrase Manager448 MAXCS ACM 6.5 Administration Manual3. In the New Phrase dialog box, enter a name for the phrase.4. Click Start Record

AltiGen Custom Phrase ManagerMAXCS ACM 6.5 Administration Manual 4493. Make your changes to the name and description.4. Click OK.To Delete a PhraseTo

AltiGen Custom Phrase Manager450 MAXCS ACM 6.5 Administration Manual3. Click the Re-Record button.4. When finished recording, press # on the phone and

MAXCS ACM 6.5 Administration Manual 451APPENDIXAE1-R2 and E1 ISDN PRI InstallationsE1 R2 CAS InstallationThis section describes the configuration proc

452 MAXCS ACM 6.5 Administration ManualFigure 1. Physical LayerConsult your CO for “Frame Type,” “Line Code,” or “Zero Code Suppression.” Do not check

MAXCS ACM 6.5 Administration Manual 453Figure 3. Signaling Layer6. In the E1 Channel Configuration dialog box, configure the following fields:• Set Ca

454 MAXCS ACM 6.5 Administration ManualTable 1. Signaling values, by countryCountry Signaling ValuesChile/Nacional MFC-R2Set calling part category: 1[

MAXCS ACM 6.5 Administration Manual 455China MFC-R2 Set calling part category: 3[Assume no caller ID provided]: Incoming sequence: DID/DNISIn-call sig

MAXCS ACM 6.5 Administration Manual 33CHAPTER3Getting Around MaxAdministratorThis chapter gives a brief overview of MaxAdministrator (MaxAdmin), the

456 MAXCS ACM 6.5 Administration ManualEcuador MFC-R2 Set calling part category: 1[Assume no caller ID provided]: Incoming sequence: DID/DNISIn-call s

MAXCS ACM 6.5 Administration Manual 457Mexico / Teléfonos de MexicoSet calling part category: 2[Assume no caller ID provided]: Incoming sequence: DID/

458 MAXCS ACM 6.5 Administration ManualPanamá / Nacional MFC-R2Set calling part category: 1[Assume no caller ID provided]: Incoming sequence: DID/DNIS

MAXCS ACM 6.5 Administration Manual 459Venezuela / Nacional MFC-R2Set calling part category: 1[Assume no caller ID provided]: Incoming sequence: DID/D

460 MAXCS ACM 6.5 Administration ManualColombia MFC-R2 Set calling part category: 2[Assume no caller ID provided] : Incoming sequence: DID/DNISIn-cal

MAXCS ACM 6.5 Administration Manual 461Ecuador MFC-LME Set calling part category: 2[The switch doesn't support caller ID transmission]: Incoming

462 MAXCS ACM 6.5 Administration ManualPanamá / Nacional MFC-R2Set calling part category: 1[Assume no caller ID provided]: Incoming sequence: DID/DNIS

MAXCS ACM 6.5 Administration Manual 463E1 ISDN PRI InstallationThis section describes the configuration procedures necessary to implement E1 ISDN PRI

464 MAXCS ACM 6.5 Administration ManualImportant: When changing from E1 to T1, then back to E1, channel group properties will be reset to default valu

MAXCS ACM 6.5 Administration Manual 465Figure 5. Data Link layerWhat you should select in the B Channel Maintenance Message drop-down list depends on

The MaxAdministrator Main Window34 MAXCS ACM 6.5 Administration ManualThe MaxAdministrator Main WindowWhen you run MaxAdmin, you’ll see something like

466 MAXCS ACM 6.5 Administration ManualTable 2. Protocol & B Channel Maintenance Message Setting, by CountryCountry Protocol SupportedB Channel Ma

MAXCS ACM 6.5 Administration Manual 467APPENDIXBRequired Service ParametersThis appendix identifies the recommended and supported parameters for T1, P

468 MAXCS ACM 6.5 Administration ManualDNIS, Caller ID:• DTMF (Dual Tone Multi-Frequency)Physical Termination:• RJ-48X or RJ-48CWire:• 4 wires800 Serv

MAXCS ACM 6.5 Administration Manual 469Service Parameters/Request Information for PRITo subscribe to PRI service, certain parameters are required to e

470 MAXCS ACM 6.5 Administration ManualService Parameters/Request Information for E1To subscribe to E1 service, certain parameters are required to est

MAXCS ACM 6.5 Administration Manual 471APPENDIXCNetwork PortsIf MAXCS 6.5 is behind a firewall/NAT router, you need to open TCP and UDP ports accordin

472 MAXCS ACM 6.5 Administration ManualY = BasePort + Total IP codec channels x 2For a multi-chassis system, you need to enter multiple ranges:Gateway

MAXCS ACM 6.5 Administration Manual 473Remote IP Phones Behind NATFor remote IP phones behind NAT, you don’t need to do any configuration. However, if

474 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 475APPENDIXDTechnical Support & Product RepairServicesThis appendix describes:• AltiGen technical support poli

The MaxAdministrator Main WindowMAXCS ACM 6.5 Administration Manual 35• Call Center Opens windows where you can configure workgroups, agent logout rea

476 MAXCS ACM 6.5 Administration Manual• AltiWare or MAXCS version number• Number and types of boards in the system• Server model• The telephone numbe

MAXCS ACM 6.5 Administration Manual 477• Voice over IP (VoIP) network requirements and implementation for branches or remote workers.• Unified messagi

478 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 479APPENDIXETroubleshootingTroubleshooting VoIP: Common Symptoms and SolutionsThe following are some of the most c

480 MAXCS ACM 6.5 Administration Manual(Control) Protocol, a transport protocol for real-time applications used to transport packetized voice packets

MAXCS ACM 6.5 Administration Manual 481IndexSymbols#12, enabling, for language set-ting 106#27 to relocate global extension 370Numerics10 digit dialin

482 MAXCS ACM 6.5 Administration Manualconfiguring system-wide 110extension based recording 110file name description 109multiple gateways 111personal

MAXCS ACM 6.5 Administration Manual 483en-bloc dialing 126, 354Enterprise Manager 337changing the password 342default password 338fixed IP address 339

484 MAXCS ACM 6.5 Administration Manualimporting extensions 442in call routing 177in call routing rules 177incall routingWeb IP calls 145incoming call

MAXCS ACM 6.5 Administration Manual 485monitor list 223monitoring extensions, set up 223multilingual prompts 101overview 101multilingual systemauto at

MAXCS ACM 6.5 Administration Manual iii CHAPTER 6Voice Mail Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83Managin

The View Windows36 MAXCS ACM 6.5 Administration ManualStatus BarThe Status Bar at the bottom of the main window displays disk usage, the status of SMD

486 MAXCS ACM 6.5 Administration Manualuration 68recordingauto attendant phrases 99, 446configuring call 110configuring on trunk 127file description 1

MAXCS ACM 6.5 Administration Manual 487switchover to alternate server 362, 370synchronizing domain servers manually 375systembusiness hours 54call par

488 MAXCS ACM 6.5 Administration Manualmulti-site, creating 355rejoining a server to 360relocating extension 368relocating extension using #27 370sync

The View WindowsMAXCS ACM 6.5 Administration Manual 37• The physical ID (including the ID on the faceplate of the board and the gateway ID). If it is

The View Windows38 MAXCS ACM 6.5 Administration ManualDouble-click any extension number to open the Extension Configuration window for the selected ex

The View WindowsMAXCS ACM 6.5 Administration Manual 39The Reset button resets the selected trunk(s) to the idle status if the trunk is connected to a

The View Windows40 MAXCS ACM 6.5 Administration Manual• Error—the number of logged in agents with extensions that are left off-hook or other user erro

Assigning Seat-Based Client LicensesMAXCS ACM 6.5 Administration Manual 41• Network Packet Loss—the number of voice packets that have been lost due to

Stopping the AltiGen Switching Service42 MAXCS ACM 6.5 Administration Manual• TAPI• Integration Connector• MaxCallAssign extensions to seat-based lice

Stopping the AltiGen Switching ServiceMAXCS ACM 6.5 Administration Manual 43Programs Available from the Windows Start MenuSeveral MAXCS programs are a

Stopping the AltiGen Switching Service44 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 45CHAPTER4System ConfigurationThe System Configuration window provides for configuring the MAXCS system-wide setti

iv MAXCS ACM 6.5 Administration ManualReadying the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 CHAPTER 11T

Setting General Parameters46 MAXCS ACM 6.5 Administration ManualSetting General ParametersUse the General tab in the System Configuration window to se

Setting General ParametersMAXCS ACM 6.5 Administration Manual 47Manager ExtensionSelect the system manager’s extension number. The system manager has

Setting a System Number Plan48 MAXCS ACM 6.5 Administration ManualSetting a System Number PlanThe system number plan defines the extension digit lengt

Setting a System Number PlanMAXCS ACM 6.5 Administration Manual 49To set the number plan, select System > System Configuration, then click the Numb

Setting a System Number Plan50 MAXCS ACM 6.5 Administration ManualDID Number LengthThe number of digits needed to match a DID (Direct Inward Dialing)

Setting a System Number PlanMAXCS ACM 6.5 Administration Manual 51First Digit Translator ConfigurationFigure 3. Single Digit RoutingTo set up a First

Setting a System Number Plan52 MAXCS ACM 6.5 Administration ManualExtension Dialed Digit TranslatorNote: This feature is intended for, but not limited

Setting a System Number PlanMAXCS ACM 6.5 Administration Manual 533. (optional) From the Non members list, you may select an IP extension that the Ext

Setting Business Hours54 MAXCS ACM 6.5 Administration ManualSetting Business HoursThe Business Hours tab contains group boxes for setting the business

Routing Calls on HolidaysMAXCS ACM 6.5 Administration Manual 55To add a Business Hours profile, click the Add button. In the Add Business Hours Profil

MAXCS ACM 6.5 Administration Manual vIn Call Routing Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .177Caller ID Routing . .

Routing Calls on Holidays56 MAXCS ACM 6.5 Administration ManualFigure 6. System Configuration, Holiday tabMultiple Holiday Profiles can be configured

Configuring System Speed DialingMAXCS ACM 6.5 Administration Manual 57The holiday you added appears in the Holiday list. Additional holidays you creat

Configuring System Speed Dialing58 MAXCS ACM 6.5 Administration ManualFigure 7. System Configuration, System Speed tabAdding Speed Dial EntriesTo add

Defining System Call RestrictionsMAXCS ACM 6.5 Administration Manual 59Editing Speed Dial EntriesTo edit an entry, double-click the number you want to

Defining System Call Restrictions60 MAXCS ACM 6.5 Administration ManualFigure 9. System Configuration, Call Restriction tabBlocking Calls to Area Code

Defining System Call RestrictionsMAXCS ACM 6.5 Administration Manual 61Locking Attacked ExtensionsIf a user enters eight consecutive invalid passwords

Creating Account Codes62 MAXCS ACM 6.5 Administration ManualCreating Account CodesAccount Codes let you enable or force users to assign incoming and o

Setting up Call ReportsMAXCS ACM 6.5 Administration Manual 63• Where to log the call detail records (CDR). The location can be an internal database, a

Setting up Call Reports64 MAXCS ACM 6.5 Administration ManualExternal (Remote) Logging of Call DataMAXCS allows you to output CDR records to a Microso

Country-Relevant SettingsMAXCS ACM 6.5 Administration Manual 65Country-Relevant SettingsThe Country Relevant tab in the System Configuration window co

vi MAXCS ACM 6.5 Administration ManualSetting Other Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217Setting Answ

Audio Peripheral Configuration66 MAXCS ACM 6.5 Administration ManualSetting Emergency NumbersThe number in the Emergency Number field will have the sy

Audio Peripheral ConfigurationMAXCS ACM 6.5 Administration Manual 67• System default beginning and update prompts for callers in queue• Overhead pagin

Audio Peripheral Configuration68 MAXCS ACM 6.5 Administration ManualConfiguring Music On Hold and Recorded AnnouncementsCallers will hear the music or

ActivityMAXCS ACM 6.5 Administration Manual 69RTP Resource UsageIn the event that MAXCS is controlling multiple gateway systems, the music source can

Activity70 MAXCS ACM 6.5 Administration ManualThere are a total of nine activity codes; the first six are pre-configured as follows:1 - System Default

Feature ProfilesMAXCS ACM 6.5 Administration Manual 71Feature ProfilesSelect System > System Configuration, then click the Feature Profiles tab to

Feature Profiles72 MAXCS ACM 6.5 Administration Manual#32 – Enter Account Code#33 – Do Not Disturb#36 – Call Forwarding#37 – Remote Call ForwardingOth

Feature ProfilesMAXCS ACM 6.5 Administration Manual 73Important: If you assign a feature profile (for example: 2 - Sales Group) to an extension in Ext

Feature Profiles74 MAXCS ACM 6.5 Administration Manual

MAXCS ACM 6.5 Administration Manual 75CHAPTER5Media Server and GatewayManagementThis chapter is for enterprise deployment using Multi-Gateway Softswit

MAXCS ACM 6.5 Administration Manual viiSetting Hunt Group Mail Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262Disabling a Mai

Managing Gateways76 MAXCS ACM 6.5 Administration ManualFigure 2. Up to 1,000 users deploymentFigure 3. Multi-Gateway Softswitch deployment using OFFIC

Setting ParametersMAXCS ACM 6.5 Administration Manual 77• Add and delete a gateway• Attach and detach a gateway• Change a gateway name, IP address, pa

Setting Parameters78 MAXCS ACM 6.5 Administration ManualName The name you gave the selected gateway for easy identification. Type Shows whether this i

Adding and Attaching a GatewayMAXCS ACM 6.5 Administration Manual 79Adding and Attaching a GatewayCaution! Always try to attach a gateway when call ac

Detaching and Deleting a Gateway80 MAXCS ACM 6.5 Administration Manual2. Set this gateway’s unique number. Each gateway in the system must have a uniq

Gateway Configuration ToolMAXCS ACM 6.5 Administration Manual 81Gateway Configuration ToolThe configuration tool that opens when you click the Config

Configuring the Applications Server82 MAXCS ACM 6.5 Administration ManualConfiguring the Applications ServerIn the Softswitch Component Configuration

MAXCS ACM 6.5 Administration Manual 83CHAPTER6Voice Mail ConfigurationUse the Voice Mail Configuration window to control the following:• How the syste

Managing Messages84 MAXCS ACM 6.5 Administration ManualFigure 1. Voice Mail Configuration, Messaging tabSetting Message Notification RetriesWhen a mes

Managing MessagesMAXCS ACM 6.5 Administration Manual 85Setting Message Management OptionsSet voice mail message confirmation and warning parameters:Se