manuais Altigen CDR Search 4.0

Altigen CDR Search 4.0 Guia do Utilizador (238 páginas)

Marca: Altigen | Categoria: Software | Tamanho: 4.98 MB |

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Índice

AltiWare

1

WARNING!

2

Contents

3

Table of Contents

4

Preface: About This Manual

9

Related Publications

10

Overview

11

Key AltiServ Characteristics

12

PBX Features

14

Automated Attendant Features

20

Internet Integration Features

23

T1/PRI Features

26

Voice over IP Features

26

AltiServ Platforms

29

Optional Add-On Software

29

System Configuration

31

Setting General Parameters

32

Setting a System Number Plan

34

Trunk Access

36

IP Trunk Access

36

Route Access

36

Setting Business Hours

37

Adding Names and Comments

40

Setting Toll Call Prefixes

42

Blocking All Outgoing Calls

42

Restricting Tie Trunk Calls

43

Setting up Call Reports

44

Setting External Logging

45

Enabling the External Log

45

Managing Messages

46

Accessing Area Codes Setup

50

Adding and Deleting Entries

50

Defining an IP Dialing Table

51

Defining the IP Dialing Table

52

Defining Remote Locations

53

Configuring DNIS Routing

54

Defining the Routing

55

Using a Tenant Table

56

Configuring the Tenant Table

57

Creating Tenant Entries

57

Modifying the Tenant Table

58

Creating Distribution Lists

59

Defining a Distribution List

60

Setting Logoff Reason Codes

61

Board Configuration

63

Configuring the Quantum Board

65

Reading the Status Messages

71

T1 Clocking

74

Selecting Span Types

75

Setting the NSF

77

Setting a TEI

78

Trunk Configuration

79

Quantum Trunk Properties

84

Triton VoIP Trunk Properties

86

T1 robbed-bit signaling

88

Caller ID and DID Collection

88

Incoming Call Routing

91

Outgoing Call Blocking

92

Extension and Workgroup

95

Configuration

95

Apply or Apply To…?

96

Adding New Extensions

98

Setting Email Options

100

Changing the Type

101

Changing the Location

101

Setting an IP Extension

101

Setting the Line Properties

102

Quantum Line Properties

103

Triton Analog Line Properties

104

Setting up Extensions

105

Setting up Workgroups

106

Adding or Removing Members

108

Setting Wrap Up Time

109

Setting InterCall Delay

110

Editing Speed Dial Entries

112

Setting the Mailbox Options

113

Setting Mailbox Capacities

114

Setting Notification Timing

118

Setting Answering Options

121

Forwarding All Calls

122

Handling Busy Calls

123

Setting Call Waiting Options

123

Enabling “Do Not Disturb”

123

Handling Unanswered Calls

124

Enabling One Number Access

124

Enabling RNA Log Out

125

Setting Workgroup Handling

125

Configuring One Number Access

126

Disabling One Number Access

127

Using a Password Verification

128

Setting Monitor Lists

129

Adding Route Definitions

133

Editing a Route Definition

133

Deleting a Definition

134

Setting Default Routes

135

Editing a Dialing Pattern

138

Deleting a Pattern

138

Auto Attendant Configuration

139

Adding Auto Attendants

141

Editing Auto Attendants

142

Configuring Menu Items

143

Collecting Digits

145

Figure 53. Collect digits

146

Phrase Management

147

Recording Custom Phrases

148

Additional Setup

151

MVIP Clock Configuration

152

Feature Tips

153

System Data Management

155

Backing up Files

156

Scheduling Backups

157

Restoring Backed up Files

158

System Report Management

159

System Log

161

Data and Internet Integration

165

SMTP/POP3

166

Network Address

166

Local Address

167

Mixed-Media Messaging

167

Setting Up Email Service

169

Step 2: Setup the Router

170

Data and Internet

171

Integration

171

Setting up an Exchange Server

178

Prerequisites

179

On the AltiServ System

179

On the Exchange Server

181

Exchange Server Configuration

182

Exchange Admin window)

184

Figure 74. Outlook Tools menu

187

Figure 75. Outlook Options

188

Figure 77. Outlook Services

189

Testing the Configuration

190

Enabling the Exchange Server

190

Troubleshooting Tips

194

About AltiReach Configuration

196

CDR Format Elements

197

CDR Data Keys

198

SMDR Reporting Format

203

Extension Calls Out Format:

204

From Extension A

205

From Trunk B

206

B. Technical Support

207

Registration

207

Technical Support

208

Repair and Replacement

209

Replacements

210

RMA Fax Form

211

Technical Support Fax Form

212

Registration Fax Form

213

Glossary

215

Numerics

227

Readers Comment Form

237

Altigen CDR Search 4.0 Especificações (34 páginas)

Marca: Altigen | Categoria: Software | Tamanho: 0.30 MB |

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Índice

AltiSupervisor™

1

WARNING!

2

TRADEMARKS

2

Contents

3

Warranty

5

Effect of State Law

6

Sales Outside the U.S.A

6

About AltiSupervisor

7

2 AltiSupervisor Manual

8

Installation

9

Uninstalling AltiSupervisor

10

Automatic Upgrade

10

Downgrade Procedure

10

AltiSupervisor Manual 5

11

6 AltiSupervisor Manual

12

Getting Started

13

8 AltiSupervisor Manual

14

Version Mismatch Dialog Box

15

Error Messages

16

12 AltiSupervisor Manual

18

Using AltiSupervisor

19

Viewing Group Statistics

20

Viewing Agent Statistics

21

Viewing Agent Current State

22

AltiSupervisor Manual 17

23

Listening In

24

Recording Calls

25

To record a call

26

22 AltiSupervisor Manual

28

Viewing the Queues

29

To assign call priority

30

Color Coded Queue Priority

30

AltiSupervisor Manual 25

31

26 AltiSupervisor Manual

32

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