Altigen MaxACD Administrator Manual do Utilizador descarregar pdf (Página 29)

VRM Client Main Window

VRManager Manual 25

2. In the Report Generation dialog box, click the Down arrow to select

From and To dates from a calendar.

3. Select one of the following format options:

• Group by Agent Extension—select Callee ID or Caller ID, or

both, and enter the agent’s extension in the field.

• Group by Workgroup—enter the workgroup number in the

Workgroup field.

• Group by DNIS—enter the DNIS number in the DNIS field.

• Group by Day (Daily Summary)—formats report based on date

period summary for each day.

4. Click OK.

5. VRM Client generates a separate Report window displaying the

selected report parameters. From there, you can select Print Setup,

Preview, Print, or Export (as a tab-separated text file).

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Altigen MaxACD Administrator Manual do Utilizador Página 29