Altigen MaxAgent Especificações Página 3
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Avaliado. / 5. Com base em avaliações de clientes
MaxAgent Manual i
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
C
HAPTER 1
About MaxAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
New in Release 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Microsoft Outlook and Outlook Express Support . . . . . . . . . . . . . . 2
ACT!/GoldMine® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing MaxAgent on a Client System . . . . . . . . . . . . . . . . . . . . . 5
Uninstalling MaxAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Automatic Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Downgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Version Mismatch Dialog Box. . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Logging In Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
IP Extensions Using IP Talk. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
When Connection Is Broken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Overview of the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Toolbar Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call Information Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Tabbed Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
- MaxAgent™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 4 4
- CHAPTER 5 5
- Warranty 7
- Effect of State Law 8
- Sales Outside the U.S.A 8
- About MaxAgent 9
- ACT!/GoldMine® Support 10
- Licensing 10
- Installation 11
- 4 MaxAgent Manual 12
- Uninstalling MaxAgent 14
- Automatic Upgrade 14
- Downgrade Procedure 14
- Getting Started 15
- 8 MaxAgent Manual 16
- Version Mismatch Dialog Box 17
- Logging In Remotely 17
- When Connection Is Broken 18
- Overview of the Main Window 18
- Status Bar 19
- Toolbar Buttons 20
- Call Information Panel 21
- Tabbed Pages 22
- MaxAgent Manual 15 23
- Activity Greetings 24
- Log Out or Change Workgroups 25
- Shrinking MaxAgent 26
- Customizing the Display 27
- 20 MaxAgent Manual 28
- MaxAgent Manual 21 29
- 22 MaxAgent Manual 30
- Dragging and docking tabs 30
- MaxAgent Manual 23 31
- 24 MaxAgent Manual 32
- Answering Calls 33
- Dialing Out 34
- Dialing Speed Dial Numbers 35
- Placing Calls on Hold 36
- Using Call Waiting 37
- Transferring Calls 37
- 30 MaxAgent Manual 38
- Transferring to Voice Mail 39
- Making Conference Calls 40
- Canceling Conference Calls 41
- MeetMe Conference 42
- MaxAgent Manual 35 43
- Arrow indicates sort order 43
- Creating a Meeting 44
- One Time Only Meeting 46
- Weekly Meeting 46
- Monthly Meeting 47
- 40 MaxAgent Manual 48
- MaxAgent Manual 41 49
- Recording Calls 50
- Using Account Codes 51
- 44 MaxAgent Manual 52
- Checking Voice Mail 53
- Dealing with Voice Mail 54
- Deleting Messages 55
- Returning a Call 55
- Attaching a Note 55
- Forwarding Voice Mail 56
- Workgroups 57
- Reading the Monitor List 58
- Viewing the Call History 59
- 52 MaxAgent Manual 60
- Checking Workgroup Status 61
- Viewing Queues 62
- Applications 63
- Manuals) 64
- Configuring Your MaxAgent 65
- General Information 66
- Call Handling 67
- Forwarding All Calls 68
- Do Not Disturb 68
- One Number Access (ONA) 69
- Before You Set Up ONA 70
- Setting Up One Number Access 70
- Using a Password 72
- Message Notification 73
- 66 MaxAgent Manual 74
- MaxAgent Manual 67 75
- Call Alert Options 76
- Voice Mail Play Options 77
- CRM Integration 77
- 70 MaxAgent Manual 78
- Tab Layout 79
- Theme Selection 80
- Configuration 81
- 74 MaxAgent Manual 82
- 76 MaxAgent Manual 84
- Errors and Troubleshooting 85
- Location 86
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