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50 MaxAgent Manual

which your system administrator has given you monitoring rights are

listed here.

2. Select the check boxes next to the extensions/workgroups you want to

monitor, and click OK. If the list is long and you want to search, type

a number or name in the appropriate search box.

The extensions you select will be listed in the Monitor window.

Reading the Monitor List

The monitor window includes these fields: State, Extension, Name,

Activity, DND/FWD, Caller Name, Number, Department, Location,

DNIS, and Duration.

The state can be one of the following:

• Idle—the extension is not in use

• Connected—the extension is in use

• Ringing—the phone on the extension is ringing; you can click the

State field to pick up the call at your own extension

• Conferencing—the extension is on a conference call

• Voicemail—the extension is in voice mail

• Auto Attendant—the extension is connected to an auto attendant

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