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20 AltiSupervisor Manual

Note: The “Allow Transfer/Priority Change” setting in the Queue

Management page of ACM Admin must be enabled in order to

allow AltiSupervisor to transfer calls from queue.

Assign Call Priority

To assign call priority to a queued call, right-click on the call from the

Priority field and select a priority level from 1 - 9.

Figure 9. Assigning call priority

Note: The “Allow Transfer/Priority Change” setting in the Queue

Management page of ACM Admin must be enabled in order to

allow AltiSupervisor to assign call priority from queue.

Exporting or Printing Statistics

Use the Export button and then specify a directory and file name to save

the queue data to a CSV (Comma Separated Value) file, or use the Print

button to print the records.

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