Altigen AltiWeb 4.0 Manual do Utilizador descarregar pdf (Página 13)

Scenario 2—Caller Data from Auto Attendant

Center 4.0 User Guide 13

AltiWeb 4.0

8. If the call goes to an AltiAgent user, the Caller Data window shows

Form data, IVR data and URL history.

Figure 10. Caller Data window in AltiAgent

9. From this point, in addition to voice communication, the agent and

caller can share web pages. For procedures, refer to the Refer to the

Chapter 4, "Using Center as a Workgroup Member," in the Center 4.0

User Guide.

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