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Configuring Auto Attendant for Scenario 2

Center 4.0 User Guide 15

AltiWeb 4.0

Configuring Auto Attendant for Scenario 2

Scenario 2 demonstrates how to use Auto Attendant in conjunction with

AltiWeb. For example, when the web caller clicks the Submit button (1),

Web Call connects and the Customer Support page appears. When the

customer clicks Sales (2), the Customer ID (3) and Product ID (4) pages

follow before the caller is put through.

Figure 11. Using Auto Attendant to push pages to the caller

sales_cid.htm

sales_pid.htm

IVR_top.htm

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Altigen AltiWeb 4.0 Manual do Utilizador Página 15