Altigen MAXCS 7.0 CDR Manual do Utilizador descarregar pdf (Página 27)

Using CDR Search

CDR Manual 23

Using CDR Search

• Connected Calls—incoming calls answered by agent and outgoing

calls made by agent (when an Outgoing Workgroup is selected for

the agent in the Workgroup Extension Configuration in

MaxAdministrator).

• Messages—ca

lls directed to voicemail

• Unans

wered Calls—incoming calls not answered by agent or

workgroup (abandoned in AA, forward, RNA, queue, voicemail,

WG abandoned, call redirect, no more session, pick up by and dial

cancel). Calls abandoned also include all calls routed to go

somewhere other than a workgroup, where a workgroup has busy

call handling set not to queue.

• All Trunks

Busy—outgoing calls aborted due to busy signals

• Agent Log

in/out—calls sorted by the login/out times of

workgroup member extension numbers

Note: See Table 9, “CDRMAIN" for call data details.

3. Select the W

orkgroup whose call records you want to search.

4. In the search criteria fi

elds, enter data for Caller, Target, DNIS,

Project, or Acct Code as desired.

Use the drop-down lists (located to the right of the Caller, T

arget,

DNIS, Project or Acct Code value fields) to further define the value

match for your record search:

• Exact—retrieves records that exactly match

the field value entered

• Like—retrieves records

that begin with the field value entered

• Pat— retrieves records that contain the

field value in any part of the

extension/trunk digits.

5. Select to So

rt by:

• Date/Time—

sorts day-by-day (or hour-by-hour if you select Today

as the time range for the search)

• Agent—so

rts by agent

• Wo

rkgroup—sorts by workgroup

• Trunk—sorts by trunk

• N/A—search

without sorting, retrieves total number of records.

Note: For faster

searching, using N/A to sort records is

recommended.

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