
Records and Data Schema
CDR Manual 67
Records and
Data Schema
AADuration
Duration in seconds an
incomi
ng call is
connected to the Auto
Attendant/IVR; multiple
connections to AA/IVR
in a single session
produces multiple
records
LONG
RingDuration
Duration in seconds a
call is ringin
g and in
workgroup queue
LONG
QueueDuration
Duration in seconds
w
hen a call stays in a
queue.
LONG
VMDuration
Duration in seconds
a
fter a call goes into a
voicemail box; includes
greeting, false attempts
at messages,
successful message,
and review of message
LONG
VMRecDuration
Duration in seconds of
r
ecording time for a VM
message that was
completed
LONG
HoldDuration
Duration in seconds
w
hile a call is on hold
LONG
TalkDuration
Duration in seconds of
t
alk time
LONG
RecordDuration
Duration in seconds of
re
cording
LONG
AnswerWithin
SLT
Call is answered within
t
he Service Level
Threshold
LONG
1=within
2=not within
ExitState
State when call is
t
erminated
LONG
(see end of this table for
specifications for the 34
exit states)
Database Element Definition Type Specification
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