Altigen MAXCS 7.0 CDR Manual do Utilizador descarregar pdf (Página 59)

Records and Data Schema

CDR Manual 55

Records and

Data Schema

This section describes the data schema used in CDR and RTM records.

Table 1: AGENTACTIVITY

Total Inbound Talk Time Total of Calls Answered Duration

Average Inbound Talk

Total Inbound Talk Time divided b

y Total Calls

Answered

Average Wait Time for

Answer

ed Calls

Total Wait Time for Answered Calls divided by Total

Calls Answered

Average Wait Time for

Overflowed Calls

Total Wait Time (

Queue Duration + Ring Duration)

for Overflowed Calls divided by Total Calls

Overflowed

Average Wait Time for

Abando

ned Calls

Total Wait Time (

Queue Duration + Ring Duration)

for Abandoned Calls divided by Total Calls

Abandoned

Total Wait Time for

Answer

ed Calls

Total of Wait

Time (Queue Duration + Ring Duration)

for Answered Calls

Total Wait Time for

Overflowed Calls

Total Wait Time (Queue Duration + Ring Duration) for

over

flowed calls

Total Wait Time for

Abando

ned Calls

Total of Wait

Time (Queue Duration + Ring Duration)

for Abandoned Calls

Total Outbound

nnected Calls

Total of Outg

oing Calls

Total Outbound Talk

Total of Outg

oing Calls Duration

Average Outbound Talk

Total Outbound Talk Time divided b

y Total

Outbound Connected Calls

Database

Element

Definition Type Specification

Version

Version of the

rec

ord

LONG 2 = OE/ACM 5.0A

NodeID

Server ID (System

ID)

assigned to a

MAXCS system in

MaxAdmin

LONG value: 1–100

Field Definition

1 2 ... 54 55 56 57 58 59 60 61 62 63 64 ... 94 95

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