Altigen MAXCS 7.0 CDR Manual do Utilizador descarregar pdf (Página 29)

Using CDR Search

CDR Manual 25

Using CDR Search

1. Select the time range for the search:

• User Define—

the From/To fields default to a range that includes

the 10 previous days. Edit the date and time for a custom range

• Today—sets the From/To fie

lds to the current date

• Last 7 Da

ys—sets the From/To range to the previous seven days

2. Select the Interval (1 day,

1 hour, or 15 minutes) to specify the

granularity of your search results.

Note: This sel

ection is overridden by the interval setting in

MaxAdmin. If your search results produce greater intervals

than you specified, consult your system administrator.

3. Select the type of search:

• Wo

rkgroup Statistics—statistics on a specific workgroup

• Agent

Statistics per Workgroup—statistics on a specific agent

for a specific workgroup

• Agent Statistics—statistics on a s

pecific agent for every

workgroup to which the agent belongs

Note: See “CDR Search / Group CDR Search Results:

Summary

Window” on page 47 for workgroup statistics call data details.

4. Depending on the type of sea

rch you selected, specify a Workgroup

and/or Agent to search on.

5. Click Search. During the search, a

progress window appears. To

cancel the search, click Cancel.

Search results appear in the

Statistics window. Refer to “Search

Results” on page 25 for details on working with search results.

Search Results

The type of search you perform determines the type of results you see:

• Summary (which also enables drilldown to call Details and Records

windows)

• Statistics

All Results windows have the following buttons:

• Export—exports selected calls to a

csv file. Refer to “Exporting

Records” for details.

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