Altigen MultiSite Configurator Manual de Instalação descarregar pdf (Página 139)

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Routing Calls on Holidays

110 AltiWare OE System Installation & Administration Manual

To access Holiday Routing settings, select System Configuration... on the

Management menu, then click the Holiday tab.

Figure 4. Holiday window, System Configuration

Set holiday routing as follows:

1. Click Add to create a new holiday. In the popup that displays, select a

date from the dropdown and enter a description to identify the holiday.

2. Set call routing for “normal” holiday hours using the field group in the

upper half of the Holiday window.

This is the default route for calls coming in on the holiday.

3. Optionally, select Special hours and set call routing for special hours

using the field group in the lower half of the Holiday window.

This route will override the route for normal holiday hours, for the

hours you specify. Use this option, for instance, to route calls for the

working portion of a holiday that your organization treats as a half-

day.

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