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Basic & Advanced CallRouter
AltiWare OE System Installation & Administration Manual 365
CallRouter
• The main window box displays the following workgroup fields: ID,
Agents, Longest Idle Time, Service Level, Queue, Average Delay
and DefaultWaitTime.
• Add button - Click Add to log on to a workgroup whose incoming
trunk call data you want to monitor. This opens a Log on Work Group
dialog box.
Enter the workgroup extension as the WorkGroup ID and password,
and enter the virtual extension’s password.InthefieldforDefault
- AltiWare 1
- AltiWare™ OE 2
- Version 4.5 2
- WARNING! 3
- TRADEMARKS 3
- CHAPTER 3 5
- CHAPTER 4 6
- CHAPTER 5 6
- CHAPTER 6 7
- CHAPTER 7 8
- CHAPTER 8 8
- CHAPTER 9 9
- Table of Contents 10
- CHAPTER 14 11
- Liability & Warranty 14
- FCC Requirements 15
- Disruption of Network 18
- Important Safety Instructions 19
- Safety with Electricity 19
- Host Computer 20
- ISA bus ISA bus 21
- B1 B10 B31 21
- Approved Hardware 22
- Operating Software 22
- Power Failure 23
- UL Hardware Preparation 24
- Warranty 25
- Whom the Warranty Protects 26
- How to Obtain Service 26
- Effect of State Law 27
- Sales Outside the U.S.A 27
- Preface: About This Manual 28
- Related Publications 29
- AltiServ Office Solutions 30
- AltiServ Platforms 32
- Overview 33
- Key AltiServ Characteristics 35
- PBX Features 36
- Automated Attendant Features 44
- AltiGen Voice Mail Features 45
- Internet Integration Features 47
- T1/PRI Features 50
- Voice over IP Features 50
- AltiWare Tools 53
- Optional Add-On Software 54
- Optional Kits 56
- Minimum System Requirements 59
- AltiGen Telephony Boards 60
- Functional Specifications 61
- AltiGen Board Installation 62
- AltiGen Board Options 63
- System Limitations 64
- Power Requirements 65
- Operating Environment 66
- Heat Factor 66
- Installing a Cooling Fan 66
- AltiWare as an NT Service 69
- Firewall Considerations 70
- Software License Activation 72
- Dealer Installation ID 73
- Registration Methods 73
- AltiServ Online Registration 74
- Upgrades 75
- Lost Licenses 75
- New Installation 76
- To Begin New Installation 77
- AltiDB Backup 79
- Upgrading AltiWare OE 83
- VoIP Board Upgrade 84
- To Begin Upgrade 85
- Sub-step 1A: 87
- Software Installation 100
- Windows Emergency Repair Disk 110
- Adding Hardware 111
- AltiWare Uninstall 113
- Downgrade Procedure 113
- Getting Around AltiAdmin 118
- The Main Menu 120
- Quick Access Toolbar 120
- The View Windows 122
- Extension View Window 123
- Trunk View Window 124
- Workgroup View Window 125
- Call Log View Window 126
- Logging In 127
- Changing the Password 128
- System Configuration 130
- Setting General Parameters 131
- Configuration 132
- Setting a System Number Plan 133
- Accessing the Number Plan 134
- Trunk Access 136
- IP Trunk Access 136
- Route Access 136
- Setting Business Hours 137
- Routing Calls on Holidays 138
- Adding Names and Comments 141
- Setting Toll Call Prefixes 143
- Locking Attacked Extensions 143
- Blocking All Outgoing Calls 143
- Creating Account Codes 144
- Setting up Call Reports 146
- Example: 149
- Managing Messages 153
- Adding and Deleting Entries 157
- Defining an IP Dialing Table 158
- Defining the IP Dialing Table 159
- Defining Remote Locations 160
- Configuring DNIS Routing 161
- Using a Tenant Table 163
- Configuring the Tenant Table 164
- Modifying the Tenant Table 165
- Creating Distribution Lists 166
- Defining a Distribution List 167
- Setting Logout Reason Codes 168
- Board Configuration 170
- Configuring the Quantum Board 171
- Configuration window 173
- LS Boards 174
- Voice over IP for AltiWare OE 176
- Triton VoIP Board 176
- Port Specifications 177
- WAN Router Configuration 178
- Firewall Configuration 178
- Network Using NAT 179
- AltiGatekeeper 179
- Board Installation 181
- Poor Voice Quality 182
- Cannot Make a Connection 182
- Service Parameters for T1 184
- Service Parameters for PRI 185
- Equipment Information 186
- PRI Channel Assignment 186
- Reading the Status Messages 189
- Error Message Meaning Action 190
- Reading the Statistics 191
- T1 Clocking 193
- Selecting Span Types 196
- Setting the NSF 198
- Setting a TEI 198
- Trunk Configuration 200
- Quantum Trunk Properties 205
- Parameter Description 206
- Select from: 206
- Protocol 213
- DID/DNIS 214
- #. It then waits 1 215
- Incoming Call Routing 216
- Outgoing Call Blocking 217
- Extension and Workgroup 218
- Apply or Apply To…? 219
- Setting up Extensions 220
- Adding New Extensions 221
- Forced Account Code 224
- Setting Email Options 224
- Setting an IP Extension 225
- Setting VoIP Codecs 226
- Setting the Line Properties 229
- SettingupExtensions 231
- Setting up Workgroups 232
- Adding or Removing Members 234
- Handling Queue Overflow 235
- Setting Wrapup Time 238
- Setting Inter Call Delay 238
- Setting an Outgoing Workgroup 239
- Editing Speed Dial Entries 240
- Setting the Mailbox Options 241
- Disabling a Mailbox 243
- Setting Mailbox Capacities 244
- Setting Notification Timing 247
- Enabling Message Notification 247
- Setting Answering Options 249
- Forwarding All Calls 250
- Handling Busy Calls 252
- Setting Call Waiting Options 252
- Enabling “Do Not Disturb” 253
- Handling Unanswered Calls 253
- Setting Workgroup Handling 254
- Configuring One Number Access 255
- Enabling One Number Access 256
- Disabling One Number Access 257
- Using a Password Verification 257
- Setting Up Monitor Lists 258
- Configuring a Monitor List 259
- To add members to the list: 260
- To remove members: 260
- Adding Route Definitions 264
- Editing a Route Definition 264
- Setting Default Routes 265
- Editing a Dialing Pattern 268
- Deleting a Pattern 268
- Example: 10-Digit Dialing 269
- Auto Attendant Configuration 270
- Auto Attendant 272
- Adding Auto Attendants 274
- Editing Auto Attendants 275
- Configuring Menu Items 276
- Collecting Digits 278
- Figure 3. Collect digits 279
- Phrase Management 280
- Recording Custom Phrases 281
- Additional Setup 284
- Announcements 285
- Configuring Overhead Paging 285
- MVIP Clock Configuration 286
- Feature Tips 287
- System Data Management 288
- Backing up Files 289
- Scheduling Backups 290
- Restoring Backed up Files 291
- System Report Management 292
- System Log 293
- Data and Internet Integration 296
- Network Address 297
- Local Address 298
- Mixed-Media Messaging 298
- Setting Up Email Service 299
- Step 2: Setup the Router 300
- Setting up an Exchange Server 305
- !Settings!Control Panel! 306
- To verify AltiGen Services: 307
- Exchange Server Prerequisites 308
- SettingupanExchangeServer 309
- Exchange Server Configuration 310
- Figure 12. Outlook Tools menu 314
- Figure 13. Outlook Options 314
- Figure 15. Outlook Services 315
- To Test the configuration: 316
- Enabling the Exchange Server 317
- Troubleshooting Tips 321
- To delete old profiles: 322
- Prerequisites 323
- !Settings!Network and Dial 324
- !Microsoft 328
- Exchange on Windows 2000 330
- About AltiReach Configuration 332
- Using AltiReach 333
- Using TAPI 334
- Installing TAPI Services 335
- Setting Up IP Extensions 338
- System Requirements 342
- AltiWeb Components 342
- Installing AltiWeb 343
- AltiWeb Directory Structure 344
- Applet Subdirectory Files 345
- Tagging Pages for URL History 346
- Figure 6. The AltiWeb window 348
- To alter form data: 350
- Figure 8. Contact.htm page 351
- Figure 10. Customer ID window 353
- Figure 11. Product ID window 353
- Customizing Contact.htm 355
- Configuring Auto Attendant 358
- 8. Select &-to extension 361
- • Select the Extension 361
- Troubleshooting 362
- Uninstalling AltiWeb 362
- AltiWeb Security 362
- Enable Real-Time scan 364
- Configuration Reader 366
- Extension Checker 366
- To use Extension Checker: 367
- MVIP Test Tool 369
- AltiDBReader 369
- Multisite Configurator 374
- Basic CallRouter 376
- Creating Customer Records 379
- Viewing CallRouter History 381
- Call Route Request Data 382
- Show Monitor 383
- Advanced CallRouter 385
- Creating Route Rules 389
- Show Workgroup Status 393
- Building SQL Queries 396
- Queue Announcements 397
- CallRouter 400
- CDR Data Schema 405
- Table 1: CDR Call Format 406
- RTM Data Schema 411
- Table 2: RTM Data Format 412
- SMDR Reporting Format 419
- (7, 6) start time 420
- P = pm, A = am 420
- 4VMmakecalltoTrkY 421
- From Trunk B 422
- Technical Support 424
- Technical Support Hours 425
- Repair and Replacement 426
- Registration Fax Form 427
- Glossary 428
- Mail System 437
- Readers Comment Form 454
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