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AltiWare OE System Installation & Administration Manual 305

Using TAPI

HAPTER

Using TAPI

If your office has an off-the-shelf application for calling contacts without

manually dialing the telephone's keypad that supports the Telephony

Application Programming Interface (TAPI), you can install AltiGen’s

TAPI gateway to use this functionality through your AltiServ installation.

An example of such an application would be Microsoft Outlook.

AltiWare implements its service provider based on TAPI 2.1, so

applications written to TAPI 3.0 can make full use of all the telephony

functions implemented by AltiWare.

AltiGen's TAPI implementation has two components:

• TAPI Proxy Server - installed on the AltiServ server system.

• TAPI Service Provider - installed on each client system.

Note: With AltiWare OE 4.5, only outbound dialing functions are

supported in the TAPI gateway. Users can make outbound calls

from their extensions, but call control functions such as transfer,

hold, and park, are not supported in OE 4.5.

Also, users cannot make calls through TAPI with an IP phone as the

source phone.

System Requirements

Server

• Windows NT Server 4.0 with Service Pack 6a or Windows 2000

Server

Note: For Windows 2000 Server, the TAPI client must be installed on

a separate PC. Otherwise, it won’t be able to detect your

devices.

• Network connection with TCP/IP enabled

• Contact Advantage (Option Pack) license

• One session license for each concurrent TAPI client connection

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