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Chapter 11: Component Configuration

96 MaxACD Administrator Manual

Scenario 2: Single Standalone HMCP Media Server

For 200 to 1,000 agents without an extensive amount of recording resources, and fewer

than 200 concurrent recording sessions, you may deploy a stand-alone HMCP media

server. The Home Media Server ID should be changed to "01" for all extensions,

assuming HMCP media server is using ID 01.

Figure 11-5. Single Standalone HMCP Media Server

Scenario 3: Multiple HMCP Media Servers

For large call center agent installations, you may deploy multiple HMCP media servers

to achieve load balancing and failover protection.

To achieve load balancing, you need to divide and assign extensions to different Home

Media

Server IDs. The following guidelines may help you make decisions when assigning

extensions to different Home Media Server IDs.

• Equally divide the extensions that require centralized recording and assign them to

different HMCP media servers.

• Assign extensions in a department to the same media server.

Figure 11-6. Multiple HMCP Media Servers

If you have two or more HMCP media servers, the system will provide failover in the

event that one media server is off-line. When the home media server for an IP extension

is not available, the media manager in the system will search available resources from

other media servers when that extension requests media service. This will happen

atomatically (no configuration required) and dynamically (the resource may come from

a different media server each time that extension requests a media resource).

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Altigen MaxReports Manual do Utilizador Página 106