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MaxACD Administrator Manual 33

Configuring Lync Mediation Pool

To configure a Lync mediation pool, use the General tab in the System Configuration

window.

1. On the General tab, enter the DNS name (must be a FQDN) of the Lync Mediation

pool.

System Home Area

Code

Area code for the system location.

Note: This field cannot be blank in the U.S. and Canada.

System Main Number

The main system telephone number. This number will be used

as the outbound caller ID in the event that no number is

assigned in the trunk Phone Number, 10-digit DID, or

extension Transmitted CID field.

Note: This field cannot be blank.

System Call Park

•Timeout, Ring

Back in ... Minutes

•Play Greeting

Phrase

System Call Park (#41) allows the extension user to park a

call, then pick up the call from another extension. If the call

is forgotten, the Timeout sets the number of minutes a call

remains parked before the user’s extension is rung again. To

the caller, the call park sounds like being put on hold.

Valid entry: 1 - 60 minutes.

Select a greeting that the caller will hear before being placed

on hold.

Operator Extension

and Group Members

Select the extension to be used by the system operator. If the

extension number you select is a workgroup, member

extensions will show up in the Group Members box.

The operator extension is used in the following applications:

• Trunk incall routing

• DNIS incall routing

• Auto Attendant

Parameter Description

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