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When You Create a New Mailbox User

MaxACD Administrator Manual 221

Note: The Middle Initial field should be empty for Exchange Server mail accounts

in order for Exchange integration to work properly.

5. MaxACD matches the mailbox on the Exchange Server

via the display name, which

is a combination of “FirstName LastName”. In the example in Figure 22-6, the

display name is “Jaime Torres”, so you should make sure the user’s display name on

the

Exchange Server is “Jaime Torres”, or synchronization will fail.

Figure 22-6. First and last name in MaxACD

6. For users whose voice mails will be integrated with Exchange, check Assign

Exchange Integration License on the Extension Configuration screen’s Mail

Management tab (see Figure 22-7). Make sure that the E

-mail Name field

contains alphanumeric characters only and does not contain other characters such

spaces ( ) or periods ( . ).

Figure 22-7. Assigning the Exchange Integration license to a user

Note: Each user needs to access their mailbox once via Outlook before synchronization

will start working for that user.

If necessary, see “Testing for Synchronization” on page 221 and “Troubleshooting Tips”

on page 222.

When You Create a New Mailbox User

When you create a new mailbox user in Exchange Server and a new extension in

MaxACD, to associate them you need to restart the AltiGen VM Exchange Integration

Service.

Testing for Synchronization

You can use some simple procedures to make sure that the Synchronize with

Exchange integration is working correctly.

To test the integration, set up an extension

in MaxACD (for example, extension 1000)

and its corresponding mailbox in Exchange Server. Also, set up a PC with Outlook 2007/

2010 configured for this user.

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