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Capacities

MaxACD Administrator Manual 11

MaxReports - application that can report an agent’s and workgroup’s operation details,

including summary, analysis, and charting.

Advanced Call Router - a call handling application that matches incoming call data or

collected digits against a customer’s CRM record to determine how to route the call. It

has the capability to set call priority and caller’s skill level requirement.

MaxInSight - a workgroup performance application that provides call center managers

and agents with the ability to track workgroup status and performance data from a wall-

mounted LCD panel or from their PCs. MaxInSight includes the ability to see the following

for single or multiple workgroups:

• Real-time queue status

• Real-time workgroup resource status

• Daily operation results

• Trends of data over time

VRManager - allows administrators/supervisors to convert, schedule backup/delete,

and query recorded files.

SDK Tool Kit - offers a complete set of tools including APIs, documentation and sample

programs, to enable a developer to begin programming rapidly and efficiently. It

includes a self-installing CD-ROM containing AltiGen SDK software. Session-based

licensing is required for both Basic API and APC API interfaces.

MaxCall - lets you set up transmitted Workgroup CID numbers for use by agents in the

MaxCall application. Agents can then choose the appropriate CID for each call.

Capacities

Capacities for an All-in-One Single System

General Capacity

• Maximum 400 extensions

• Maximum 200 MaxAgent sessions

• Maximum 20 MaxSupervisor sessions

Call Center Capacity

• Maximum configurable agents per workgroup - 512

• Maximum active login agents per workgroup - 256

• Total configured agents per system including all workgroups - 1280

• Total agents seats (License/Head) per system - 512

Capacities for a Multi-Server System

General Capacity

• Maximum 2,000 extensions

• Maximum 400 MaxAgent sessions

• Maximum 20 MaxSupervisor sessions

Call Center Capacity

• Maximum configurable agents per workgroup - 512

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