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Trace Collector

MaxACD Administrator Manual 231

Trace Collector

The Trace Collector is for use by experienced technicians. It collects trace for diagnostic

purposes, and lets you upload the results to AltiGen Technical Support right from the

Trace Collector dialog box. Technicians can run the Trace Collector tool from the

Windows Start menu, and also from MaxACD Administrator’s Diagnostic menu. Log in

with the super technician password "jazzy" and then the current password when logging

into MaxACD Administrator. This enables the diagnostic menu options.

Note: Trace Collector is not available from a MaxACD Administrator installed in a remote

machine.

The Trace Collector first examines the running status of MaxACD and the gateway, and

then

checks whether each trace status is on or off. If a trace status is turned off, the

MaxACD system will not produce those traces. A message box pops up if MaxACD and

the gateway are not running or an important trace status is off.

Figure 23-7. Trace Collector dialog box

Following are descriptions of the fields in the Trace Collector

Time Period for Extension Feature #66:

Defines how many hours you want to go

back to collect trace, starting from the time you press #66. The default value is 2 hours.

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