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Chapter 15: Extension Configuration

128 MaxACD Administrator Manual

Figure 15-6. Extension Configuration window, Group tab

To assign a group to the selected extension

1. On the Group tab, click the group number in the Not Member list.

2. Click the Add button to m

ove it to the Member list.

Note: If a workgroup is configured to Ring All Available Members, the maximum number

of members is 20. See “Setting Call Handling Options” on page 171 for details.

To remove a group assigned to an extension

1. Click the group number in the Member list.

2. Click the Remove

button. The group moves to the Not Member list.

Note: You can use Shift+click and Ctrl+click to select more than one group.

Setting Wrap-up Time

You can set the Wrap-up Time for the selected physical agent extension. This option

doesn’t appear for a virtual extension or a non-agent extension. Wrap-up time is a

system delay between the time an agent finishes a workgroup call and the time the next

call is routed to the extension. It gives the agent time to finish up with notes, prepare

for the next call, log out of the group, or click the “Wait” button in MaxAgent. You can

set a wrap-up time of up to 29 minutes, 59 seconds.

Setting Inter Call Delay

This configuration applies only to calls waiting in queue. The inter-call delay can create

a time delay before the next workgroup call in queue rings the extension after the

extension finishes one of the following activities:

• Makes an internal or outbound call

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Altigen MaxReports Manual do Utilizador Página 138