
Preparation for Installation
MaxACD Administrator Manual 15
• Exchange Integration Seat License x 1
• MaxCall Seat x 1
MaxSupervisor for Lync Licenses (Bundle license 9Bxxxx…)
• MaxSupervisor Seat License x 1
• MaxInsight Session License x 1
Additional Licenses
• HMCP G.711/G.723/G.729 VPR License
• Recording Seat
• Client Applications SDK Session License
• Trunk Control APC License
• Redundancy license
Preparation for Installation
Before you start installing MaxACD, you need the following:
• Windows Update: Make sure your server has the recommended Windows Service
Pack or Update.
• MaxACD for Lync CD ROM: The MaxACD CD ROM that contains the MaxACD for
Lync program.
• System Key: The system key can be either a USB hardware security device that
must be attached to the server MaxACD is running on, or it can be a soft system key.
• You cannot use both a hardware device and the soft system key at the same
time.
• When using a soft system key, the MaxACD system will need to be a member
of an Active Directory domain.
• Software license key: A 20-digit key located on the front of the End User License
Agreement.
Run the HMCP Certification Tool
Before you begin the installation process, run the AltiGen HMCP Certification tool to
make sure your system can run MaxACD.
1. In the installation CD, open the folder HMCP Certification Tool.
2. Double-click setup.exe in that folder to run the tool.
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