Altigen MaxReports Manual do Utilizador descarregar pdf (Página 222)

Chapter 21: System Report Management

212 MaxACD Administrator Manual

The system summary report displays:

• Extension Summary—Configured extensions in the system, including Extension

number, Last Name, First Name, SMTP/POP3 E-mail name, Slot (Logical component

ID), and Channel.

• Group Summary—Configured workgroups in the system. When you select a group,

agents belonging to that group are displayed in the Member window.

• Trunk Summary—Configured trunks in the system, including trunk location

(Component ID : Channel Number) and trunk access code assignment.

• Messaging Usage—Message count and storage usage for each mail box. Click the

Refresh button to update the message count and storage size information.

You can print this report by clicking the Prin

t button.

IP Cumulative Traffic Statistics

To view a report of all cumulative IP traffic, click Reports > IP Traffic Statistics. The

window displays IP trunk traffic information for all calls:

Figure 21-2. Reports, IP Cumulative Traffic Statistics window

This window displays the following data:

Parameter Description

Internet Address

The IP address of the VoIP system or device.

Packets Sent

Number of voice packets sent to other systems over the public or

private IP network.

Packets Received

Number of voice packets received from other systems over the

public or private IP network.

Bytes Sent

Total size (in bytes) of all voice packets sent to other systems over

the public or private IP network.

Bytes Received

Total size (in bytes) of all voice packets received from other

systems over the public or private IP network.

Packets Lost

Number of voice packets that have been lost due to prolonged

delays, network congestion, or routing failure.

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