Altigen MaxReports Manual do Utilizador descarregar pdf (Página 12)

2 MaxACD Administrator Manual

1 2 ... 7 8 9 10 11 12 13 14 15 16 17 ... 260 261

MaxACD Administrator 1
Contents 3
About This Manual 11
Overview 13
Chapter 1: Overview 14
Auto Attendant (AA) Features 17
Voice Mail Features 17
Exchange Integration Features 18
Administration Features 19
Voice over IP Features 20
Capacities 21
System Requirements 23
MaxACD Licenses 24
Preparation for Installation 25
Installing MaxACD 26
Uninstalling MaxACD 28
Logging In and Out 31
Changing the Password 32
Quick Access Toolbar 33
The View Windows 34
Trunk View Window 35
Extension View Window 36
Call Log View Window 36
Workgroup View Window 37
Setting the Refresh Interval 39
Configuring the MaxACD System 41
Setting General Parameters 42
Setting a System Number Plan 45
Routing Calls on Holidays 51
To create a Holiday Profile 52
Creating Account Codes 55
Setting up Call Reports 56
Country-Relevant Settings 58
Setting Toll Call Prefixes 59
Setting Emergency Numbers 59
• Music on hold 60
Media Server Management 63
Setting Parameters 64
HMCP Configuration Tool 66
The settings: 67
Voice Mail Configuration 69
Creating Distribution Lists 72
Defining a Distribution List 73
Auto Attendant Configuration 75
Adding Auto Attendants 76
Configuring Menu Items 78
Collecting Digits 80
Phrase Management 82
Multilingual Configuration 85
To add a language: 87
Configuring the Extension 89
Which Language Will Be Used? 91
Call Recording Configuration 93
Configuring Call Recording 94
Application Extension Setup 97
Application Failover Plan 98
Application Information 99
Readying the Application 99
MaxACD Administrator Manual 100
Component Configuration 101
• G.711 VPR — 1,000 104
• G.711/G.723/G.729 VPR — 200 104
Trunk Configuration 107
MaxACD Administrator Manual 110
SIP Tie Trunk Properties 111
SIP Trunk Properties 112
Configuring a SIP Trunk 113
Creating a SIP Trunk Profile 114
Incoming Call Routing 116
Outgoing Call Blocking 117
In Call Routing Configuration 119
Configuring Caller ID Routing 120
DNIS Routing 121
Configuring DNIS Routing 123
Configuring Out Call Routing 126
Parameter Description 127
Creating a Route 128
Setting Default Routes 128
Working on Dialing Patterns 129
To delete a dialing pattern 130
Extension Configuration 133
Setting up Extensions 134
Account Code 136
IP Extension Configuration 136
Lync Agent 136
Setting Wrap-up Time 138
Setting Inter Call Delay 138
Setting Mailbox Options 139
Disabling a Mailbox 140
SMTP/POP3 Setting 141
Mail Forwarding Options 141
Press Zero Option 141
Setting Mailbox Capacities 142
Emergency Notification 144
Setting Notification Timing 146
Enabling Message Notification 147
Setting Answering Options 148
Forwarding All Calls 149
Setting Up Monitor Lists 151
To add members to the list 152
To remove members 152
Routing Unassigned Extensions 153
• Only digits are allowed 154
Deleting a Route 155
Line Park Configuration 157
Deleting a Line Park Group 160
Workgroup Configuration 161
Apply to Button 164
Setting Up Workgroups 165
Setting Call Restrictions 166
Service Level Threshold 166
Workgroup Recording Options 167
Setting Business Hours 170
Skill-Based Rule Example 1 174
Skill-Based Rule Example 2 175
Setting E-mail Options 177
Voice Mail Access Option 179
Setting Call Handling Options 181
Handling Busy Calls 182
Handling Unanswered Calls 183
Announce Agent Info 185
Queue Management - Basic 186
Setting Queue Phrase Options 187
Queue Announcement 187
Expected Wait Time Sampling 188
Queue Overflow Forwarding 188
Quit Queue Option 188
Queue Management - Advanced 189
Announcement 190
Menu Selection 191
Queue Overflow 192
Agent Logout Reason Codes 193
Adding Transmitted CIDs 194
Editing Transmitted CIDs 195
Opening Enterprise Manager 198
Configuration Buttons 200
Setting VoIP Codec Profiles 201
G.729 RTP Packet 203
Length (ms) 203
Defining the IP Dialing Table 205
Configuring Departments 207
To define a department 208
Redundancy Configuration 209
Switchover Considerations 210
Requirements 211
Configuring Redundancy 211
General Maintenance 217
Manually Switching Servers 218
Rebooting Servers 218
Redundancy Limitations 219
System Report Management 221
Using SNMP 223
List of Traps Sent 225
When You Install MaxACD 228
Testing for Synchronization 231
Troubleshooting Tips 232
To gather trace files 233
Tools and Applications 235
Backing Up Files 236
Scheduling Backups 237
Restoring Backed up Files 237
Checking Extension Security 239
Trace Collector 241
• System Configuration Data 242
• Service Provider Log Dump 242
• IP Phone Trace Dump 242
• Stand-alone Gateway Trace 242
Voice File Converter 243
Read Config 244
To use Configuration Reader 245
Editing a .csv File 248
AltiGen Custom Phrase Manager 249
Creating New Phrases 250
Playing a Phrase 251
To Delete a Phrase 252
To Re-record a Phrase 252
Network Ports 253
Technical Support 255
Appendix B: Technical Support 256

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