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Routing Calls on Holidays

MaxACD Administrator Manual 41

For each business hour profile, set the business schedule parameters as follows:

Parameter Description

Day

Select the days of the week on which the company does business.

For example, if the company does business Monday – Friday, check

the check boxes for those days.

AM and PM

Schedules

For each day of the week, select the time periods during which the

company is available for business. The time between the AM and PM

times can be used to indicate a lunch break or time between shifts.

If you don’t want to set a break betwe

en AM and PM schedules, set

the PM starting time to be the same as the AM ending time.

Or if you want to specify 24 hours as standard business hours,

sel

ect the following hours:

AM Schedules:

From 08:00 AM

To 12:00PM

PM Schedules:

From 12:00 PM

To 08:00 AM

Routing Calls on Holidays

You can create special routes for incoming DNIS and trunk calls that come in on

designated holidays. For holidays that your organization treats as half-days, you can

create separate profiles for business and non-business hours.

Note: Incoming DID and tie trunk calls will not follow holiday routes, but go to the dialed

extensions directly.

To configure Holiday routings, select Sy

stem > System Configuration, and then click

the Holiday tab.

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Altigen MaxReports Manual do Utilizador Página 51