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Working on Dialing Patterns

MaxACD Administrator Manual 121

• If a dialing pattern requires the system to add or remove digits, a route with digit

manipulation configuration needs to be set up correctly. This means that you may

need to have the same group of trunks belong to different routes. Each route may

have a different digit manipulation rule.

• If you are using dialing pattern to restrict outgoing calls, you need to be aware of

the following system implementations:

• The system first checks to see if the number is blocked for this extension (a

setting in the Extension Configuration window, Restriction tab).

• The system then checks the System Configuration Call Restriction tab

settings to see if this number is blocked by the system.

• The system then checks the Dialing Pattern configuration, and if a specific

number or pattern is not blocked, the system will dial the number through a

proper route.

In other words, if extension and system call restrictions are not blocking a number

or pattern, you can use Out Call Routing to build restriction rules to block numbers

or patterns.

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Altigen MaxReports Manual do Utilizador Página 131