Altigen MaxReports Manual do Utilizador descarregar pdf (Página 24)

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20 AltiReport Manual

Agent Report

• Detail:

— 1101 - Activity Event

— 1102 - Call Detail Report

• Summary:

— 1201 - Performance Summary

— 1202 - WG Calls and Direct Call Activity Summary Report

— 1203 - State Summary Report

— 1204 - WG Inbound Calls Summary Report

— 1205 - WG Outbound Calls Summary Report

— 1206 - Direct Calls Summary Report

•Analysis:

— 1301 - Call Volume Analysis

— 1302 - Average WG Call Handling Time Analysis

— 1303 - % Contribution to each WG (Inbound/Outbound)

— 1304 - WG Call Handling Time Distribution

Workgroup Report

• Detail:

— 2101 - Call Detail Report

• Summary:

— 2201 - Agent(s) State

— 2202 - Agent(s) Performance Summary

— 2203 - Agent Call Activity Summary with % Analysis

— 2204 - Agent Call/Time Contribution % Comparison

— 2205 - Inbound/Outbound Call Summary with % Analysis

— 2206 - Inbound Calls Wait Time Summary

— 2207 - Inbound Call Handling Summary

— 2208 - Outbound Call Handling Summary

•Analysis:

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Altigen MaxReports Manual do Utilizador Página 24