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Reports

AltiReport Manual 29

Reports

For detailed information on database fields, refer to the CDR Manual.

Agent Reports

1101 - Agent Activity Event

The Agent Activity Event report displays the agent’s activity.

Table

All data from Table AGENTACTIVITY

Columns

a. AGENTACTIVITY.Time_Stamp

b. AGENTACTIVITY.AgentNum

c. AGENTACTIVITY.Activity

d. AGENTACTIVITY.WGNum

e. AGENTACTIVITY.Reason

1102 - Agent Call Detail Report

The Agent Call Detail Report displays the CDR records for an agent’s

inbound and outbound call.

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Altigen MaxReports Manual do Utilizador Página 33