Altigen MaxReports Manual do Utilizador descarregar pdf (Página 46)

Workgroup Reports

42 AltiReport Manual

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2, AGENTSUMMARY1,

AGENTSUMMARY2

Columns

a. AGENTPERWGSUMMARY1.StartTime

b. AGENTPERWGSUMMARY1.AgentNum

c. G+K+O+S

d. C / <TOTAL> *100 %

e. I+M+Q+U

f. E / <TOTAL> *100 %

g. AGENTPERWGSUMMARY2.NumInWGAnswered

h. G / <TOTAL> *100 %

i. AGENTPERWGSUMMARY2.DurInWGTalk

j. I / <TOTAL> *100 %

k. AGENTPERWGSUMMARY2.NumOutWGConnected

l. K / <TOTAL> *100 %

m. AGENTPERWGSUMMARY2.DurOutWGTalk

n. N / <TOTAL> *100 %

o. AGENTSUMMARY2.NumInDirAnswered

p. O / <TOTAL> *100 %

q. AGENTSUMMARY2.DurInDirTalk

r. Q / <TOTAL> *100 %

s. AGENTSUMMARY2.NumOutDirConnected

t. S / <TOTAL> *100 %

u. AGENTSUMMARY2.DurOutDirTalk

v. U / <TOTAL> *100 %

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