Altigen MaxReports Manual do Utilizador descarregar pdf (Página 64)

Index

AltiReport Manual 60

bound/Outbound) 37

Agent Activity Event 29

Agent Average WG Call Handling

Time Analysis 36

Agent Call Detail Report 29

Agent Call Volume Analysis 36

Agent Direct Calls Summary

Report 35

Agent Performance Summary 30

Agent Report

Agent Call Detail Report 29

Agent Reports 29

Agent % Contribution to each WG

(Inbound/Outbound) 37

Agent Activity Event 29

Agent Average WG Call Handling

Time Analysis 36

Agent Call Volume Analysis 36

Agent Direct Calls Summary

Report 35

Agent Performance Summary 30

Agent State Summary Report 32

Agent WG Inbound Calls Summa-

ry Report 33

Agent WG Outbound Calls Sum-

mary Report 34

WG Calls and Direct Call Activity

Summary Report 31

Agent State Summary Report 32

Agent WG Call Handling Time

Distribution 37

Agent WG Inbound Calls Summary

Report 33

Agent WG Outbound Calls Summary

Report 34

AltiGen Communications

phone numbers ii

AltiGen Communications, Inc.

address ii

AltiReport

administrator login 7

backup 15

categories 19

favorite reports 24

installation 2

overview 7

printing reports 27

requirements 1

restore 16

setup 5

sub-categories 19

AltiReports

saving reports 28

AltiWare registration 11

Average Call Handling Time 54

B

backup 15

backup and restore 14

C

CDR database registration 10

Cumulative Outbound Call

Handling 52

D

Daily Longest Queue Time 55

Daily Max Number of Calls in

Queue 55

Daily Real Time Service Level 56

DNIS Call Detail Report 56

DNIS Call Summary 57

DNIS Reports 56

DNIS Call Detail Report 56

DNIS Call Summary 57

F

favorite reports 24

updating 26

G

groups 18

I

installation 2

L

List All Favorite Reports window 25

1 2 ... 59 60 61 62 63 64 65 66

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