Altigen MaxReports Manual do Utilizador descarregar pdf (Página 66)

Index

AltiReport Manual 62

Total & % WG Inbound Calls in

Queue 53

Total Outbound Calls 54

Total Outbound Calls Handling

Time 55

Workgroup Agent Call Activity

Summary with % Analysis 40

Workgroup Agent Call/Time Con-

tribution % Comparison 41

Workgroup Agent(s) State 39

Workgroup Call Detail Report 38

Workgroup Cumulative Inbound

Call Handling 51

Workgroup Cumulative Inbound

Call Wait Time 50

Workgroup Cumulative Inbound/

Outbound Call 50

Workgroup Inbound Abandoned

Call Wait Time 47

Workgroup Inbound Answered

Call Wait Time 46

Workgroup Inbound Call Handling

Summary 45

Workgroup Inbound Call

Priority 49

Workgroup Inbound Calls Answer-

ing Time 48

Workgroup Inbound Calls Wait

Time Summary 44

Workgroup Inbound Overflowed/

Redirected Calls Wait Time 47

Workgroup Inbound/Outbound

Call Summary with %

Analysis 43

Workgroup Outbound Call Han-

dling Summary 46

Workgroup Outbound Call Han-

dling Time 48

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