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Reports

AltiReport Manual 43

2205 - Workgroup Inbound/Outbound Call Summary

with % Analysis

The Workgroup Inbound/Outbound Call Summary with % Analysis report

displays all inbound (answered/abandoned/overflowed) calls and outbound

connected calls for the specified workgroup agent(s).

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. WGNum

c. NumInWGCall

d. NumInAnswered

e. D/C * 100%

f. DurInTalk

g. F/C

h. NumInAbnInQ + NumInAbnDuringRing

i. H/C * 100%

j. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg NumInAbnToApp

+ NumInAbnToOthers

k. J/C * 100%

l. NumOutConnected

m. DurOutTalk

n. M/L

o. C+L

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Altigen MaxReports Manual do Utilizador Página 47