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Reports

AltiReport Manual 45

2207 - Workgroup Inbound Call Handling Summary

The Workgroup Inbound Call Handling Summary report displays call

handling for all inbound calls, including answered calls, abandoned calls

and overflowed calls, for the specified workgroup.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. WGNum

c. D + J + N

d. NumInWGCall

e. D/C * 100%

f. DurInTalk

g. F/D

h. DurInTalk + DurInHold + DurInWrapUp

i. H/D

j. L + M

k. J/C * 100%

l. NumInAbnInQ

m. NumInAbnInDuringRing

n. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +

NumInAbnToApp + NumInAbnToOthers

o. N/C * 100%

p. NumInAbnVmMsg

q. NumInCallInQ

1 2 ... 44 45 46 47 48 49 50 51 52 53 54 ... 65 66

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Altigen MaxReports Manual do Utilizador Página 49