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Workgroup Reports

40 AltiReport Manual

c. AGENTPERWGSUMMARY 2.NumInWGAnswered +

AGENTPERWGSUMMARY 2.NumOutWGConnected +

AGENTSUMMARY2.NumInDirAnswered+AGENTSUMMARY2.NumOutDirC

onnected

d. AGENTPERWGSUMMARY 2.DurInWGTalk + AGENTPERWGSUMMARY

2.DurOutWGTalk +

AGENTSUMMARY2.DurInDirTalk+AGENTSUMMARY2.DurOutDirTalk

e. D/C

f. AGENTPERWGSUMMARY 2.NumInWGHold + AGENTPERWGSUMMARY

2.NumOutWGHold +

AGENTSUMMARY2.NumInDirHold+AGENTSUMMARY2.NumOutDirHold

g. AGENTPERWGSUMMARY2.DurInWGHold

+AGENTPERWGSUMMARY2.DurOutWGHold +

AGENTSUMMARY2.DurInDirHold+AGENTSUMMARY2.DurOutDirHold

h. G/F

i. AGENTSUMMARY2.NumInWrapUp+AGENTSUMMARY2.NumOutWrapUp

j. AGENTSUMMARY2.DurInWrapUp+AGENTSUMMARY2.DurOutWrapUp

k. J/I

l. D+G+J

m. AGENTPERWGSUMMARY2.NumInWGRNA

n. AGENTSUMMARY4.DurNotReady

o. AGENTSUMMARY4.DurAgentDND+AGENTSUMMARY4.DurAgentFWD

p. AGENTSUMMARY4.DurAgentError

2203 - Workgroup Agent Call Activity Summary with %

Analysis

The Workgroup Agent Call Activity Summary with % Analysis report

displays call activity for the specified workgroup agent(s).

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2, AGENTSUMMARY1,

AGENTSUMMARY2.

1 2 ... 39 40 41 42 43 44 45 46 47 48 49 ... 65 66

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