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Agent Reports

36 AltiReport Manual

1301 - Agent Call Volume Analysis

The Agent Call Volume Analysis report displays an agent’s call volume.

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2, AGENTSUMMARY1,

AGENTSUMMARY2.

Columns

a. Time, Not from database

b. AGENTPERWGSUMMARY2.NumInWGAnswered

c. AGENTPERWGSUMMARY2.NumOutWGConnected

d. AGENTSUMMARY2.NumInDirAnswered

e. AGENTSUMMARY2.NumOutDirConnected

1302 - Agent Average WG Call Handling Time Analysis

The Agent Average WG Call Handling Time Analysis report displays an

agent’s average workgroup call handling time for inbound and outbound

calls.

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2.

1 2 ... 35 36 37 38 39 40 41 42 43 44 45 ... 65 66

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